Senior It Qa

Name: Shilpa Akula

Mobile: 732-***-****

E-Mail: ***********@*****.***

LinkedIn: www.linkedin.com/in/ShilpaAkula/

Senior QA Testing Specialist

SUMMARY

Senior IT Professional with over 17 years of experience in the IT Industry, possessing extensive expertise in testing applications across various areas, including web and client/Server, as well as Mainframe. Specialized in Agile and Waterfall methodologies, as well as testing software components for build and release testing. Strong interpersonal and Analytical skills, and an over all Team Player. IT expérience in developing procédures, implementing best practices in manual testing, providing technical leadership, mentoring and management for the testing team. Expérience in analyzing existing test strategies, conducting gap analyses, and collaborating across teams to develop and mature integrated testing strategies. Expertise in testing, monitoring, and controlling, delivering Small, medium and large program and Project using agile methodology.

Strengths include:

High level of Analytical and Problem Solving skills with an eye for detail.

Well-versed in API testing, with hands-on experience using testing tools such as Putty, SoapUI, JMeter, Postman, WinSCP, and Jira.

Strong hands-on experience with JMeter, AWS Cloud, Postman, JIRA, ALM, QTP, Quality Center, IQ Tracker, CALT, MarkLogic, SoapUI 4.6.2, Ready API, Confluence, SharePoint, RQM, ClearQuest, and Rational ClearCase.

Specialized in writing scripts using SQA Team Test, Mercury Tools and Compuware Tools

Proficient in establishing Testing Methodologies, Test Plan Design, and Test Execution spanning various phases of the Software Development Life Cycle.

Well verse with iteration level Agile Methodology testing.

Performance of various types of Manual Testing : GUI, Web Services testing, Adobe testing, Component, Functional, UAT, Integration, E2E, Regression, System testing and Automated Testing

Defect Tracking and Reporting using Test Director, Clear Quest, Bugzilla and MS Word/Excel.

Coordination with various groups from Initial Defect Finding to its Final Resolution

Result oriented professional with a proven track record.

Technical Skills:

Testing Tools

Automated Tracking System, Test Director, Bugzilla, SQA Team Test, Rational Team Test,

JIRA, ALM 12.21, Quality Center, IQ Tracker, CALT, MarkLogic, SoapUI, SoapUI 4.6.2, PuTTY,

WinSCP RQM, Clear Quest, Rational Clear Case, Quick Test Pro, Test Rail v7.0.2.1016,

ReadyAPI 3.53.0.

Testing Tools Versions

Test Director 8.0/7.6/7.2/7.0, Quick Test, Professional 5.6/6.5/9.0

Databases (RDBMS)

pgAdmin4, MarkLogic, Oracle SQL Developer 3.1.07, Toad, SQL Server, MS-Access, Golden, Informix.

GUI

Visual Basic, Developer 2000

Languages

C, C++, .Net, HTML, XML, TOAD,VB Script,COM+,SQL, JAVA1.4/1.5, J2EE, JavaScript, JIRA,AWS Cloud.

Web Servers

WebLogic, WebSphere and Apache

Professional Experience

TISTA Science and Technology, Rockville, MD / CMS -Columbia MD March 2020- Till Date

Sr. Testing Specialist

ManTech/QSSI/CMS-Columbia MD Aug 2020- Dec 2013

Project: ACA/ISAVE

The Federally Facilitated Marketplace (FFM) is designed for states that do not have their own health insurance exchange. Managed by the Centers for Medicare & Medicaid Services (CMS), the FFM enables consumers to assess their eligibility for various health insurance programs and enroll in coverage. It also allows consumers in both FFM and State Based Marketplace (SBM) states to apply for Insurance Affordability Programs, such as Medicaid, the Children's Health Insurance Program (CHIP), and Premium Tax Credits, either through state Medicaid and CHIP agencies or directly via the FFM. Effective coordination between the states and the FFM is essential to ensure a seamless and efficient eligibility process for consumers.

Roles and Responsibilities:

Strong functional understanding of E&E and all the other modules related to it.

Have hands on experience to test in AWS Cloud environment.

Eligibility: Includes to determine QHP, APTC with CSR, APTC with max aptc > 0 and APTC with max aptc = 0, Medicaid, Medicare (MAGI and non-MAGI), CHIP, CHIPRA, Unborn CHIP.

Involved in IES (Insurance Enrollment Services) with the Agile/Scrum process.

IES calls the batch process for IC834 and DMI PDM. Well versed with all the batch process.

Involved in Sprint planning and sprint review meetings.

Manipulated the XML files by using Mark logic XQuery and submitted through SOAP UI to validate the Eligibility.

Part of Open Enrollment Testing since 2013 which includes the functionality of validating BAR, Prepop, SNE BAR, OIV MOEN, 1095A IRS testing and updates to FPL Level.

Responsible for creating test cases based on the Features, User Stories and Acceptance Criteria that were created in JIRA.

Worked on Federal FFM project consists of Medicare, Medicaid, Premium tax credit, immigration step 1 and step 2 process, Inbound and Outbound Account Transfer, batch process which include (Inbound 834, BUU, BUU Journalling, PSC), Periodic Data Matching Issue, PDM Process, SVI, Open Enrollment, 834 Transaction (834 (benefit enrollment), Payment Processing (both Maintenance and MaPS tickets).

Responsible for creating Effectuated 834 EDI X12 transaction files for E2E testing and ran automation scripts for regression testing suits.

Involved in Open Enrollment Testing and grasp the new functionality delivered every year which helps to quality deliver the complex functionality in limited time.

Batch job testing require good knowledge mocking up the files based on the schema, PuTTY commands, WinSCP and Database Mark Logic detail. Well verse with all knowledge.

Good knowledge on UI testing and Twillo tool phone SMS generation.

Participated in IRR Sprint planning and PRR meetings.

Responsible for creating the Requirement Traceability Matrix (RTM) and Test Summary Report (TSR) deck.

As a scrum team member, worked with the Scrum Master and the Product Owner.

Worked on JMeter, Soap UI and Postman services for integrated testing. (Create, Update, Store permission and Submit services)

Handled small modules for a team of five to ten members.

Worked with the external stake holders and client to gather information to resolve the issues.

Worked on API services.

Well versed with Requirement, Test Plan, Test Lab tabs in ALM and Test Rail.

Have the ability to understand the FDD (Functional Design Document). BRD (Business Requirement Document), TDD (Technical Design Document), ICD (Interface Control Document), Workflow diagrams.

Worked on both Agile and waterfall methodologies.

Supporting the client UAT team with their data needs, providing functional clarifications as needed, and technical documentation on system usage.

Conducting the requirement analysis to confirm that the new requirements does not contradict the existing system functionality.

Responsible for developing the daily status reports and weekly accomplishments reports for client meetings.

Worked in Database to get the different queries to validate the application from backend.

Responsible for creating new and updating the existing system technical documentation as needed to help the new and junior members of the team understand the functionality.

Well versed with Defect Lifecycle.

Ability to work on tight schedule and deliver the product on time.

Used Splunk to check the log files.

Worked on Medicaid Rules, MAGI, NonMAGI and quarterly updates.

Worked on different modules for FFM: OE, Maintenance, IRS Reporting, 1095 Form, ESD (Eligibility Support Desktop), Call Center, Issuers, DE (Enhance Direct Enrollment Payment) API service, MCR API service.

Worked on basic UNIX commands.

Environment: Java1.4/1.5, ALM12.21, JIRA, Quality Center, CALT, MarkLogic, SoapUI 4.6.2, PuTTY, WinSCP, XML, Windows7/XP, Microsoft Office 2010, Splunk 6.2.5, AWS Cloud, Ready API, Postman, Confluence, Jmeter, Share Point, API Services, Test Rail v7.0.2.1016, PgAdmin. Java, XML, Json, APIRAY, HTML, Mark logic, Java Script, 834 and 824 EDI Transaction, Agile and Scrum, AWS Cloud environment, Postman API and Rest Assured API, Mark Logic, Splunk Log.

Deloitte, Camp Hill, PA Oct 2012 – Aug 2013

Sr. Quality Analyst

Project: Washington Health Benefits Exchange

Washington Health benefits Exchange Health plan (Health Exchange) is a public-private partnership whose mission is to redefine people’s experience with health care. The Exchange is responsible for Washington Health plan finder-an easily accessible, online marketplace for individuals, families and small businesses to compare and enroll in qualified health insurance plans. This one-stop shop will enable Washington residents to, make apples-to-apples comparison between Exchange Qualified Health Plans (QHP). To implement this reform, Deloitte Consulting will be responsible for implementing a web portal making affordable health insurance available to Washington residents. Determine eligibility for tax credits or less expensive co-pays and deductibles. Receive personal assistance finding, selecting and enrolling in the right health plan to meet their needs.

Roles and Responsibilities:

Involved in Smoke Testing, Regression Testing and AdHoc Testing for each build.

Involved in back end testing using SQL.

Wrote test scripts according to the System Design Documents.

Created defects in Jira tool when issues found.

Created applications and ran the batches to verify the correct status.

Did Functionality testing whether the System Design Documents met with the test scripts.

Played a lead role for the Enrollment module assigned to me.

Worked closely with the Functional and Tech leads to understand the functionality well.

Attended the Client Meetings

Worked on R1/R2 release for Plan Management and on Pediatric Dental Plans

Working on R3/R4 release for Individual Enrollment module

Provide weekly documentation tracking progress

Worked with Development team related to the database related issues.

Validated the data in the database whether the data/status is correctly displayed from the application.

Worked in training team and created data to present before users.

Given training for testing to the newly graduated students.

Tested the Ready for retest defects and executed scripts in INT1, INT2, Training, Devlopment and UAT environments.

Environment: Java 1.4/1.5, JIRA, Oracle SQL Developer 3.1.07, Windows7/XP, Microsoft Office 2010.

Deloitte, Camp Hill, PA July 2011 – Sep 2012

Sr. QA Analyst

Project: New Mexico UI System Modernization Project

UFACTS is a framework designed to support Department of Workforce (DWS) New Mexico to manage unemployment insurance benefits for Employers and Claimants registered in New Mexico. It enables employers to maintain their profile and submit their wages and other financial information. Claimants can submit their claim through the system and get Benefits. System also covers various administrative activities such as Fraud Detection etc...

Roles and Responsibilities:

Wrote test scripts according to the use cases.

Performed Screen testing as per the use case, Workflow documents.

Did Functionality testing whether the use case requirements met with the test scripts.

Played a lead role in the testing team.

Given training for testing to the newly graduated students.

Did Regression Testing after every build and reported the issues to the Business Analyst lead.

Created defects in Clear Quest when the issues found.

Whenever the defects are fixed. Did retested the defects and closed/re-open it.

Verified the use case, workflow, and System Requirement documents in Clear Case.

Communicated Business Analysts whenever had questions on use case.

Communicated with developers whenever issues with the code had.

Ran batches myself in System Test.

Performed Testing in TFP (Training) Environment

Review application and learn Use Cases

Write Test Cases and Scripts for Phase 2 Tax

Screen Test and Script execution for Phase 2 and 3

Provide weekly documentation tracking progress

Environment: .Net, Toad, Rational Clear Quest, Rational Clear Case, Windows7, Microsoft Office 2010.

Deloitte, Camp Hill, PA April 2011 – July 2011

Sr. QA Analyst

Project: Child Care Management Systems for the State of Virginia

Customer Portal is a web based platform developed for the State of Virginia. Customer Portal enables Virginia people to apply for Child Care. This web based application has five modules. Screening modules checks if the individuals applying for the above benefits are eligible or not. Apply for Benefits module enables the individuals to apply for the benefit by proving all the necessary information. Renew My Benefits section enables the individuals to renew their benefit if their benefits have expired. Check My Benefits enables the individuals to check their benefit and Report My Changes enables individuals to report the changes to their application.

The VaCMS (Virginia Child Care Management System) is an automated system for the Child Care Subsidy Program that will allow Virginia to meet federal mandates more efficiently, provide greater accuracy in payments to providers, and improve overall program management.VACMS benefits include: enhanced case management capabilities, automated eligibility determination, integration with Electronic Child Care Point of Sale (ECC POS) swipe card devices, and automated encumbrance calculations.

Roles and Responsibilities:

Wrote Test Cases based on the Business Requirements.

Executed the test scripts as per the expected results. Updated the results on Rational Quality Manager (RQM).

Created defects using Rational Quality Manager (RQM) and attached the failed test cases to the defects.

Performed Regression Testing for each build in QAT Environment (Testing), UAT Environment.

Worked with Development team related to the database related issues.

Validated the data in the database whether the data is correct using Toad.

Tested the Ready for retest defects in UAT and Testing environments.

Environment: Java 1.4/1.5, RQM (Rational Quality Manager), Toad, Microsoft Office 2010, Windows7/Vista /XP.

Deloitte, Camp Hill, PA Aug 2008- June2010

Sr. QA Analyst

Project: iCIS (Integrated Client Information Systems)

iCIS project includes COMPASS, eCIS, LIHEAP and CIS

COMPASS

COMPASS (Commonwealth of Pennsylvania Access to Social Services) is to implement the DPW (Department of Public Welfare) programs in the state of Pennsylvania. Compass lets the people to apply online for social services offered by the Commonwealth of Pennsylvania. The self-screening questionnaire can tell the applicants which social services the members of the household may be eligible to receive. It provides the services like Medicaid, Food Stamps, Low-Income Home Energy Assistance Program, Cash Assistance, School Lunch Program and Long Term Care.

Roles and Responsibilities:

Created Test Plans, Test Cases based on the Business Requirements.

Wrote Scenarios using ATS (Automated Tracking System) tool.

Wrote Negative Scenarios based on the Business Requirements.

Used ATS (Automated Tracking System) tool to Track Bugs.

Actively tested each Migration build validations.

Played a major role by actively participating in scheduled conference calls with different regions to review the testing status and Defect Summit meetings to triage new defects and to follow up on new fixes, patches and builds.

The defects found in the application were sent to the developer through e-mail and after fix the same defects were reassigned to the tester for regression test. Defect Reports were generated weekly.

Tested Mainframe application CIS Client Information Systems.

Tested the Regression Testing in SAT Environment.

Tested Compatibility of Internet Explorer and FireFox web browsers for accessing web-based applications

Tested the applications in Development, Integration and SAT environments.

Performed Usability Testing on Web-based Application.

Worked on Children’s Health Insurance Program (CHIP) Reauthorization Act initiative

Worked on COMPASS Attach Scanned Documents (ASD) initiative

Worked on Client Notice Consolidation (CNC) initiative on Mainframe System

Worked on Imaging initiative

Worked on Automated Renewals Mail In (ARMI)

Worked on Master Client Index (MCI.NET)

Did Security testing in Development, Integration and SAT environments.

Tested the Batch related scenarios.

Performed Mainframe Testing.

Performed Testing in TFP (Training) Environment

Involved in back end testing.

Created Service Requests to ITSS to run the batches in several environments.

Involved in Smoke Testing and AdHoc Testing.

Developed QTP scripts.

Performed Security Testing using Image, Page and Text checkpoints and the environment.

Environment: COM+, .Net, SQL, ATS (Automated Tracking Systems), QTP 9.0, SoapUI Pro 3.0.1, Windows Vista/XP/NT.

Gentiva Health Care Services, Tampa, FL. July 2007 - June2008

QA Analyst

Project: Life Smart Technologies (LST)

Gentiva Health Services, Inc. is the nation's leading provider of comprehensive home healthcare and related services. Gentiva serves patients through more than 500 direct service delivery units within over 350 locations in 36 states, and through Care Centrix®, that manages home healthcare services for major managed care organizations throughout the United States and delivers them in all 50 states and the projects are involved Life Smart Technologies (LST) application, PDA and ADMINOPS. The Application is designed to replace the current Gentiva mainframe system to oracle UNITY system and provide the technology needed to support Gentiva growth. Life Smart which in compasses patient, worker, and administration services. Life Smart is used for scheduling patients and clinicians through a PDA System.

Roles and Responsibilities:

Involved in the setup of the QA lab environment.

Involved in Writing and execution of test plans, test cases based on business requirements of the application.

Created Reports and Graphs in Test Director to keep track of daily Testing Effort.

Conducted Backend Testing by using PL/SQL Statements.

Analyzed the results of manual and automated tests and wrote test cases in XML.

Executed test scripts in VB Script and reported any problems using Test Director.

Performed Security Testing using Image, Page and Text checkpoints and the environment.

Used Test Director to maintain the updated Requirements, Test Cases, and Test Script and to track report and manage defects.

Performed SDLC testing methodologies.

Involved in unit testing, system testing and Back end testing.

Involved in meetings to update the process flow charts.

Performed UAT Testing with business users.

Modified scripts and executed them using QTP as per requirements of testing for different modules.

Involved in monitoring test execution and system resource monitoring of different host machines.

Performed testing in Production Environment.

Executed SQL queries to check the data table updates after test execution.

Created the test data for interpreting positive /Negative results during functional testing.

All the bugs detected were reported using Quality Center. Interacted with the development team to report bugs. Maintained relationships with IT managers, Development, production support and business sponsors for clarifications.

Involved Smoke Testing and AdHoc Testing.

Involved in regression testing after each build release of the application.

Involved in analyzing the reports and documentation of test results.

Support test efforts by ensuring that effective communications are in place with IT Project Management, Application developers, Test Teams and Business teams when required.

Assisted Business users in conducting Usability Testing.

Environment: Quick Test Pro, Quality Center, Bugzilla, Windows Vista/XP/NT, DB2, Sql, Java, J2ee, JSP and WebSphere.

EDUCATION

Masters of Arts - 2004

Osmania University, Hyderabad, India.

BCA (Bachelor of Computer Applications) - 2001

Osmania University, Hyderabad, India.

CERTIFICATIONS

SAFe For Teams - Certified SAFe 5 Practitioner – Oct 3, 2023

Leading SAFe - Certified SAFe 5 Agilist – Oct 10, 2022

AWS Certified Solutions Architect – Associate - Mar 23, 2019.

HONORS AND AWARDS

Received appreciation award from President Obama for Affordable Care Act-FFM Marketplace project – 2015, QSSI.

Received on the SPOT award for Gentiva Health Care Services project – 2008, Gentiva.

Received Exceptional Team award for Gentiva Health Care Services project – 2007, Gentiva.

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