Customer Service Data Entry

Faith Crowder

* * ** **, ***, Washington DC, US, 20002, +1-202-***-****, *********@*****.***

Professional summary

Retail professional with 5 years of experience in customer service, team support, and sales across retail, hospitality, and home improvement sectors. Demonstrates strong analytical thinking, adept at resolving customer issues, and improving service efficiency through innovative solutions. Skilled in negotiation, data entry, and team building, with a commitment to enhancing customer satisfaction and operational success.

Skills

Adaptability (Expert),

Analytical Thinking

(Skillful),

Negotiation (Experienced),

Public Speaking (Expert),

Research Skills (Experienced),

Team Building (Expert),

Cash Handling (Expert),

Customer Service (Expert),

Data Entry (Expert),

Inventory Management,

Leadership.

Languages

English (Native).

Employment history

Hostess, Aug 2022 - Jul 2023

Busboys and Poets, Washington, DC

Retail Sales Associate, May 2021 - Jul 2022

The Home Depot, Washington, DC

Teacher Assistant, Nov 2018 - Aug 2019

Urban Alliance, Washington, DC

Managed reservations and resolved guest issues, enhancing customer satisfaction. Maintained dining area and provided wait time updates, ensuring smooth operations. Supported managers with skilled cash handling and reservation scheduling. Greeted guests and answered phones, demonstrating excellent communication skills. Streamlined front-of-house operations, reducing wait times and improving guest flow, resulting in enhanced dining experiences and customer retention. Orchestrated seamless guest experiences, expertly managing reservations and resolving issues to elevate customer satisfaction and streamline operations. Meticulously maintained dining area cleanliness and ambiance, contributing to a welcoming atmosphere that garnered positive customer feedback. Handled customer inquiries, resolving issues to boost satisfaction and retention. Provided detailed product insights, enhancing customer loyalty and experience. Collaborated with team to support business goals and achieve sales targets. Maintained comprehensive product knowledge, aiding in effective problem-solving. Contributed to team success through proactive support and knowledge sharing. Streamlined customer service processes, reducing average call handling time while maintaining high-quality support and enhancing overall efficiency. Analyzed customer feedback and purchase patterns to identify trends, informing strategic decisions and product improvements.

Mentored new team members on product knowledge and customer service best practices, accelerating their onboarding and performance.

Supported teachers by managing classroom activities and improving student engagement. Enhanced learning by assisting with lesson plans and clarifying instructions. Organized educational materials and maintained a conducive learning environment. Monitored student progress and provided feedback to improve academic outcomes. Fostered positive learning environments, assisting teachers with classroom management and lesson planning while supporting diverse student needs. Partnered with educators to implement engaging lessons, supervise activities, and provide individualized student support, enhancing overall learning outcomes. Streamlined administrative tasks, improved classroom organization, and facilitated effective communication between students, teachers, and parents. Shift Leader, Mar 2023

Walgreens Co

Education

High school diploma, Aug 2015 - May 2019

Cardozo Shs, Washington, DC

Courses

CPR Certification, Oct 2023 - Oct 2025

New Life CPR

Led shift operations ensuring smooth workflow and enhanced customer satisfaction. Managed team schedules, achieving optimal staffing levels and improved service efficiency. Resolved customer issues promptly, fostering a positive shopping experience. Trained new employees, increasing team competency and reducing onboarding time. Monitored inventory levels, preventing stockouts and maintaining product availability. Streamlined shift operations, enhancing customer satisfaction and service efficiency while managing team schedules for optimal staffing levels.

Spearheaded initiatives to enhance store operations, resulting in a more efficient workflow and improved overall customer experience.

Implemented creative solutions to streamline inventory management, ensuring consistent product availability and minimizing stockouts.

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