Customer Service Treasury Management

October **** to Current

Jonathan Romano

Summary

Dynamic and results-driven professional with over years of comprehensive experience in customer service, retail banking, and treasury management. Renowned for a robust work ethic, unwavering commitment to quality assurance, and a collaborative, team-oriented approach. Multilingual and proficient in managing diverse responsibilities, including overseeing cash shipments and addressing customers' financial needs. Key Skills & Expertise

Treasury management products (ACH, remote

deposit, positive pay)

Regulatory compliance (BSA, OFAC, bank

regulations)

Fraud prevention and risk mitigation

Office (Excel, Word, PowerPoint, and Notes)

Project management and process improvement

Customer service

Building effective relationships

Sales skills

Multilingual

Attention to detail

Client onboarding and relationship management

Strong analytical thinking

Regulatory compliance understanding

Wire transfers, deposit services, account

maintenance, and loan processing

Microsoft Office Suite (Excel, Word, PowerPoint,

Outlook)

Bank portal integration and administration

Cash positioning and treasury analysis

Experience

Commerce Bank Of Washington

Treasury Management Specialist

Seattle, WA

Provide Tier 1 support for Treasury Management products, ensuring exceptional client assistance and acting as a knowledge resource for internal and external stakeholders. Lead quality control for application processing and documentation while executing new product implementations and delivering related training sessions. Monitor Visa fraud alerts and manage Bill Pay services, including timely tracking and mitigation of credit and debit card fraud risks.

Handle daily OFAC screenings and transactional analyses, identifying and escalating suspicious activities for fraud investigation.

Proficiently manage a range of Treasury Management products, including Remote Deposits, Positive Pay, ACH, Internet Banking, and Merchant Services. Conduct daily OFAC screenings and address matches with precision.

Evaluated and brought attention to questionable transactional activity for investigation by the fraud analytics team.

Proficient in utilizing Fiserv, FIS, Base200, and Navigator to effectively manage credit and debit card transactions.

Successfully executed the implementation of Positive Pay and Remote Deposit systems, while also providing comprehensive client training.

Managed and audited accounts with balances from $300,000 to $500,000.00. Seattle, WA 98125 - 206-***-**** - ****************@*****.*** September 2018 to October 2022

June 2015 to September 2018

Collaborated with other departments to develop solutions that addressed operational issues. Opening and closing bank accounts worldwide, and familiar with services. Bank portal administration (portal integration, setting up users, troubleshooting user feedback) Processing payments(Credit cards and BillPay )

Seattle Credit Union

Personal Banker/Branch Representative

Seattle, WA

Conducted member transactions and promoted financial products Fostered and deepened client relationships, effectively identifying client needs and opening 80% of the branch's personal and business accounts.

Maintained strict compliance with the Bank Secrecy Act, skillfully executing wire transfers and notary services, and conducting thorough fraud analysis.

Demonstrated proficiency in financial technologies, including Fiserv, FIS, and Experian, to optimize service delivery and operational efficiency.

Executed a wide array of member transactions while promoting Credit Union products and services, consistently exceeding branch goals.

Partnered with loan and mortgage officers, and financial advisors to provide clients with optimal financial solutions.

Performed daily balancing of cash drawer and reconciled discrepancies when necessary. Ensured adherence to Bank Secrecy Act policies and maintained knowledge of compliance requirements. Expertly handled wire transfers, Notary Public services, and fraud analysis. Performed daily balancing of cash drawer and reconciled discrepancies when necessary. Processed loan applications according to established guidelines. Opened TSA Account(Time savings account)

Cash positioning and cash pool structures.

Banner Bank

Senior Bank Teller

Seattle, WA

Enhanced customer satisfaction by resolving issues efficiently, thus strengthening client loyalty and retention.

Mitigated financial risks through vigilant transaction monitoring and maintenance of stringent financial controls.

Contributed to branch sales objectives by effectively collaborating with the financial services team to identify and seize sales opportunities.

Provided superior service to customers during every transaction, earning high satisfaction ratings. Identified and resolved customer issues promptly, fostering long-term relationships. Managed daily branch operations, including cash handling, vault inventory, taking loan applications, and special service transactions, with zero error rates. Managed all aspects of daily banking operations, responsible for both opening and closing procedures. Managed a wide range of financial transactions, including deposits, withdrawals, loan payments, cash advances, and transfers.

Maintained accurate records of currency, coin, and check transactions daily, following established guidelines.

June 2024

December 2023

November 2023

November 2023

August 2020

Education and Training

North Seattle Community College

Associate of Arts: Business

Seattle, WA

Udemy

Certification: International Trade

Online

Udemy

Certification: Bonds & Fixed Income Securities: Structure, Price Udemy

Certification: International Economics: A Comprehensive Economics Coursera

Certification: Economics of Money And Banking

Online

Languages

French(Fluent)

Portuguese(Fluent)

Spanish(Beginner)

Lingala(Fluent)

Kikongo(Fluent)

English(Fluent)

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