Program Analyst Project Management

Jennifer Lianne Leister

**** ****** ****, ********, ** 45750 740-***-**** ********.*.*******@*****.***

Program Analyst (Governance)-current

Financial Systems Analyst/it project manager-previous

Experienced IT Program Analyst and Project Manager with over a decade of experience supporting federal technology programs and initiatives, data strategy, governance, and software/hardware project execution.

Specialized in various project management methodologies, SCRUM, Agile, Waterfall used for system development, maintenance, enhancements, and testing efforts.

Adept in translating business needs into technical requirements, leading cross-functional teams, and developing efficient, user-centric digital solutions.

Expertise in managing enterprise technology portfolios, implementing digital workflows, and providing actionable insights through data visualization and process improvements.

Performs data analysis and reporting; expert user of Power BI, Visio, and Project to create data visualizations and dashboards for Executives

Provides expert policy, legislative, and business process guidance

Areas of Expertise

Project Management

SCRUM, Agile, Waterfall

Project schedule management

Resource and task management

Project/Lifecycle documentation

Remote/virtual team management

Program and Data Analytics

Data collection, analysis, reporting

Data mapping and interfaces

Data visualization

Dashboard creation

Business process modeling

System Development/Releases

System development

Requirement Documentation

New Functionality/Modernization

Infrastructure improvements

Operations and Maintenance

Stakeholder Engagement

Product owner representative

Technical team liaison

Cross functional team leader

Executive relations

External partner coordinator

Business Analysis

Product owner liaison

Requirement development

User Acceptance Testing

Test Script Writing/Execution

Data Strategy/Governance

Governance analytics/execution

IT Strategic Plans

Enterprise data strategy

IT Programs/Projects evaluation

IT Portfolio Management

Interpersonal Skills

Embassy Relations

Branch State Department Liaison

Mediating conflicting perspectives

Written and Oral Communication

Employee Advocacy

Project Management

Leading projects

Staff Recruitment & Retention

Designing Metrics

Efficiency Reviews

Professional Experience

Program Analyst (Governance), 2020 to Present Bureau of Fiscal Service-Parkersburg, WV

Develop, manage, execute, evaluate programs and projects governing the planning, delivery, and the lifecycle of IT services, products, data migrations, and infrastructure efforts.

Leads the design, development, implementation, and maintenance of a clear, integrated and transparent governance process with built-in control mechanisms to ensure value added to Bureau decision-making and performance.

Assess project and program performance metrics in cost, schedule, scope, efficiency (velocity/code coverage), quality (defect severity, defect density, benefits realized), and risk (distribution, realization).

Provides independent review and complex analysis, audits, and assessments of the IT Portfolios, programs, and projects, and their associated business cases and investment artifacts to ensure investments meet strategies, cost, scope, schedule, and intended results.

Predict issues in strategy, cost, scope, and schedule, communicate concerns to stakeholders and develop mitigation plans.

Ability to learn new software and processes quickly and provide recommendations on efficiency and project management.

Assess policy needs, develop policies and standards, ensure compliance, and provide guidance to IT management, governance boards, and executive staff to govern complex, multi-functional IT activities and programs.

Maintain Risk, Action, Issues, and Decision (RAID) logs, and advise high-level stakeholders on system performance, risks, and improvement strategies.

Gathers data using a variety of techniques and statistical methodologies and performs analysis of information to determine issues and provide solutions. Analyzes data and makes data visualizations, reports, and dashboards using Microsoft Power BI. Documents data flows in visual documents using VISIO or other design software.

Develop, manage, execute enterprise documentation such as data strategy policy, strategic plans, communications plans, and decommissioning plan and project documentation such as roadmaps, integrated master schedules, performance/quality management plans, resource management plans, communication and stakeholder plans, risk management plans, master testing strategies, and acquisition plans.

Provides review of IT Business solutions to ensure conformance to short and long-term strategic goals

Uses Technology Business Management (TBM) taxonomy to map IT Costs to tower, cost pools, solutions, and business capabilities for maximum transparency and spending visibility.

Design the IT Portfolio Dashboard and PMIAA Executive Dashboard that demonstrates portfolio health, service, agility, and business mission outcomes of the Bureaus $1.1 Billion IT Portfolio.

Create GAP analysis documentation, tactical, strategic, and go-to-green plans.

Prepares and presents reports, presentations, and other documentation on issues for senior management officials to improve organization effectiveness.

Research, develop, and author documentation regarding policy, legislative, and process changes and leading specific initiatives to support.

Oversees communication platforms, websites, dashboards, salesforce, and data collection systems for governance boards.

Financial Systems Analyst/IT Project Manager, 2015 to 2020 Bureau of Fiscal Service-Parkersburg, WV

Leads cross functional project teams utilizing agile/SCRUM or waterfall framework that include new functionality, modernization, enhancements, data conversions and migrations (system, database, cloud), infrastructure improvements (network, mainframe, servers), patches, and maintenance releases for Government-wide and Enterprise financial/information systems.

Uses industry standard project management theology (PMBOK) and Treasury System Development Life Cycle (SDLC) principles to manage financial/information systems related projects.

Constructs long term and short-term project plans regarding operations, maintenance, development, modernization and enhancement initiatives. Makes recommendations on the project plan based upon efficiency and effectiveness, assigns tasks to resources, and conducts IT resource management. Manages project schedule in Microsoft Project and change management tasks in JIRA.

Serves as the technical representative and project manager overseeing the infrastructure and software development work done by the Federal Reserve Bank. Mediated technical information to product teams. Liaised with diverse and varying workgroups within the agency and externally with non-Federal entities. Maintains positive working relationships between the work groups. Serves as the subject matter expert on financial accounting system data sets, system interfaces, and data mapping.

Drafts, maintains, and approves project documentation such as system requirements, project requirements, project plans, project scope, meeting minutes, security assessments, charters, risk registers, business cases, and technical addendums. Performs risk, cost, and workflow analysis. Reviews use cases and interfaces and provides feedback. Creates end user training.

Maintained open and effective communication amongst work groups that are not co-located, handling complex issues and negotiating controversial material or opposing viewpoints.

Represented the business owner and project sponsor. Assisted business owners and product sponsors in prioritizing enhancements and defects, developing requirements, and translating business requirements to functional requirements. Solicited product owners for user specifications needed.

Document and deliver business requirements to the development team for technical solutions. Assists the business owners in understanding the technical solution and ensures that the solution is appropriate for the business and the financial/information system. Elicit requirements from product owners.

Lead test teams, create test scripts, test plans, and deployment plans to Production. Provides support for testing on assigned financial/information systems (Regression, Integration, Performance, Contingency, and Disaster Recovery.)

Management and Program Analyst, 2013 to 2014 Department of Treasury-Washington, D.C

Customer Service Liaison for all administrative needs; budget, procurement, facilities, contract management, etc.

Program advisor to Treasury officials regarding information needed to make executive budget decisions.

Analyzed financial, procurement, travel data, and human resource management data to identify issues and trends in spending their allocated budget.

Requisition management includes processing requisitions, providing customers with advice/council on requisition writing, coordination on procurement actions (renewals, contracts, payable), ensuring all requisitions have complete acquisitions packages.

Drafted reimbursable agreements and payable agreements, providing technical expertise and completing the procurement templates.

Labor forecasting and analysis, validating assumptions in labor forecasts and updating any errors/corrections, assisted in clearing invalid HR recruit actions

HR Specialist - Compensation, 2009 to 2013 Bureau of the Public Debt-Parkersburg, WV

Resolved complex pay issues to include overseas post hardship differential, military reservist differential and emergency military leave, coordination of bill overpayments which affect W2's, sick leave buy back, leave buy back for OWCP purposes, bills resulting from SCD change, waivers, lump-sum payment refunds, parking fringe benefits, and settlement agreements.

Treasury subject matter expert on overseas compensation and benefits. Researched and drafted Overseas Policy for Treasury (Cabinet level Department)

Fostered a teamwork/open-door environment conducive to positive dialogue, internally as the HR provider, and externally with customer agencies.

Researched State Department, Code of Federal Regulation, and United States Code to write Department level Guidance and additional Branch SOPs.

Designed Supervisory level training for TTB on Pay and Leave Rules and Regulations and webTA.

Manage the Leave Transfer Program. Approve recipients and process donations according to regulation. Researched new OPM mandates not yet published regarding disabled Veterans and VLTP. Provided the information for branch guidance.

Provide guidance on leave topics such as annual leave, sick leave, family friendly sick leave, advance leave, and Family Medical Leave Act. Advised on Premium Pay topics: compensatory time, compensatory time for travel, religious compensatory time, and holiday worked.

Reworked new-hire orientation program to include HR information and company resources.

Ensure employees are paid by the official Thursday pay date and troubleshoot issues related to delayed compensation. Communicated results to employees.

Created metric driven spreadsheets for activity logs and databases. Data was able to be leveraged to create advanced tables and charts to help convey statistical information.

Submits and monitors personnel and payroll actions using EPIC and HR Connect. Utilizes NFC reporting tolls such as FOCUS. Processes actions and manual payments using SPPS WEB and Mainframe.

Human Resources Sergeant, 1998 to 2013 US Army-Charleston, WV

Supervised and performed personnel functions and human resource services support activities at Brigade level for eight Battalions.

Areas of expertise: personnel actions (retirements, reclassification, transfer), correspondence, training.

Evaluated and posted changes to army regulations and other publications. Responsible for recognizing changes in policy and implementing changes according to regulations.

Prepared and maintained officer and enlisted personnel records and files on an automated data processing system, and in physical file format.

Prepared reports on staffing levels and status of personnel. Advises commanders on soldiers and personnel readiness and strength levels of supported reporting units.

Prepared and processed requests for transfer or reassignment and retirement orders. Processed classification and reclassification actions.

Education & Certifications

BACHELORS IN MANAGEMENT — Concentrated in Human Resources Management

MASTERS IN MANAGEMENT — Concentrated in Organizational Leadership

MASTERS CERTIFICATE IN PROJECT MANAGEMENT

BUSINESS PROCESS MANAGEMENT AND DATA MODELING CERTIFICATE

SKILLS

Technical Skills: Microsoft BI, Microsoft Viso, Microsoft Project, Microsoft Office, Dax Formulas, Sharepoint, Salesforce, CRM Tools, Report writing, Tableau, SQL, DAX Formulas

Soft Skills: Project Management, Team Leadership, Data Analysis, Problem Solving, Technology Solutions, Collaboration, Mediation

Contact this candidate