Team Leader Service Training
Resume:
Lungile Cecillia Mabuza
June 2018 - December 2019
2014
2015
2020
* ********** ** ******* ****** Bronkhorstspruit 1020 072******* ************@*****.***
To utilize my skills and provide a professional service to customer s by applying and honing my knowledge and working in a challenging and motivating environment. Lily Park Lodge
Receptionist
Answering internal and external calls.
Drafting Quotations for guests per requested.
Sending and responding to Emails.
Learnt how to operate the switchboard to receive, direct and hold calls. Protea Marriot Kruger Gate
In Service Training
Travel Office Procedures
Marketing Programs
Distributing company's marketing
And promotional materials
Hotel Reception
Answering incoming calls and returning calls to guests Sending invoices and quotations to guests
Responding to Emails
Team Leader (Assistant)
Making sure we reach the daily targets
Time management making everyone is on time
Making sure housekeeping is performed after every shift Making sure clients are treated with respect and that they receive exceptional service Personal hygiene ( workers coming to work clean and presentable) Watershed Secondary School
Matric
IQ Academy
Hospitality and Tourism Management
Richfield Graduate Institute of Technology
Tourism Management
N4, N5, N6
Richfield Graduate Institute of Technology
End User Computering
University of South Africa
Safety Management
- Recognition and Energetic - Good listening skills - Good communication skills - Relationship builder and team player - Well organized and presentable - Flexible Objective
Experience
Education
Skills
Reference
Amogelang Seutloadi - "Lily Park Lodge"
Manager
Kenneth Mkasi - "Mathsway"
Manager
Contact this candidate