Senior IT Leader
Resume:
JOHN TRAINOR
*************@******.***
https://www.linkedin.com/in/John-Trainor-IT-Leader PROFESSIONAL SUMMARY
Senior IT professional with comprehensive experience in planning, delivery and support across a diverse range of technologies within multiple industries. Demonstrated success establishing, integrating and improving technologies, and processors as well as team buildouts and teams performance improvements – both as a leader and hands on technologist. Solid management skills, capable of leading and motivating individuals to maximize productivity with a business-oriented customer service mindset. CORE COMPETENCIES
IT Service Management - Event, Incident, Problem, Change, Release, Asset, Access, Vulnerability & Patch, Mobile Device
Leadership - Planning and Execution, Process Development, Organizational Change, Project Management
Management - Vendor Management, Managed Services, Disaster Recovery / Business Continuity, Audit Compliance, Continual Improvement
Security Operations – Anti-Virus, Anti-Malware, Intrusion Detection and Protection, Audit Remediation RELEVANT EXPERIENCE
Work/Life Balance Sabbatical Jul 2024 - Jan 2025
• With both of my college age daughters at home for the second half of 2024, and my father’s health failing, I made the decision to take advantage of my time after Experian to reconnect with them. I am now actively looking for my next role.
Senior Manager, MCE Service Desk
Experian Consumer Services
Apr 2022 – Jun 2024
• Led the newly created MCE Service Desk supporting MCE Call Centers worldwide with 1,250 Agents and 200 Leadership personnel.
• Provided ITSM Service Management support services for all Call Center personnel, including New Hire Training Class support and Technology Deployments. Director, IT
New Patriot Holdings
Sep 2020 – Apl 2022
• Partnered with owners and department heads to establish a customer service focused IT team.
• Accountable for all IT activities in Application and ITSM Management, and Managed Services.
• Established repeatable policies and procedures and created SOP/RunBook templates for the organization. Strategic planning and tactical support activities aligned with the ITIL and COBIT frameworks.
Consultant, Data Center Planning
Hyundai AutoEver America
Mar 2019 – Jun 2020
• Provided consulting services for recently completed data center modernization.
• Developed and executed maturity improvement plan to assess current processes, identify improvement opportunities, and then implement improvements. Areas of focus were data center operations, physical security and access management, IT Service Management, 24/7 IT operations support, crisis management, policies and procedures, personnel training, audit findings remediation, workflow automation, asset tracking, power and cooling capacity management, CCTV camera system, biometric access, and disaster recovery. Director, IT
Hyundai Capital America
Mar 2014 – Feb 2019
• Created and led IT teams for all aspects of management.
• Led infrastructure team for deployment and support of AWS VDI and Data Warehouse environments.
• Managed efforts to improve IT service levels and reduce opex by $800K. Projects included IT Operations onshore/offshore managed services for service desk handling 9,000 service calls monthly, incident/problem management handling 3,000 incidents monthly, change management handling 500 changes monthly, and middleware administration for highly transactional processing.
• Planned and established a Security Operations team which resulted in lowering the risk that computing systems could be exposed to hacking as well as remediating multiple audit findings.
• Planned and delivered an asset management solution for improved visibility into software licensing compliance which resulted in cost reductions of $150K by removing underutilized software and reducing software license counts to avoid over-usage penalties.
• Partnered with business leadership to drive improvements in IT customer service levels for 1,500 call center agents.
Manager, Captive Finance IT Operations
Hyundai AutoEver America
May 2012 – Mar 2014
• Created and led IT Operations team for Hyundai Captive Finance affiliate supporting loan originations and servicing application support and batch management. Senior Manager, IT Problem Management
DirecTV
Jan 2011 – Dec 2011
• Managed three teams who championed process improvements that reduced problems in production systems. Successfully delivered SAP Financials and Supply Chain technical upgrade project in 5 months.
• Implemented enterprise monitoring for SAP Supply Chain providing visibility into orders and equipment movement. Created real-time Kanban dashboard to monitor problem ticket workflow resulting in improved ticket closure times.
IT Director
99 Cents Only Stores
Feb 2009 – Nov 2010
• Led organizational restructuring that significantly improved service levels to 280 stores.
• Led efforts to modernize primary and backup data centers resulting in improved systems stability to 99.95%.
• Managed multiple initiatives totaling $12M to support retail store expansion, PCI DSS compliance, and reduce costs. Projects included replacing 3,000 POS pinpad terminals for PCI compliance, instore networking upgrades, in-sourced store equipment repair depot which improved repair turnaround times resulting in improved uptime for register lanes, installed 2,000 KW generator to continue operations during extended power loss, and store sales performance reporting enabling improved executive visibility into store operations.
• Reduced software defects deployed into Production by 90% through change management improvements.
IT Director
Custom Building Products
Apr 2003 – Aug 2008
• Led organizational restructuring to enable 100% company growth. Managed multiple initiatives over several years totaling $25M to support company growth. Projects included Microsoft Navision ERP that improved business operations and financial reporting, Manhattan Associates Warehouse and Transportation Management and 13 manufacturing plants phone systems replacements to enable inter-plant conference calling resulting in lowered telecom costs.
• Integrated Microsoft and Manhattan Associates solutions with Sterling Commerce EDI on VAN and AS2 platforms.
AVP, Distributed Systems
Wherehouse Music
May 2001 – Apr 2003
• Led efforts to support store expansion and modernization. Projects included reengineered wide area network from analog to digital for 525 retail stores, Lawson Distribution for improved delivery of products to stores which reduced inventory replenishment lead times by 25%, and Lawson Financials upgrade with store level inventory visibility which increased leadership visibility for stores.
Senior Manager, Information Technologies
Epson
Mar 1989 -May 2001
• Created IT Operations team, workflow, processes and procedures. Led platform migration from HP midrange to IBM mainframe to support company growth. Managed design and construction of 23,000 square foot data center to accommodate IBM mainframe. IT Operations Supervisor
Northrop
Oct 1984 – Mar 1989
• Supervised data center operations supporting national defense and commercial programs. EDUCATION
Bachelor of Science, Information Systems, University of Phoenix CERTIFICATIONS
• ITIL V3 Foundation certificate, HP - Currently studying for ITIL V4 certification
• Project Management certificate, Cal State Dominguez Hills
• Technical Management Program certificate, UCLA
AWARDS
Hyundai AutoEver Captive Finance Division Employee of the Year for 2013 TECHNICAL KNOWLEDGE
ITSM
ServiceNow, BMC Remedy, CA ServiceDesk, SolarWinds Service Desk, HEAT. Business Applications
SalesForce, Confluence, Jira, Oracle CRM/EBS/HR/EDW, Daybreak retail/lease originations and servicing, LeasePak lease servicing, SAP Financials/Supply Chain/CRM, Manhattan Associates WMS/TMS, IBM CICS, MAPICS Infor XA ERP, Microsoft Dynamics NAV ERP. Lawson Financials/Distribution.
Office Applications
Microsoft Office, Google Workspace, Tableau.
Video Conference
Zoom, Webex, BlueJeans, Google Meet.
Legal
eDiscovery, Legal Hold.
Governance, Risk and Compliance
Audit Mitigation and remediation, CyberArc PAM.
Collaboration
Slack, MS Teams, SharePoint.
Network Monitoring
Amazon CloudWatch, SolarWinds Infrastructure/Network/Netflow, MRTG, Compuware APM (Dynatrace
& Gomez) Synthetic and RUM.
Networking
Cisco and Meraki switching and routing, wireless, and VPN. VOIP, PBX, Cisco call center, SIP SBC, T1/T3 circuits, and video/tele conferencing, NICE voice recordings and call center agent screen captures. Malware
Symantec/McAfee/TrendMicro antivirus. Symantec DLP.. NOC
Physical security multi-factor authentication and CCTV cameras. NOC operations. Redundant power and cooling delivery. Smoke detection and fire suppression. Leak and humidity monitoring.
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