Employee Relations Human Resources

Baseemah Ismail, ABD, MBTI, SHRM-PMQ+SCP, SPHR

Professional Profile & Resume

Professional Profile:

• Senior Professional in Human Resources (SPHR) – True Generalist with expertise in: o Diversity: Strategy & Project Management (15+ years) o Talent Management: Recruitment & Staffing (10+ years) o HR Strategy & Organizational Development (8+ years) o Employee Relations & Performance Management (7 years) o Training (Platform) Facilitation & Module Development (15+ years)

• Skills: Knowledge of foreign cultures, Conversational French, Consulting, Trend Analysis, Presentations, Employee Engagement, Change Management, Training (Platform) Facilitation, Cultural Competence, Career Development, Diversity Retention, Sourcing /Advancement strategy, Advanced MS Excel (including Pivots) & SharePoint.

• Global/International Exposures: North & Central Americas (Canada – Montreal, Quebec City, Toronto), USA, Mexico, Costa Rica, Europe (UK, France, Spain, Germany, Netherlands), Africa (Ghana, Senegal, Togo, Cape Verde) and Asia (China: Beijing, Shanghai, Xi’an). Education & Certifications:

Doctor of Education (Ed.D.), in progress Aspen University, School of Education, Aspen, CO Leadership and Organizational Psychology, 3.94 GPA Master of Arts (MA) The New School for Social Research, New York, NY Cultural Theory Anthropology, 3.43 GPA

Bachelor of Arts (BA) Binghamton University, Binghamton, NY Social Anthropology & International Studies, 3.67 GPA HR Coursework, 2007 - 2008 Rutgers University, SMLR, Piscataway, NJ HR Strategy, Managing Workforce Flow & Developing HC IPS – Information Privacy Security Collaborative Institutional Training Initiative (CITI), Fort Lauderdale, FL since 2024, certified

IPS – Information Privacy Security Collaborative Institutional Training Initiative (CITI), Fort Lauderdale, FL since 2024, certified

IPS – Information Privacy Security Collaborative Institutional Training Initiative (CITI), Fort Lauderdale, FL since 2024, certified

SHRM - Workplace Mental Health Ally (SHRM-WMHA) Society for Human Resource Management (SHRM), Alexandria, VA since 2023 Partnered with Psych Hub

SHRM – People Manager Qualification (SHRM-PMQ) Society for Human Resource Management (SHRM), Alexandria, VA since 2022

Diversity & Inclusion in HR Mgmt. (HRCI-DI HRM)

since 2022 HR Certification Institute (HRCI), Alexandria, VA Business and Communication Certificate Rutgers University, School of Communication & Information, New Brunswick, NJ since 2019 Professional Development Studies: Effective Managerial Communication SHRM Senior Certified Professional (SHRM-SCP) Society for Human Resource Management (SHRM), Alexandria, VA since 2015, certified through 2025

Senior Professional in Human Resources (SPHR) HR Certification Institute (HRCI), Alexandria, VA since 2008, certified through 2017

DiSC Certified, since 2013 Extended DiSC: Developing Individual Styles of Communication DDI Certified, since 2012 Development Dimensions International, Bridgeville, PA Success Profiles Card Sort & all DDI Learning Systems MBTI Certified, since 2008 American Management Association (AMA), NY, NY Fieldwork & Global Experience University of Ghana, West Africa: Legon, Accra Informal Economic Systems in Third World Countries, 1998 China: Beijing, Xi’an & Shanghai. William & Mary, VA Exploring Cultural and Educational Systems, EF University, 2011 OD/Training Facilitation Managing Problem Performance / Professional Conduct & Selection Five Dysfunctions of a Team, Fierce Conversations, Developing Individual Styles of Communication (DiSC), StrengthsFinder 2.0, StrengthsFinder Leadership. Training Development Diversity Leadership Training for Management Diversity Awareness for Employees, Coaching, Taking Action & Conflict Resolution within Teams

Volunteerism & Affiliations:

American Psychological Association (APA), Society for Human Resource Management (SHRM), Organization Development Network of NY (ODN-NY), American Society of Training and Development (ASTD), Harvard Business Review (HBR), Development Dimensions International (DDI) Facilitator Network, National INROADS Alumni Association (NIAA) Lifetime Member, Garden State Council SHRM Conference Board (GSC-SHRM), Monster.com’s Diversity Leadership Program (DLP) Facilitator, Camp Start-Up Entrepreneurial Camp Facilitator, NYC INROADS Alumni (NIAA-NYC) Past-Board President/Chair, Girl Scouts of the USA (GSUSA) Lifetime Member, GSCSNJ Leader & Greater NYC Girl Scout Council Delegate. Employment:

October 2018 – Present (Regional role, NJ/PA, 10-20% travel) Rutgers University, Office of Continuing Professional Education (OCPE), New Brunswick, NJ– Senior Training Instructor/Facilitator/Adjunct Faculty: Diversity, Equity & Inclusion, Employment Law, HR/Talent Management & Professional Development

• Design develop & facilitate various HR and Leadership training sessions to adult learners/professionals across industry: government, county, school districts, police/fire departments and private for-profit organizations.

• Specialize/Customized Unconscious Bias, Diversity Awareness, Cultural Competency trainings.

• Consult with/ Lead DEI & Team Engagement SME related content on RFP calls with prospective clients: Sr. HR Directors/Diversity Leads, Administrators, Deputy Directors, Superintendents/APs & Principals to assess desired outcomes and learning needs for them organization.

• Work closely with OCPE Sales & Administration staff to coordinate successful execution of clients’ learning needs. November 2021 – April 2022 (Fully remote role, home office) Lingraphicare, Inc. – Princeton, New Jersey - Manager, Talent Development & Diversity, Equity & Inclusion (DEI)

• Senior HRBP / Manager, actively engaging in facilitation of EE Roundtables, Talent Acquisition strategy, EE Satisfaction surveys, and handling EE Relations concerns.

• Manages Talent Development & DEI functions, including Training, Development, IDPs, Peer Evaluations and Benchmarking.

• Partners with Operations Team Leads on full cycle Recruitment: Sourcing, Screening, Interviewing, Offer, and Onboarding.

• Leads org-wide strategic support for DEI integration & serves as LG’s DEI Council HR Learning & Development Lead

• Serves as Primary Resource for LG’s DEI Listening sessions and Training Roundtables. Oversees DEI Survey, Talent Review/Professional Development initiatives providing facilitative leadership & support for DEI Core Value roll out.

• Sr. HRBP to all People Managers on Performance and Team Development matters. Partners w/ PEO on L&D and DEI supports.

• Partners with HRD/HRG, Sales, Service, Operations, Engineering, Revenue Cycle & IT Mgmt. Team on developing learning and development strategy. Consults with Managers providing Professional Growth Learning Opportunities at Monthly Meetings. 2008 – 2018

GSUSA/Girl Scouts of Central & Southern NJ, Inc. - Council Trainer, Experienced / Adult Learning Facilitator

• Facilitate, revise/update and create adult learning modules: Leadership Development, Orientation, Time Management, Team Engagement/Coaching, understanding GS values, mission, and traditions.

• Mentor, guide, and provide constructive feedback to Apprentice Trainers. April 2015 – October 2015 (US National role, 20-25% travel) The Forum Group*, New York City office – HR Business Partner: Diversity & Inclusion Natural Resources Defense Council* (NRDC), Consulting HR Partner: Diversity, Equity & Inclusion (DEI)

• Reported to & consulted with CHRO – Focus on the integration of Diversity, Equity & Inclusion policies/practices into Selection/Recruitment, Performance Management and development of institutional DEI Reports.

• Identify, collate, and design D & I Report for key organization-wide metrics linked to enhancing inclusion & equity: including educational, salary-based audits & standardized metric templates.

• Drafted and reviewed org-wide D & I communications for CHRO and national senior leaders for internal and external use.

• Partnered with HR colleagues & DEI Committee Leads to gather institutional insights supportive of proposed DEI strategy & new D&I Committee structures (with national support & local influential execution).

• Sourced & managed the administration of D & I vendor selection for Unconscious Bias training content & delivery, as well as national Diversity & Inclusion Pipeline Talent partners (pre-career, undergraduate and graduate levels). August 2013 – March 2014 (Global role)

Artech Info Systems, Inc.*, New Jersey office - Global Recruitment Consultant, PM: Recruitment, Sourcing & Diversity Accenture*, Talent Acquisition Team – BPO Programs

• Liaise with Global Recruiting Leads and Local Country Recruiters (executive and non-executive) to address delivery concerns, linked to recruiting for BPO entities; Serve as trusted advisor to guide and support BPO business leaders, HR colleagues, and members of the Talent Acquisition team, across all countries, enabling and driving recruiting delivery success globally.

• Partner with Executive Search agencies to gather prospective talent; Conduct screenings of MD level candidates for Asia- Pacific region: Philippines/Singapore.

• Track and influence BPO recruiting delivery of new joiners against forecast demand; Manage hiring programs for new business requirements and advise on key strategic initiatives: including Campus, Social Media sourcing, Diversity & Inclusion.

• Design and implement global Best Practice guidelines, Metric scorecards and Process improvements. September 2012 – April 2013

Insperity, Inc. (US National role, 75-80% travel)

Organizational Consultant, OD & Human Capital Strategy – Midmarket

• Strategize with senior executive leaders, nationwide, to ensure human capital and operating philosophies were in concert with their mission, vision & corporate values.

• Co-author and facilitate organizational assessment and design sessions supporting change management & performance improvement initiatives within client companies.

• Guide groups, including senior executives to determine strategy, make decisions, acquire skills or complete tasks by facilitating group communication.

• Conceptualize & communicate sophisticated ideas employing strategies including, Appreciative Inquiry, to enhance team engagement and organizational effectiveness.

• Employ OD tools & strategies to provide customized advice, to leaders, about organizational & team performance. 2010 – 2012 (Regional role, 3 states)

The Beanstalk Consulting Group, Philadelphia, PA - Consultant, Senior HR Generalist & Diversity Practitioner

• Coach managers, facilitate team acculturation sessions and 1-to-1 development conversations with employees.

• Design and create Diversity & strategic niche Recruiting learning modules and presentations.

• Conduct Diversity and Inclusion research and provide consulting services related to current market trends.

• Facilitator, Moderator and Panelist for HR, Diversity and EEO industry professional associations.

• Attend and actively participate in relevant conferences linked to Training, Diversity and Employment Laws. 2005 – 2010

Continuiti, Inc., NYC and NJ offices*

Consultant, HR Manager: Diversity, ER/OD, Training Marsh & McLennan* - Global Diversity Training Project Manager

• Functioned on Global Diversity team as liaison between corporate Training vendors, local, national and international Senior Leader Team attendees, Accountability for program launch sessions, meetings and data analysis. PricewaterhouseCoopers, LLP* - National Diversity Manager – Project Manager

• Diversity team process owner for one of the Firm’s strategic entry-level joiner initiatives with national impact.

• Collaborated with National Directors to address complex issues regarding Supplier Diversity and Training projects.

• Developed strategy implementation protocol for Talent retention & relevant career advancement measurement metrics in partnership with external vendors, employee networks & relevant HR & Firm leaders: Senior Managers, Managing Directors & Partners.

MetLife, Inc. (Regional role: 4 states, 30% travel) Human Resources Generalist / HR Manager, Information Technology (IT) Business Unit

• Human Resources Advisor to VPs, AVPs, Directors & Managers on Benefits, Compensation, Employee Relations/Employment Law, Campus Recruiting/Intern Career Development, Safety, & Performance Management/Progressive Discipline issues.

Amerada Hess Corporation* - Senior Employee Relations Advisor/Diversity

• Advised 7 Division Managers & 75 Marketing Representatives on complex retail ER matters & Terminations.

• Supplied on-the-spot recommendations for resolution & investigation of confidential employee complaints, sexual harassment

& other EEO-related discrimination claims & disability cases.

• Managed corporate relocation process for all current & newly hired personnel.

• Diversity Consultant to Operations Leaders on national undergraduate Talent Acquisition. 2004 – 2005 (Regional role: 110-220 stores, 70% travel) Blockbuster, Inc., NJ, PA & DE - Regional Recruiter & Employee Relations Specialist

• Conducted HR in-store field audits related to HR policies & procedural issues, Dept. of Labor & Risk Management compliance.

• Sourced & recruited Assistant Store Mgrs., Store Mgrs. & District Mgrs. for 110-220 retail store locations.

• Proven track record in managing 26 (1 region) - 47 open (3 regions) requisitions in the Taleo/Recruitsoft system.

• Engineered a customized Regional Retention Plan that incorporated skip level interviews, campus hire, corporate relocation, & exit surveys.

2003 – 2004 (National role w/regional geographic responsibility: 6 states, 90% travel) INROADS, Inc., New Jersey - National Recruiter

• Managed the recruitment & selection of 68% of the prospective interns placed in the Central NJ, PA, DE, MD, DC & VA markets.

• 100+ College Campus Visits: Orientations, Info Sessions & Presentations; Successfully selected 71% of candidates. 2002 – 2002

Organization Resources Counselors (ORC), Inc., NY, NY - Human Resources Manager – Corporate

• Managed all HR functions (including reorganization) & HR/Administrative staff of five employees: Supervisor, HR Assistant

& 3 Administrative Assistants.

• Direct accountability for EEO-1 Report preparation, data synthesis & submission.

• Moderated Senior Level Diversity Panels for the Diversity & EEO Practice Area. 1999 – 2002 (Regional role: 40% travel)

Liberty Mutual Insurance Group, New York - Human Resources Generalist

• Coached managers on corporate Training & Development initiatives, HR Information System integration projects as well as the overall improvement of Company Culture, Employee Retention & Morale.

• Managed a corporate reorganization (site closing); selected outsourcing vendors to support departing employees.

• Managed the Employment process (Screenings, Background/Reference Checking, College/University recruiting, Interviewing, NH Orientations, Terminations & Exit Interviews).

Fall 2002 – Spring 2012

Adjunct Professor Faculty Positions, Various/Intermittent MCCC, West Windsor, NJ, 2010-2012

Anthropology & Sociology: 101, 102 & 107

BCC, Pemberton, NJ, 2010-2011

Sociology: 101, 201, 205

UoP, Axia College, Phoenix, AZ, 2010

Cultural Diversity: ETH 125

College of St. Rose, School of Management, Albany, 2002 Diversity Management: BUS 300

Volunteer HR Leadership & Development Roles

2008 – Present

GSUSA/Girl Scouts of Central & Southern NJ, Inc. - Council Trainer, Experienced / Adult Learning Facilitator

• Facilitate, revise/update and create adult learning modules: Leadership Development, Orientation, Time Management, Team Engagement/Coaching, understanding GS values, mission and traditions.

• Mentor, guide, and provide constructive feedback to Apprentice Trainers. 2009 – 2011

HRCI, HR Certification Institute, Alexandria, VA – Exam Development Panel: Item Writer, PHR/SPHR Certification Exam(s)

• Research, create and design content for Human Resources body of knowledge within HR focal areas: Diversity, Employee Relations, Training, Organization Development, Staffing and Strategy. Baseemah Ismail, ABD, MBTI, SHRM-PMQ+SCP

Biography

Ms. Baseemah Ismail is a senior Human Resources Generalist, with experience in an array of HR functions including Talent Acquisition & Retention, Diversity Strategy, Training, Organization Development & Design. Throughout her HR career, she has worked closely with managers nationally and internationally to drive diversity initiatives, influence & participate in local diversity networks, develop leadership and awareness training, and build strategic relationships with diverse recruiting sources. Her international exposures span 4 continents: North America, Europe, Asia and Africa. Most recently, she has completed global travels exploring both educational and corporate facets within Beijing, Xi’an and Shanghai Chinese culture. Ms. Baseemah has at her fingertips the pulse of current market trends in OD/Change Management, diversity and its effects in the corporate environment. She has worked for such notable organizations as Accenture, Marsh & McLennan Companies (MMC), Liberty Mutual Insurance, Blockbuster Video, INROADS, Amerada Hess Corporation, PricewaterhouseCoopers (PwC) and MetLife.

Ms. Baseemah is a Senior Professional in Human Resources (SPHR), a professional certification granted by the Human Resources Certification Institute, which is associated with the Society for Human Resource Management (SHRM). As a SHRM member, she sat on the HR Certification Exam Development Panel, has participated in the NYC HR Manager Forum and NJ Employment Management Association (EMA), and continues to identify and utilize opportunities to discuss general HR management and diversity issues with colleagues. In previous roles, she has held titles ranging from HR Generalist to Corporate HR Manager and National Recruiter within the insurance/financial services, consulting, retail/entertainment, and non-profit industries. In these roles, she has built relationships with Deans and Career Services Directors for up to 43 universities and a myriad of profit and nonprofit organizations. Ms. Baseemah is a certified Development Dimensions International (DDI) Learning Systems Facilitator, DiSC Communication Styles & Myers-Briggs Type Indicator (MBTI) practitioner who utilizes both tools with teams in leadership and team engagement. She designs and delivers leadership curriculum that is based on MBTI, including the following courses: Stress Management, Leadership Development, Conflict Management, and Team Engagement.

Ms. Baseemah received a B.A. degree, cum laude, in social anthropology from Binghamton University and an M.A. degree in cultural theory anthropology from the Graduate Faculty of the New School for Social Research. She has completed anthropological fieldwork in Ghana and Senegal, West Africa and her work is published and housed in the Glenn L. Bartle Library at Binghamton University. Ms. Baseemah has served as Adjunct Faculty for the School of Business at the College of St. Rose in Albany, NY, the University of Phoenix – Axia College and within the Liberal Arts Division at two NJ colleges. She served as a member of the Speaker’s Bureau for Voices of Diversity and Howard University's Career Services Advisory Council in Washington, DC. In 2009 and 2011, Ms. Baseemah was invited to attend the Northeast Region Corporate Industry Liaison Group (NERC-ILG) & Direct Employers Association, as Moderator & Panelist, respectively. Ms. Baseemah has served as the Chair of the Alumni Board of the New York City chapter of INROADS. She was responsible for creating and fostering avenues for mentoring of alumni to grow and develop professionally, build networks, and participate in corporate and community service projects. On the heels of serving as Volunteers Chair for the 2006 SHRM Northeast HR Student Games Conference and Volunteer Facilitator for the Garden State SHRM 2006 & 2007 Conferences, Ms. Baseemah served as Chair of Printed Materials on the New Jersey State Council’s SHRM 2009 Conference Committee. Her other affiliations include the American Anthropological Association, Prospect Park Volunteers, Girl Scouts of the USA (as a NYC Delegate and Group Leader, Central/Southern NJ Adult Learning Facilitator Trainer), Junior Achievement, Monster.com's Diversity Leadership Program (DLP), and Camp Start-Up: An Entrepreneurial Program for Tween and Teen girls.

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