Vendor Management Advisor
Resume:
Cincinnati, OH *****
www.linkedin.com/in/sue-berding-4a8609356 ***.*******@*******.***
Susan M. Berding
***.*******@*******.***
Vendor Management Administrator
Webex and Teams Support
Dedicated and detail-oriented professional with experience managing Webex administration and technical support. Skilled in processing ticket requests, coordinating troubleshooting sessions via Teams, and collaborating with colleagues to resolve technical issues efficiently. Proficient in running monthly reports to verify compliance and ensure proper license management. Recognized for providing clear guidance, sharing knowledge base resources, and fostering strong relationships with business partners through a helpful approach and a great sense of humor.
Core Competencies
Accounts Payables; Calendaring; Workday - reconciling timesheets and tickets; Training coordination and requirements gathering; Data Center Access - review and approve tickets
ELEVANCE HEALTH (formerly Anthem/WellPoint), Cincinnati, OH Director Support
03/2017 - 02/2025
•Assisted colleagues in creating / approving new contingent worker positions in Workday, ensuring seamless onboarding and access provisioning. Once approved, confirmed secure credentials were distributed to vendor contacts.
•Managed IT access requests by submitting and tracking tickets in IT Service Connect. Monitored contingent worker contract end dates, verifying extensions or terminations to maintain accurate workforce records.
•Formed a strong partnership with vendor clients; created new blanket P.O.s, added additional funds as needed, and researched unpaid vendor invoices in ARIBA, ensuring end of month accounting were in check.
•Searched for payment data on older invoices in accounts payable database. Professional Experience
ELEVANCE HEALTH (formerly Anthem/WellPoint), Cincinnati, OH Vendor Management Administrator
01/2023 - 02/2025
Calendaring
Scheduling on-site meetings, reserving conference rooms, sending out Webex details with meeting link and all presentation documents.
Expenses
Review direct report expenses for accuracy ensuring all receipts were accounted for. The final step was emailing Chris for him to approve.
Workday
Monitored contractors who had upcoming end dates, reaching out to all managers verifying who should be extended or terminated
Compiled pertinent information to onboard new contractors: Name, location [what building they are closest to and if they require on site building access], cell number, forwarding email address, and contact name to receive the encrypted email with US Domain ID and temporary password. ELEVANCE HEALTH (formerly Anthem/WellPoint), Cincinnati, OH 06/2014 – 03/2017 Project Coordinator Mentor
•Served as a proxy to the IPO Project Manager, expanding expertise while eliminating the need for an additional role. Contributed to system upgrades and legacy software refreshes, enhancing operational efficiency and modernization.
•Led weekly project reviews, ensuring accurate reporting and seamless execution. Developed a master project deck and implemented an organized archival system in SharePoint, improving workflow efficiency and issue resolution.
ELEVANCE HEALTH (formerly Anthem/WellPoint), Cincinnati, OH Administrator – MPLS 2013 Project
04/2013 – 06/2014
•Managed a master tracking sheet to consolidate and organize data received from all contacts, ensuring accuracy and completeness.
•Reviewed responses, identified gaps, and followed up for additional information, streamlining communication and reducing delays.
•Provided weekly updates and flagged concerns during team calls, enabling informed decision-making and proactive issue resolution.
•Relieved the Project Manager of email monitoring by tracking multiple updates, reviewing content, and handling follow-ups, improving efficiency and workflow. ELEVANCE HEALTH (formerly Anthem/WellPoint), Cincinnati, OH Webex Support / Adobe Connect
08/2009 – 06/2014
*Managed Webex requests individually, ensuring proper license allocation and tracking by managers to optimize usage and control costs.
•Consolidated licensing requests into a single annual master purchase order, streamlining budget alignment and financial planning.
•Managed all non-L&D license requests, ensuring efficient allocation and tracking.
•Provided online support to users facing login issues, resolving access concerns promptly.
•Conducted quarterly audits, organizing data for managerial review and approval. Conducted quarterly audits, organizing data for managerial review and approval.
•Tracked license transfers authorized by managers, maintaining accurate records.
•Compiled an annual master report sorted by manager, facilitating informed renewal decisions.
•Provided managers with total cost breakdowns per cost center, improving budget transparency.
•Consolidated data into a master spreadsheet for finance, streamlining the submission of a single purchase order.
Technical Skills
Windows 95; Windows 3.1; Microsoft Word; Microsoft Excel; Microsoft Access; Microsoft Project; Microsoft PowerPoint; Microsoft Adobe Professional
Education and Certificates
- Business Analysis Certification Program
- ITIL IT Service Management
- Access 97 Forms and Reports
- Project 98 Introduction
- Information Mapping Seminar
- Business Writing for Results (Fred Pryor Seminar)
- Administrative Secretarial Certificate
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