Office Administrator Administrative Support
Resume:
TRACY VAN RENSBURG
Contact Details
Name: Tracy Leigh Van Rensburg
Address: ** ********* ***, ******* ****, Johannesburg, 2197 Mobile: 079-***-****
Email: ***********.***********@*****.***
Personal Statement
A customer oriented and highly motivated individual who can provide a high level of administrative support to enable the smooth running of a busy office. Tracy is a proactive office administrator and service Cashier who is always eager to lend a helping hand and make sure that a business runs efficiently, professionally and safely. She is a quick and keen learner who is always ready to make the most of any opportunity that may come her way. Right now, she wants to join a company where she will have a chance to gain exposure to a wide variety of clerical activities. Education
Randeor High School- 1996
Grade 10 -Subjects - English, Afrikaans, Math, Science, Bible Education, Hotel and Catering First Aider Level One certificate 2016
Telephone Etiquette certificate 2018
Upskillist – March 2022
Diploma in Personal Bookkeeping and Accountingí
Key Skills
o Good communicator and easy to get along with
o Pro-active, organised and an excellent team player o Good at improvising when faced with difficult tasks o Good problem solving skills
o Works well under pressure
o Optimistic and a positive can-do attitude
o Motivated in a target driven environment
o Excellent customer service and complaints handling o MS Office 365 Word and Excel
2
Work Experience
Stewarts and Lloyds Trading: June 2010 to Date
Branch Administrator and Cashier
o Answering of the Switchboard.
o Attendance register
o Attending to branch Emails
o Checking cash reports and payment reconciliation o Assisting cash controllers- balance cash ups.
o Ordering change for Branch cashiers.
o Handling of petty cash- recon and balancing
o Ordering of stationery and office consumables
o General office duties
o Booking and co ordinating courier collections and deliveries o Entering and receiving stock from goods received notes and generating reports on all items that are delivered to the warehouse
o Requesting credit notes from suppliers for stock shortages and liaising with the warehouse manager
o Generating reports on credit notes
o Helping the sales team when needed which would include, selling and buying of steel sections, structural tube, sheets, plates, pipes, fittings, hardware, welding accessories, roof sheeting and paint, invoicing orders, sourcing relevant material for customers, quoting and tendering of enquiries
o Working as a Cashier
o Cash handling including processing payments by cash and card. o Running the point of sales efficiently, ensuring the que is kept to a minimum to allow customers to be served quickly and support a positive customer experience o Manage customer complaints
o Manage returns and exchanges, including issuing refunds where appropriate. o Branch first aider
High-Fi Corporation June 2007 to March 2010
GRS Warehouse Acting Admin Manager
o Opening and closing of the Warehouse
o Attendance register
o Dealing with Petty Cash
o General office duties
o Receiving of stock
o Dispatching of stock
o Security checks
o Making sure paperwork is correctly processed and policies and procedures are followed. References available on request
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