Program Manager Senior Project

PROGRAM MANAGER & TECHNOLOGY TEAMS LEADER

Global-reaching Program Manager with over 15 years of industry expertise in Waterfall, Agile Transformation. Results oriented and collaborative Director of enterprise-scale change in operations processes, customer facing applications, communication technologies, compliance and regulatory / risk systems, Governance controls and system conversions and migrations. Extensive experience in direct management of system integration projects, gap analysis, stake holder management, project governance and implemented strategic initiatives from business requirements to business case to development and rollout. Cross-functional builder of international and diverse teams in the matrix model. Experienced in vendor management and contract negotiations.

Business Process Transformation Global Scale Strategy International Regulatory Compliance EDI Implementations

PROFESSIONAL EXPERIENCE

ZAMORINS SOLUTIONS INC

Business owner & Program manager July 2024 till Current

Repsonsible for managing and implementing a product “ReportZapp” for Amazon Sallers a powerful analytics tool designed to help Amazon sellers gain deep insights into their business performance. With real-time dashboards, sales trends, inventory tracking, and financial reports, ReportZapp enables sellers to optimize operations, maximize profitability, and stay ahead of the competition.

Key Responsibilities:

Supported final development and pre-launch of ReportZapp for Amazon sellers.

Coordinated onboarding using live Amazon seller data.

Managed integration efforts with Amazon seller agencies.

Developed training and support materials for users.

Collected feedback to refine features pre-launch.

IOWA DEPARTMENT OF EDUCATION

Program/Project Manager (Consultant) July 2023 till June 2024

Responsible for managing and implementing the child nutrition and health program for the Iowa Department of Education. ICAVES is a program that Child Nutrition Program operators will use to determine if participants are eligible for free or reduced-price meals for the students of all schools in Iowa. Eligibility is based on income amount and family size. The program uses USDA income guidelines. Project involved managing stakeholder expectations and priorities, gap analysis, process development by interpreting documents and familiarizing procedures.

Key Responsibilities:

• Proficient in time management and organization, ensuring efficient use of resources.

• Diligently track meetings and ensure timely follow-up on tasks and to-do items.

• Maintain effective communication channels with stakeholders and team members, fostering collaboration and clarity.

NAVY FEDERAL CREDIT UNION

Analytics Program Manager (Consultant) December 2022 till June 2023

Developed and executed a comprehensive strategy roadmap for the business intelligence and data science group for Real Estate Lending (REL). Collaborated with the Gartner group to drive strategic initiatives, provide forward-thinking insights, and guide stakeholders. Successfully led the integration of MISMO, ensuring high data quality for REL's innovation efforts. Created and implemented a strategic plan to establish and enhance Analytics and Business Intelligence teams' initiatives for data migration for data governance. Managed the seamless API integration project with Black Knight to streamline processes and enhance RELS. Led the data collection effort for PGR (Performance and Growth Report) in collaboration with STRATMOR for semi-annual reporting to the Mortgage Business Advisory Board. The role involved demonstrating the ability to prioritize and manage multiple project activities simultaneously meeting established guidelines.

Key Responsibilities:

• Develop and oversee strategic roadmaps for both quarterly and annual objectives.

• Spearhead data management and migration efforts to uphold data governance standards.

• Collect relevant data to generate Performance and Growth reports for the Mortgage Advisory Board.

• Effectively prioritize and manage numerous project activities concurrently.

• Craft compelling presentations in Powerpoint & Canva for delivery during meetings.

BROADRIDGE FINANCIALS September 2021 till September 2022

Portfolio Management consultant – Director (Consultant)

Managed complex implementation Sentry projects for high profile client-facing projects for BAMS portfolio with budgets from 500K to 4M and cross-functional, global teams of 10 to 20. Adopted hybrid approach of waterfall and agile methodology for implementations. Facilitated governance calls with clients, Managed project governance, budget, and stakeholder expectations, developed detailed program/project plans including resources, scope, schedule, cost, assumptions, and dependencies, tracked performance metrics and issues using JIRAs, and identified and management of project risks. Managing custom quotes for BAMS using Salesforce. Conducted JAD sessions for requirements gathering and triage workshops with clients for UAT. Managed Bloomberg and S&P Global data integrations for Sentry implementations. The project role involved working with business users to gather and document businesss requirements, initiating, planning and managing multiple major impact projects, strong process development and interpret, document and familiarize procedures.

Key Responsibilities:

Manage global data integrations

Manage scrum teams for agile and hybrid project implemenations

Facilitating calls and managing governance calls

Create Program and project plans

Manage custom quotes in Salesforce

WELLS FARGO October 2006 to June 2021

Program Portfolio Manager (AVP) February 2011 to June 2021

Responsible for projects annually with budgets of $500K to $10M and cross-functional, global teams of 20-30, for Enterprise Project Management Office (EPMO).

Managed high-performing teams in complex program execution for global and line of business projects using project and program management standards. Established project governance, developed detailed program/project plans including resources, scope, schedule, cost, assumptions and dependencies. Facilitated identification of risks and mitigation plans, ensured risks and issues are tracked and managed effectively. Efficiently developed and managed change management. Developed communication management plan Proven track record of implementing projects using Waterfall and Agile methods; stakeholder management; budget management, risk management and operations. Managing stake holder expectations and priorities, efficiently to multi task and manage multiple tasks with changing priorities, gap analysis, adhering project governance structure with specific methodology, required templates and reporting, scope creep situations, team building efforts, creating and presenting effective and efficient presenatations.

Key Responsibilities:

Oversee diverse project types, including Agile, hybrid, and waterfall methodologies, spanning global initiatives and line of business projects.

Responsibilities include effectively managing risks, issues, change requests, and project budgets

Ensuring alignment with stakeholder expectations

Serve as trusted advisor

Maintain high standards of data quality and data governance for projects

Conduct thorough gap analysis

Facilitate JAD sessions for comprehensive business requirements gathering

Ensure robust project governance

Collaborate with the enterprise PMO office

Adeptly handle vendor management

Oversee and guide Scrum Masters in Agile project environments

ESPM - ITM Application Data Sourcing:

Led technology team of 30 in the US and India and budget of $10M on multi-year project. Aggregated 1 TB data from 37 source applications to single Data Lake customizable solution to optimize data management and increase the scalability of application, saving $50M in the first 3 years. Implemented with Agile methodology. Facilitated and organized Scrum Ceremonies; cleared impediments and tracked performance metrics in Jira, maintained backlog and scrum (task) board, managed change requests using Salesforce.

Global Enterprise Resiliency & Business Continuity Model:

Company-wide risk management effort following a system-wide 48-hour ATM failure due to server issues at the data center in Shoreview and a government SEC SR 20-7 mandated inquiry led to financial and reputational loss. Led a 30-member team and $10 M initiative over 2 years 6 Months in root cause analysis to identify gaps and build a new business continuity plan (BCP) and disaster recovery procedure.

Leveraged hybrid approach of waterfall and agile methodology to implement both physical hardware and software architecture on the wire framework using ServiceNow process automation. Launched Alphabet platform, streamlined 330 processes for 13,000 ATMs, and rolled out single BCP to 13,000 Employees in 40 countries. Avoided $2M in federal penalties and lauded by SEC audit as an industry model.

Regulatory Reporting / Disclosures, Financial Accounting Standards Board (FASB):

Led 2-year project with 25-member team and $10M budget to accurately report on $1 Billion In company-owned US properties. Created and improved data quality and developed capability and processes in SAP. Developed CORE functionality to support Corporate Properties Group managing real estate leases and meet new leasing standards ASC 842 and IFRS 16 by the FASB and International Accounting Standards Board (IASB). Brought project in-house from requirements gathering phase and combined business needs and technology through problem definition, planning, execution, monitoring and control, to closing phases using waterfall methodology. Managed data migration for Dashboard, governance, project risk, change requests, forecasting, budgets, timelines, and resources. Successfully met federal deadline and avoided $1M in fines.

F4RM Sunset to PEGA Cyber Security Migration:

Directed international team of 40 and budget of $2M in 6-months migration project. Moved Security Network Group Access (SNG), Statement Communication (SC), and applications from the F4RM system to the PEGA system with scope, in Phase 1 and sunset F4RM system Phase 2 leveraging waterfall methodology. Performed project forecasts, managed risks, resources, and change requests. Expected savings of $500K annually.

Business Systems Consultant & Team Lead October 2006 to January 2011

Analyzed solutions to complex business rules for Sales Support Engine platform. Administered Information security plan, Business Continuity Plan (BCP), Service Level Agreement (SLA) and change requests (CR). Mentor and team leader of 10.

Led $1M effort to collaborate and communicate credit bureau data at an enterprise level

Created new score card strategies for Equipment Finance by working with the Risk management team on compliance controls, risk management and loss prevention strategies with budget $500K.

Collaborated to design and execute SEARCH migration project with budget $500K using ETL

Develop ten of business roles for financial products based on market research, leading to 25% market share increase

Principle Financial Group October 2003 to December 2005

Project Manager

Managed Business intelligence projects with 500 K to $1 M projects by gathering information from Lexus Nexus for strategic planning for Health and life insurance.

Key Responsibilities:

Conduct JAD sessions with project team to gather requirements based on market research, to migrate to new business intelligence tool

Create and manage project plan to implement project manage risk and change management.

TECHNICAL SKILLS & KNOWLEDGE

Operating Systems: Unix, Windows 10, Mainframe, AS/400

Languages: SQL, HTML, XML, COBOL, RPG, Visual Basic, Java (OOP)

Project Management: Agile, Scrum, Waterfall

Software: Clarity, Enterprise Project Management Tool, Plan View, MS Office, Visio, Sales force, SAP, EDI,SharePoint

RDBMS: Oracle, SQL, SQL Server, MySQL

Web Technologies: SOAP UI, HTML, ASP, JavaScript, IOS, Android, Customer Relationship Management (CRM), DevOps

Methodologies: Software Development Life Cycle (SDLC), Waterfall, Agile, Hybrid

Toolset: JIRA, HP ALM, SOAP UI, Amazon AWS, Cognos, Clearquest, MS 365, MS Project, MS Office, Salesforce, Power BI, Asana, Azure Devops, Canva, Google Suite

Data Analytics: Informatica, SAS, Workbench, ServiceNow, Data Lake

Agile Metrics: Velocity, Predictability, Sprint burn-downs

Software development experience: Java (OOP), Visual Basic, dBase, Cobol, RPG

COMMUNITY INVOLVEMENT

Former Chair, Asian Connection Iowa Team Member Network at Wells Fargo

Diversity Champion Recipient, award by Wells Fargo Diversity and Inclusion Council

EDUCATION & CERTIFICATIONS

Master of Business Administration (MBA) in Finance, University of Wisconsin; White Water, WI. .

Bachelor of Science in Electrical and Electronics Engineering, University of Calicut, India.

Project Management Professional (PMP)

Scaled Agile SAFe Scrum Master Certification (SSM)

Electronic Data Interchange Specialist (EDI)

Goldmansachs 10K Business Alumni

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