Sr. Leader

Dynamic experience training organizational improvement programs, healthcare across in performance. alignment dental, developing professional Dracut, medical, with Adept ANGEL Massachusetts curricula, industry and health at DANIEL clinical collaborating and best plan, SUMMARY overseeing educator GILES, practices community, (978) with 394-EdD, with and AND operational stakeholders, 7975 LDA, and extensive accreditation PROFILE academic NREMT, angel@processes leadership, mentoring healthguardcpr.CHW, settings. standards. to PAHM management, improve teams, Skilled com and in efHiciency designing driving and clinical and continuous and leading Core Leadership Insurance Clinical Curriculum Process Technology Competencies & Improvement Military & & Development Proficiencies Healthcare Management Experience & Operations Quality - & Microsoft - Training Team - Chairside Control building, - Office Policy - Program - EDUCATION assistance, Accreditation Suite, performance & procedure design, Articulate dental AND adult alignment, development, coaching, 360, hygiene, OTHERS learning Adobe, project regulatory patient methodologies, workflow LMS oversight, education, Administration, compliance, optimization, strategic e-preventive learning audits WebEx/planning QA platforms maintenance Zoom Rivier University, American Doctor Nashua, Technical Master of Capella Education, College of New CertiHicate, Education, Associate University, of Hampshire Cape Educational Education, Cod Health Emergency of Atlanta, Science, CPR Estimated Indianapolis, Leadership and 2021 Wellness Nursing Georgia Medical Graduation and Technician Education Indiana 2021 Management Date: 2018 August 2025 Purdue University Bachelor Global, of Science, West Health Lafayette, Science Indiana 2013 LICENSES AND CERTIFICATIONS

§ § § § § § § § § § Basic Certified Certified Board-Nationally Dental Licensed Instructional Project Professional, Life Certified Radiology Management Allied Defensive Dental Support Registered Academy Technology Health Community Assistant (BLS) Driving Emergency Instructor of Instructor Healthcare and Course Health Design Medical – Worker Attitudinal Management Technician Dynamics (AHIP) of Driving Instructor ADDITIONAL RELEVANT COURSEWORK

§ § Educational development, Health integration, & Wellness and Leadership systems health Education change, informatics. & Management and - Principles action research. - of Advanced human learning, studies in behavioral organizational diversity theory, in health, leadership technology ACTIVITIES AND INTERESTS

Clinical • Process Training Improvement • Staff Development • Accreditation • Industry Standards Best • Program Practices Development • Organizational • Key Performance Programmatic • Curriculum Workstreams Design PROFESSIONAL EXPERIENCE

Commonwealth of Massachusetts – Dept of Mental Health, Boston, Massachusetts (2023 – Present) State Director, Learning & Development

§ § § § Campus.Spearheaded goals Designed across Employed materials Managed edu, and various a and and adapt New advanced department the implemented presentations. organizational York, to development changing Microsoft New budget York innovative healthcare levels. Suite of and (2025 over tools, delivery learning $landscapes. – 1 Present) million. Articulate of programs, agency-360, wide and focusing Adobe learning on Acrobat DEI, strategies which Pro to that improved create align impactful learner with organizational engagement educational Adjunct § Facilitated Faculty, courses Business in small Administration business management and business administration Health Guard CPR, LLC – Tewksbury, Massachusetts (2020–Present) Program § § § § Direct compliance Supervise and Implemented enrollment, Created guidelines accountability. Director all and operations and and with and delivered audits mentor student financial accreditation and for a comprehensive needs. team an oversight operations. American of standards. instructors routines Heart clinical Association to and and uphold coordinators, CPR industry education (AHA) driving and best classes, American practices, performance, ensuring Red exam Cross alignment professional processes, training with course site, development, AHA/ensuring ARC University of The People, Pasadena, California (2022 – Present) Adjunct § Facilitated current Faculty, industry courses Health practices in Science, Community and Education, theories Health, to Public foster and Business Health, professional Education, Administration growth and among Business students. Administration integrating o o o o o HS HS HS EDUC BUS 3814: 2711: 2712: 5910: 5210: Community Community MBA Learning – Management Health and and Theory Public Public and Capstone Health Health Implications 1: 2: Health Preventative for Education Instruction Medicine and Behavior & Social Determinants of Health Endicott College, Beverly, Massachusetts (2023 – Present) Adjunct § Facilitated professional o Faculty, BUS322: courses growth Health Intro in among Care Health to Healthcare Management students. Care Management, Management integrating current industry practices and theories to foster Point32Health Program § § § § § § § Oversaw comprehensive robust maintain Provided satisfaction Streamlined alignment Created based Conducted collaboration, Collaborated Interviewing, and healthcare Manager, health processes and Community regulatory ongoing with organizational through – introduced policies program with Nudge Canton, and operations. broader care Social for coaching leadership deliver compliance best coordination, Theory) and care Health and Massachusetts Determinants a health workflows practices planning comprehensive measurable needs reinforcing and Worker into and equity professional and analyses subject clinical community in and to support (population CHW) goals. improvements the support (of community January matter Health training CHW to organization’s recruitment, enhance development organizational engagement, curriculum, consistency health experts 2016–October Strategy modules, health CHW in management. member to commitment training, assessments, for – performance, integrate establishing across aligning and guidelines. Health CHWs, improved 2022) outcomes. and teams Equity them optimizing current to day-auditing a foster social and revenue-with member to-& trends product day Clinical determinants the interdepartmental service CHW activities generating organization’s outcomes. (e.lines, documentation Training g.delivery, Motivational to ensuring of community- ensure health. Specialist and insurance member to

§ § § Developed elevate Ensured best Partnered improvement practices, staff that with benchmark competencies all initiatives maintaining senior educational management lessons that and the materials, enhanced and improve highest identified to evaluate training levels program the overall of ongoing sessions, and compliance. effectiveness training revise faculty and training experience. documentation needs, and organizational methods, continually implementing met refining regulatory outcomes. learning continuous standards tools to and National Safety Council, Commonwealth of Massachusetts (May 2015–2021) Part-§ § Instructed Evaluated Time Instructor student driver education performance, courses, tracked incorporating progress, and Defensive adapted Driving teaching and methods Choice Theory. to optimize learning. Beyond Healthcare Agency – Andover, Massachusetts (F2014–2016) Director § Spearheaded of Education, the creation Instructor and rollout of comprehensive training protocols and curricula for home health aides and nursing assistants, ensuring alignment with regulatory requirements and industry best practices.

§ Supported faculty recruitment, training, and professional development, fostering a collaborative learning culture that emphasized continuous quality improvement.

§ Developed targeted lesson plans and introduced innovative teaching methodologies to elevate learner engagement, streamline instruction, and boost skill mastery.

§ Established performance benchmarks and metrics to uphold accreditation standards, oversee compliance audits, and maintain adherence to healthcare regulations.

§ Partnered with leadership, clinical staff, and external organizations to refine program objectives, expand educational offerings, and address evolving industry needs. Adjunct Instructor – Allied Health Programs

Salter School of Nursing and Allied Health – Manchester, New Hampshire (2012–2015)

§ Developed and refined course syllabi covering chairside assisting, dental radiology, dental theory, anatomy

& physiology, dental materials, billing/coding, business administration, and computer science.

§ Employed interactive labs, demonstrations, and real-world simulations to strengthen clinical proficiencies and promote active participation.

§ Provided targeted academic assistance to reinforce foundational skills, address knowledge gaps, and ensure students’ mastery of clinical and administrative competencies.

§ Maintained rigorous classroom delivery practices to align with accreditation requirements, preparing students to meet or exceed entry-level expectations in dental assisting.

§ Collaborated with institutional leadership to continuously update course materials, integrate feedback, and adapt to evolving industry needs and best practices. Enlisted United § § § § Served sealants, Instructed pre-Maintained Partnered improve States /post-– Dental as overall and a surgical with service Army key dental patient Specialist dentists dental dental Reserves members records procedures. education. team readiness. and (Reserves) via (member, healthcare and 2007–2011) Eaglesoft their performing families providers and Dentrix; on advanced oral to ensure performed health cleaning high-care, preventive quality proper (prophylaxis, care, brushing/maintenance identify gum flossing treatment therapy)on techniques, dental, needs, x-rays, equipment. and and References

Name: Organization: Affiliation: Contact Info: Susan Commonwealth Provide (978) 394-Smith training 7074 Nursing services, Service including first aid, CPR, and AED, for their home health staff. Name: Organization: Affiliation: Contact Info: Sandra Andover Provide (978) 827-Knutkowski training Pediatrics 8681 services, including first aid, CPR, and AED, for their home health staff. Name: Organization: Affiliation: Contact Info: Lilia Point32Health Colleague (850) House 375-within 0808 (formerly the quality, Tufts training, Health and Plan) analytics department.

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