Customer Service Client Relations

Andre Woodard

• Cell: 214-***-****

• Email: *.*******@*********.***

OBJECTIVE:

Dedicated and results-driven managerial professional with a proven track record of excellence in customer service, decision-making, and analytical acumen. Seeking a challenging position offering stability and opportunities for professional growth. EXPERIENCE:

EdFinancial Services Client Relations CSR

El Paso, TX 2025-Present

• Customer service/Client relations

• Servicing student loans

• Working closely with FSA

• FFELP, Sub/Unsub, IDR, IBR, Parent Plus loans

• Technical assistance

• Onsite/Offsite

Related Experience: Class, Cares, Max telephone system, Client, Adobe, LS Reys, Finance Tasks, NSLDS, Onbase, FSA, ESI, Online Portal, CTTR’s

Capgemini/ISS Building Manager

El Paso, TX 2020-2024

• Managed day-to-day operations of a 30,635 sq ft facility, accommodating up to 550 employees for a leading consulting firm.

• Oversaw critical infrastructure maintenance, including generators, UPS machines, HVAC systems, and ATS, ensuring uninterrupted operational functionality.

• Prepared and maintained comprehensive documentation for various audits (e.g., ISO 14000, 14001, EMS) while ensuring compliance with industry standards.

• Collaborated with vendors, coordinated events, managed asset inventory, and facilitated procurement processes to ensure seamless operations.

• Acted as a liaison between internal stakeholders, landlords, and regulatory bodies, ensuring smooth communication and operational efficiency.

Related Experience: UPS, FedEx, USPS, Zoom, Teams, Skype, CCTV, exacqVision, Galaxy, C-Cure, FML, SML, Apple, Windows, Excel, Word, PPT, NVR, copiers, scanners, asset inventory, audits, troubleshooting, vendor management, building occupancy permits, and maintenance records. Children’s Optical of El Paso Pediatric Lab Manager El Paso, TX 2017-2020

• Managed daily operations of a pediatric optical lab, ensuring efficient order processing, inventory management, and machinery maintenance.

• Utilized Visionweb and VisionEase for ordering and tracking special order jobs and stock lens replenishments.

• Provided exceptional customer service by assisting with inquiries and dispensing glasses, contributing to a positive customer experience.

Related Experience: Visionweb, VisionEase, Hoya, OfficeMate, lab machinery operations, troubleshooting, inventory management.

Direct General Mail Room Supervisor

Irving, TX 2015-2017

• Conducted thorough research on incoming claims, ensuring completeness and accuracy before assignment to adjusters.

• Managed incoming and outgoing mail operations, coordinated vendor visits, and provided bilingual support for Spanish-speaking clients.

• Utilized various shipping platforms and mail meter machines to handle mail and packages efficiently.

Related Experience: UPS Campus Ship, World Ship, FedEx shipping, USPS, Neopost mail meter machine, Imageright, Epic, bilingual support.

Essilor Facilities/Lead Mail Clerk

Dallas, TX 2011-2015

• Managed mail room operations, reducing package loss by 88% through process improvements and SOP implementation.

• Provided exceptional customer service by answering queries, tracking packages, and resolving issues promptly.

• Handled shipping logistics, including coordination with carriers and maintaining accurate records.

Related Experience: Campus Ship, World Ship, Pitney Bowes mail meter machine, USPS, UPS, FedEx, DHL, HAZMAT and forklift certified.

Essilor Credit Analyst Jun 2003 – Aug 2011

• Conducted thorough research and analysis to assess creditworthiness and billing for products.

• Acted as the primary liaison between the firm and client accounts, facilitating effective communication and resolution of issues.

• Provided training and support to clients during challenging situations via email and teleconferences.

• Implemented pricing adjustments to rectify errors resulting from the introduction of new products.

Eyemasters Lab Manager Mar 1997 – Jun 2003

• Oversaw the daily operations of a small laboratory, managing a team of three employees.

• Maintained inventory levels, including procurement of lens stock and supplies, while adhering to budgetary constraints.

• Ensured the functionality and maintenance of laboratory equipment to support operational efficiency.

• Administered payroll and collaborated closely with Human Resources on employee onboarding and offboarding processes.

• Completed various managerial training programs and courses to enhance leadership skills and competencies.

SkIlls:

• Exceptional customer service skills with a focus on satisfaction

• Proficient in Windows, UNIX, Microsoft Office Suite (Excel, Outlook, Word), Mac OS

• Fluent in Spanish (speaking, reading, writing)

• Strong problem-solving and analytical abilities

• Detail-oriented with a commitment to excellence

• Effective team player with the ability to work autonomously REFERENCES:

Available upon request.

Contact this candidate