Human Resources Training Specialist

JAMIE MASTROCOLA

Pewaukee, WI ***** 262-***-**** ********@*****.***

www.linkedin.com/in/jamie-mastrocola-m-ed-b688b09b/ Driven and responsible Human Resources student offering a strong background in coordinating people and projects. Training includes managing people, recruiting, staffing & onboarding, training, and employee development. Proven ability to organize and execute action plans to achieve team goals. Recognized for exceptional dedication, performance, and interpersonal relationships. A forward thinker who is continually selected to be a leader for company initiatives and to support the learning of others. EDUCATION

Waukesha County Technical College Pewaukee, WI

Human Resources Professional Technical Diploma 2024 – Present Anticipated completion: December 2025

Carroll University Waukesha, WI

Curriculum & Instruction Master’s Degree 2017

Elementary Education Bachelor of Science Degree 2006 Key Coursework:

Managing People

Recruitment and Staffing

Employee Training and Development

Human Resource Management (Fall 2025)

Federal Labor Law (Fall 2025)

Compensation and Benefits (Fall 2025)

ACQUIRED SKILLS AND PROJECTS

● Examined elements of talent acquisition, including strategic planning, recruitment, interviewing, and candidate selection from a legal compliance perspective.

● Familiar with methods and procedures for training, coaching, and growing employees.

● How to develop key functions of a supervisor, including planning, organizing, goal setting, leadership, hiring, training, onboarding, counseling, evaluating, and accountability. RELATED EXPERIENCE

Benchmark Inc.Waukesha, WI

Project Coordinator 2024 - 2025

● Managed up to 5 projects at various stages in construction phases.

● Worked with project managers to ensure all projects ran smoothly, on time, and within budget.

● Coordinated project meetings, logistics, and communicated project updates as needed.

● Served as quality control to site consultants, ensuring accuracy in all reports and project specifications.

● Supported special projects to support the executive team.

● Prepared and organized key documents, including reports, invoices, contracts, financial files, and other project-specific items.

Oxygen One, Inc.Waukesha, WI

Patient Care Coordinator and Benefits Specialist 2009 - 2011

● Reviewed and prepared medical documentation, resulting in timely insurance billing.

● Communicated insurance coverage and benefits to respiratory patients.

● Primary point of contact for 200 patients with responsibility for addressing routine and complex inquiries, placing orders, and scheduling deliveries. Kinex Medical Company Waukesha, WI

Benefits & Patient Information Coordinator 2007 - 2009

● Initiated contact with insurance carriers to verify benefits, obtain prior authorizations, and follow up on the scope of coverage.

● Completed data entry of patient information in compliance with HIPAA laws.

● Used an SAP system to respond to patient, distributor, and insurance inquiries.

● Recognized for top performance in the department several times each month. OTHER EXPERIENCE

Carroll University Waukesha, WI

Learning Commons Supervisor 2023 - Present

● Supervise 1-2 Learning Commons student workers on daily tasks and responsibilities.

● Review 400+ employers and jobs pending on the Handshake platform.

● Provide customer support to students in the Learning Commons, including equipment check-out, data collection, and answering questions.

● Promote a positive working environment by maintaining open communications with coworkers.

Kettle Moraine School District Wales, WI

Educator and Instructional Coach 2017 - 2024

● Designed and implemented innovative and engaging learning experiences for in-person and virtual learning.

● Provided in-person and virtual training to staff on curricular implementation.

● Supervised goal setting, action plans, and progress toward learning objectives, and managed performance of 25-30 learners.

● Collaborated and communicated with all stakeholders in the organization.

● Served as a leader on various company committees.

● Encouraged peer relationships through team building.

● Coached and delivered training activities to employees in curricular and academic development.

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