Lead Server Guest Relations

PENELOPE MARMION

Tucson, AZ ***** 520-***-**** *********@*****.***

Dynamic and results-driven Lead Server Trainer at Union Public House, recognized for enhancing staff retention through exceptional leadership and effective communication. Expert in food preparation and sanitation standards, I successfully implemented training programs that improved service quality and guest relations, fostering a positive work environment and boosting team performance.

• Strong multitasking

• Exceptional leadership

• Team motivation

• Food preparation

• Sanitation standards

• Food presentation

• Guest relations

• Task delegation

• Policy enforcement

• Order accuracy

Lead Server Trainer, 09/2021 - Current

Union Public House – Tucson, AZ

• Increased staff retention through effective communication and fostering a positive work environment.

• Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.

• Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.

• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

• Collaborated with management to identify areas of improvement in service standards, implementing necessary changes. Lead Server, 02/2010 - 09/2021

Claim Jumper Restaurant – Tucson, AZ

• Managed high volume dining periods with effective time management and strong multitasking abilities.

• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.

• Cultivated warm relationships with regular customers.

• Oversaw daily operations of service team, delegated tasks, and trained new staff.

• Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.

• Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.

• Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.

• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies. Bachelors: Animal Science, 05/2002

San Diego State University - San Diego, CA

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

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