Customer Service Data Entry
Resume:
C
HAYLEY COPELAND
***********@*****.***
Marietta, GA 30068
SUMMARY
To obtain a customer service position in a fast-paced environment where I can utilize my multitasking and conflict resolution skills to exceed customer expectations and drive customer loyalty.
SKILLS
Appointment Scheduling
Time Management
Schedules Coordination
Verbal and Written Communication
Issue and Complaint Resolution
Multitasking and Prioritization
Call Documentation
MS Office
EXPERIENCE
Operator/Dispatcher
Marietta, GA
Answerphone of America/ Nov 2022 to Current
Answered up to 150 calls a day in a pleasant, calm voice and asked callers appropriate questions to direct to proper individuals.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Connected incoming calls quickly using multi-line telephone system to minimize hold times.
Utilized paging technology within organization to connect quickly with key people.
Virtual Assistant
Marietta, GA
Upwork/ Jun 2020 to Jun 2021
Answered and directed 70+ calls per day including general inquiries, appointment scheduling and customer complaints
Entered customer/account data from source documents within time limits, verify and sort information for computer entry, reviewing data for errors
Consistently praised for quality and timeliness of correspondence, attention to detail, exemplary customer service and team player attitude
Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
Customer Service Representative
Kennesaw, GA
Lifelike Dental Lab/ Oct 2019 to May 2020
Performed data entry for all invoices, mailings, and Po's
Knowledge of all orders shipping/tracking records and able to enter with over 90% accuracy
Managed labeling, packaging, and shipping of 50+ cases per day to dental providers locally and throughout U.S
Performed daily audits of product movement and inventory location to ensure accuracy
Responded to customer requests for products, services and company information.
Administrative Assistant
Marietta, GA
ElectroJet/ Jul 2014 to Aug 2019
Responsible for a wide range of administrative duties including document creation, correspondence, telephone communication and data entry
Provided superior customer service while maintaining the highest level of professionalism
Developed new filing and organizational practices, saving company $2,000 a year in office expenses
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
EDUCATION AND TRAINING
Associate of Arts
American InterContinental University
Atlanta, GA
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