Account Executive Customer Service
Resume:
ALYSSA
SYLVESTER
****************@*****.***
Chicago, IL 60608
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service. PROFESSIONAL SUMMARY
Swoop Business Solutions - Account Executive
09/2022 - 12/2022
PHMG - Media Development Executive
02/2022 - 09/2022
Groundswell Coffee Roasters - Lead Barista
Chicago, IL • 07/2021 - 02/2022
WORK HISTORY
Qualified leads, built relationships and executed sales strategies to drive new business.
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• Executed successful sales strategies to convert leads into customers. Resolved issues promptly to drive satisfaction and enhance customer service.
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• Trained clients on product features and updates to secure buy-in. Met and exceeded service level goals to achieve standards and expectations.
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Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
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Conducted cold- calls to prospect external lead sources and advance sales process.
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Closed new business and streamlined account transition to customer relations department.
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Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
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• Set up and maintained global accounts.
Developed short-term and long-term sales objectives and strategic plans to meet market needs.
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Conducted cold- calls to prospect external lead sources and advance sales process.
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Created strategic and tactical sales initiatives for forward planning to meet key objectives.
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Remained highly composed and calm in very fast-paced, stressful and constantly changing environments.
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Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
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Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat
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SKILLS
• Time Management
• Relationship Building
• Sales Quota Management
• Top-Ranked Sales Executive
Digital Sales Prospecting and
Cold Calling
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• Legal Implications Knowledge
• Implementation
• Credit Card Payment Processing
• Account Management
Verbal and Written
Communication
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• Sales Expertise
• Sales Strategies Implementation
Business Development and
Planning
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• Client Consultations
• Energy Savings
• Goals and Performance
Colorado Tech University
Science of Criminal Justice
Illinois Wesleyan University
BFA Musical: Musical Theater
EDUCATION
Heritage Caviar Bar - Server
03/2021 - 07/2021
Sidebar Grille - Hostess
09/2018 - 09/2019
business.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
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Elevated customer loyalty by using strong communication abilities to resolve customer problems.
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Worked with POS system to place orders, manage bills, and handle complimentary items.
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Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
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Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
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Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
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Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
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Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
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Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
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Cultivated positive guest relations by managing information and orchestrating speedy seating.
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