Customer Service Accounts Payable

Location:

Columbia, TN

Posted:

May 28, 2025

Contact this candidate

Resume:

SHARON L. CHAPPELL

** *** ****** *****, ****** Hill, TN 37174

Cell: 615-***-****

Email: *********@*******.***

Professional Summary

Accounts Receivables & Payables: Expertise in cash posting, collections, and general accounting.

Technical Proficiency: Skilled in ECC SAP, S4 HANA, Great Plains, MS Excel, MS Word, MS Office, PowerPoint, and OnBase.

Work Ethic & Integrity: Demonstrates a strong work ethic, integrity, and attention to detail.

Customer Service & Communication: Excellent customer service and communication skills.

Organizational Skills: Highly organized and detail oriented.

Problem Solving & Initiative: Proactive in problem-solving and taking initiative.

Professional Experience

Senior Accounts Payable/Receivable Supervisor

Delek US Holdings, Inc – Brentwood, TN (April 2008 to Present)

Supervision & Leadership: Supervised up to 2 Cash Applicators, ensuring efficient cash application processes.

Process Transition & Conversion: Assisted with transitioning cash application processes from Delek to Infosys and converting from SAP ECC to SAP S4 HANA.

Invoice & Collections Management: Managed invoice distribution, collections, and resolution of account discrepancies.

Customer & Departmental Interface: Interfaced with customers regarding short pays, overpays, and detailed account issues. Collaborated closely with Accounting, Credit, Sales, Tax, Accounts Payables, Treasury, and Transportation departments.

Payment Posting: Posted all incoming wires, deposits, and drafts. Handled payments to accounts and General Ledger for all non-AR transactions.

Company Responsibilities: Managed accounts for multiple entities including Delek US Holdings, Delek Refining, Delek Logistics, Delek Renewables, Alon Southwest Convenience Stores (Retail), MAPCO, Lion Oil Trucking and Transportation, and Lion Oil.

Banking & Financial Management: Oversaw transactions with several banks (Regions, Frost Bank, Bank Leumi, Wells Fargo, Fifth Third, Bank of Montreal, Bank of America) and managed up to 28 bank accounts. Processed an average of 900 wires monthly totaling around $400 million, 75 checks monthly totaling around $1 million, and daily drafts averaging $300 million monthly.

Efficiency & Accuracy: Ensured all monies were entered daily to maintain low allocations, aiming to close on day one each month.

Audit Collaboration: Worked closely with auditors, providing detailed information, and pulling necessary data as requested.

Credit Analyst (2018)

Credit Application Review: Reviewed new credit applications for new accounts.

Data Entry & Follow-Up: Entered information into the system and followed up on credit references.

Cash Application/Fleet Program (2008-2018)

Government Fleet Program: Managed the sale of gas gift cards to government agencies, including creating and sending invoices, and shipping or delivering cards locally.

Employee Fleet Program: Administered an employee fuel discount program, setting up new employees and drafting payments.

Administrative Tasks: Ordered office supplies, managed mail and shipping, set up lunches for department meetings, and ordered Delek swag.

Volunteer Work

Delek Hope Foundation: Participated in organizing golf tournaments, cleaning up Duck River, and setting up employee appreciation days (decorations, food, prizes, and games). Also coordinated blood drives.

Title Agent/Closing Processor

Archer Land Title LLC – Brentwood, TN (2002 – 2008)

Document Preparation: Prepared closing documents and conducted title searches.

Notary Services: Provided notary services for various transactions.

Funding & Closings: Managed funding processes and conducted closings.

Customer Service: Delivered excellent customer service throughout the closing process.

Cash Application & Collections

Pelikan/Nu-kote – Franklin, TN (1987-1999)

Cash Application: Managed daily cash applications, ensuring accurate and timely posting.

Collections: Handled collections, maintaining strong customer relationships.

Cash Flow Management: Oversaw cash flow, managing millions of dollars daily.

Customer Service: Provided exceptional customer service in all interactions.