National Diploma In Hospitality Management

THABANG ISAAC MMAKOLA

Address: Pretoria, Gauteng, South Africa Contact 076-***-**** Email: ***********@*****.*** PROFESSIONAL SUMMARY

A dedicated and detail-oriented professional with a National Diploma in Hospitality Management and diverse experience in reception, administration, and culinary roles. Skilled in customer service, project management, and team leadership, with a proven ability to work effectively under pressure and meet strict deadlines. Adept at managing multiple tasks, ensuring operational efficiency, and delivering exceptional service. Passionate about contributing to organisational success through hard work, adaptability, and a proactive approach. CORE COMPETENCIES

• Customer Service Excellence

• Administrative Support & Coordination

• Team Leadership & Collaboration

• Time Management & Multitasking

• Effective Communication & Interpersonal Skills

• Problem-Solving & Critical Thinking

• Project Management & Planning

• Attention to Detail & Accuracy

• Adaptability & Resilience

PROFESSIONAL EXPERIENCE

Receptionist/Admin

Intercare Managed Healthcare June 2023 – Present

• Greet and welcome new and existing patients, ensuring a positive first impression.

• Answer and forward phone calls, taking detailed messages for doctors.

• Manage emails and mailing correspondence, ensuring timely responses.

• Assist new patients with opening files and scheduling appointments.

• Scan and attach patient files, maintaining accurate and organised records. Receptionist/General Pharmacy Assistant

Tinyiko Pharmacy May 2022 – June 2024

• Answer and forward phone calls, meeting and greeting customers professionally.

• Arrange couriers and book meetings, ensuring smooth operations.

• Assist with daily pharmacy activities, including packaging medications.

• Use cash registers and manage inventory, restocking drugs and supplies as needed.

• Provide face-to-face customer service, handling prescriptions and inquiries. Chef

Louis Pasteur Private Hospital June 2019 – December 2021

• Prepare food and ingredients for patients, ensuring high-quality meals.

• Manage kitchen staff, delegating tasks and ensuring efficient workflows.

• Plan menus for patients, adhering to dietary guidelines and preferences.

• Cook and plate meals, maintaining presentation and quality standards.

• Monitor food freshness and cleanliness, ensuring compliance with health regulations. EDUCATION

National Diploma in Hospitality Management

Tshwane University of Technology 2017 – 2021

National Senior Certificate (Grade 12)

Mkhephuli Secondary School 2013 – 2015

TECHNICAL SKILLS

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Customer Relationship Management (CRM) Tools

• Inventory Management Systems

• Cash Handling & Point of Sale (POS) Systems

• Project Management Tools

• Data Entry & Record Keeping

• Health & Safety Compliance Software

LANGUAGES

• English: Fluent

• Sepedi: Fluent

• Mdebele: Fluent

• Zulu: Intermediate

REFERENCES

Lerato Baloyi

Admin Coordinator Intercare Managed Healthcare

Contact: 072-***-****

Thato Thoakane

Supervisor Tinyiko Pharmacy

Contact: 066-***-****

Contact this candidate