Project Manager Management

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Mohanarangan Kaliyaperumal

*************@*****.*** 612-***-****

SUMMARY

Experienced IT professional with 19+ years in Banking, Telecom, and Healthcare, specializing in Relationship, Project Management, and multi-vendor environments. Proven expertise in driving revenue growth and delivering large-scale projects within complex programs. Skilled in managing stakeholder relationships, ensuring on-time, on-budget project delivery, and fostering team collaboration across diverse, cross-functional groups. Strong track record in people management, aligning teams with business objectives, and adhering to industry regulations and trends. Demonstrated leadership in optimizing performance, ensuring high-quality solutions, and consistently exceeding expectations. EXPERIENCE

Project Manager

TCS – Citi Bank NA., April 2024 – Till date, Texas

• Managed end-to-end delivery for banking technology services across Wealth, treasury, lending, and Digital portfolios, supporting critical applications used globally.

• Directed projects through all phases of the lifecycle, ensuring strategic alignment from initiation through successful closure

• Crafted and maintained project documentation, including timelines, financial forecasts, resource plans, and risk assessments

• Coordinated cross-functional teams and external vendors to deliver solutions efficiently and within defined parameters

• Maintained consistent progress against timelines, with a focus on achieving key deliverables and business value

• Fostered collaboration between business stakeholders and technical teams to ensure shared understanding and clear communication

• Oversaw development and execution of testing strategies across multiple levels including functional, integration, system, and UAT

• Worked closely with QA teams and business users to validate requirements and maintain rigorous quality standards

• Provided oversight for test planning, scenario development, and results tracking, ensuring readiness for production

• Managed defect resolution workflows to maintain timelines and minimize rework

• Supported pre- and post-deployment activities, often coordinating after-hours efforts to ensure minimal business impact

• Identified risks early and implemented proactive mitigation measures; escalated critical issues to ensure timely resolution

• Maintained accurate project records, including charters, schedules, risk logs, and final reports

• Monitored budgets and vendor expenses, ensuring cost control and financial accountability across the project lifecycle

• Spearheaded implementation of DevOps practices, reducing release cycle time from 30 days to bi-weekly deployments with 99% success rate.

• Drove continuous improvement programs including Lean Six Sigma-based process assessments that yielded operational efficiency gains and 18% cost savings.

• Established governance models with structured cadence for QBRs, MBRs, and stakeholder alignment meetings to ensure transparent delivery tracking and client satisfaction.

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Business Relationship Manager

TCS - Texas Capital Bank November 2022 - March 2024, Texas Monthly Revenue: $3 million

Team Size: 40+ (32 offshore, 8 onshore)

• Managed a high-value client account with consistent monthly revenue of around $3 million, ensuring timely delivery of financial and operational services while maintaining high customer satisfaction.

• Led a 40-member team across offshore and onshore locations, including relationship managers, analysts, support engineers, compliance liaisons, and delivery leads, ensuring end-to-end service coverage.

• Designed and implemented an optimized delivery governance structure that included regular cadence meetings, status reporting, SLA/KPI monitoring, and proactive risk management.

• Introduced automation in routine client reporting and document validation processes, reducing manual errors and turnaround time by 30%.

• Streamlined onboarding and credit review processes, cutting down average processing time from 10 days to 5 days, which improved client experience and early revenue realization.

• Established a centralized query resolution desk to reduce ticket turnaround by 40% and improve first-time resolution rates.

• Collaborated with client-side finance, treasury, and compliance teams to co-create structured financial solutions tailored to their specific supply chain and operational needs.

• Conducted account health checks and delivered insights through custom dashboards, aiding leadership in identifying areas for revenue expansion and risk mitigation.

• Facilitated quarterly business reviews (QBRs) and monthly business reviews (MBRs), highlighting account performance, issue resolution metrics, strategic growth plans, and client feedback.

• Worked closely with product owners and solution architects to bundle cross-domain offerings, which resulted in over $2 million in incremental revenue from value-added services.

• Helped the client improve internal workflow compliance by aligning their documentation and approval cycles with regulatory and audit requirements.

• Acted as a single point of escalation for critical issues, ensuring quick remediation and continuous client confidence. Project Manager

TCS – Citi Bank NA.,(Enable & Identity Digital Banking) April 2020 - September 2022, Texas

• Spearheaded the relationship management of a strategic account with a monthly revenue stream exceeding $1.5 million, contributing significantly to the annual portfolio value of ~$18 million USD.

• Led a 20-member cross-functional team, comprising account managers, data analysts, support staff, and financial solution architects, split across offshore (India) and onshore (U.S.) locations.

• Served as the strategic interface between clients and internal teams to align project objectives and expectations.

• Directed program execution to ensure successful delivery within defined scope, budget, and timelines.

• Partnered with business development teams during proposal creation and contract negotiations.

• Cultivated high-impact client relationships to foster satisfaction, loyalty, and long-term value.

• Coordinated with talent acquisition to fulfill staffing needs and led onboarding efforts.

• Guided and coached teams to enhance productivity, skill growth, and retention.

• Championed process excellence and ensured adherence to organizational compliance standards.

• Led stakeholder communications through executive briefings, business reviews, and regular status updates.

• Acted as the client’s trusted advisor and regional point of contact for escalations and strategic planning.

• Facilitating QBRs and MBRs, and provide regular progress update to the leadership team.

• Drove transformation initiatives and contributed to continuous improvement programs across engagements.

• Implemented industry best practices in agile delivery, performance measurement, and service level tracking.

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Project Manager (Tower Lead)

TCS - MoneyGram Inc August 2013 - March 2020, Minnesota

• Led the end-to-end delivery and operations of the Database Services tower, ensuring availability, performance, and security.

• Supervised a cross-platform database team, overseeing administration for Oracle, SQL Server, MySQL, and other platforms.

• Drove incident resolution and root cause analysis, while managing changes and upgrades within ITSM frameworks.

• Collaborated with infrastructure, application, and security teams to align database services with organizational needs.

• Established and maintained best practices for database design, data protection, and high-availability architecture.

• Led performance optimization initiatives, including tuning, indexing strategies, and load balancing.

• Managed resource planning, workload distribution, and team development to maintain operational efficiency.

• Provided strategic input on database modernization, automation, and migration to cloud or hybrid environments.

• Acted as escalation point for critical database issues, offering hands-on support and resolution guidance.

• Produced detailed performance dashboards, compliance reports, and capacity forecasts for leadership.

• Ensured adherence to regulatory, audit, and governance standards for data security and retention DB Team, Data Migration & Data Modelling

TCS – TeliaSonera (Sweden) February 2012 - July 2013, Sweden

• Managed the development, maintenance, and optimization of IT environments, including testing, staging, and production environments, to support software development and deployment activities.

• Led the development and execution of transformation strategies aligned with organizational objectives, driving process improvements and operational efficiency.

• Implemented change management processes to facilitate organizational transformation, ensuring smooth transitions and minimal disruption to operations.

• Implemented monitoring tools and processes to track and optimize the performance of IT systems and environments, ensuring high availability and reliability.

• Collaborated with stakeholders at all levels to gain buy-in and support for transformation initiatives, fostering a culture of innovation and continuous improvement.

Data Team & Data Modeler

TCS - British Telecom April 2010 - July 2012, Chennai, India

• Expertise in designing and implementing data models using Oracle SQL Developer Data Modeler, translating business requirements into effective database schemas.

• Developed conceptual, logical, and physical data models to support application development and data analysis initiatives.

• Proficient in Oracle database installation, configuration, and maintenance, ensuring optimal performance and reliability.

• Skilled in managing database security, including user access controls, role-based security, and encryption, to safeguard sensitive data.

• Experienced in performance tuning and optimization techniques to enhance database performance and scalability, minimizing response times and improving overall efficiency.

• Utilized indexing strategies and database statistics to identify and resolve performance bottlenecks, ensuring optimal system performance.

• Implemented comprehensive backup and recovery strategies, including regular backups, database replication, and disaster recovery planning, to ensure data availability and minimize downtime.

• Conducted routine backup validations and recovery tests to verify data integrity and reliability in the event of system failures.

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Oracle DBA

Cognizant Technology Solutions February 2007 - March 2010, Chennai, India Oracle DBA

Changepond Technologies April 2005 - February 2007, Chennai, India EDUCATION

B. Tech

Madras University • Chennai, India

CERTIFICATIONS

Oracle Database 11g Administrator Certified Professional Certification 2013

Oracle 11g SQL Expert

2013

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