Business Process Project Delivery

Lenier Johnson, Jr.

Author of Shift Happens: How to Lead with Purpose and Discipline Every Day

LinkedIn: linkedin.com/in/lenierjohnson

Email: *************@******.*** Phone: 203-***-**** Location: Alexandria, VA

www.karassinnovations.com

EXECUTIVE SUMMARY

Implementation leader, transformation consultant, and published author with 20+ years in manufacturing, fintech, and operations excellence. Deeply experienced in client onboarding, system implementation, project delivery, and continuous improvement across SaaS, HR tech, and enterprise environments. Expert in Management Operating Systems (MOS), Lean Six Sigma, and cross-functional enablement. Adept at translating client needs into precise, scalable technical and workflow solutions. Author of Shift Happens, a playbook on purposeful systems design and leadership discipline.

CORE COMPETENCIES

SaaS Platform Onboarding & Implementation

Project Delivery Stakeholder Engagement

Client Success Enablement Executive Training

Business Process Optimization MOS Deployment

ATS / HRIS Integration Data Migration & QA

Lean Six Sigma Black Belt Root Cause Analysis

SQL & API Integration Familiarity

Playbook Development & Systems Scaling

Agile Workflow Design CX Optimization

Cross-Functional Leadership Change Management

RECENT EXPERIENCE

Karass Innovations Group, LLC

Founder & Principal Consultant Author & Implementation Strategist

2017 – Present

Led 1–3 month SaaS implementation and onboarding projects for high-growth companies in manufacturing and financial services. Developed white-glove onboarding frameworks tailored to each client's goals.

Designed and launched Management Operating Systems (MOS) that streamlined decision cadence, automated KPIs, and integrated data across departments.

Conducted virtual and onsite client training sessions, implemented change management plans, and created SOP libraries.

Authored Shift Happens, a strategy manual guiding organizations to instill purpose and discipline in daily work systems.

Tools implemented included CMMS platforms, ERP modules, and workflow digitization via Notion, Smartsheet, and SharePoint.

TEKsystems / Fifth Third Bank

Senior Business Process Consultant Commercial Treasury Ops

2021 – 2022

Delivered complex onboarding solutions for commercial clients transitioning to new fintech platforms. Designed process maps, user training programs, and implementation benchmarks.

Built SQL-informed dashboards and leveraged root cause data to optimize platform adoption and reduce client churn.

Facilitated 5 project sprints resulting in $2.8M in cost savings and $3.5M in new revenue.

DeWolff Boberg & Associates

Sr. Consultant – Operational Excellence & Coaching

2018 – 2021

Rolled out leadership routines and digital enablement systems across 15+ manufacturing clients.

Developed team leader playbooks, onboarding flows, and training modules that supported platform transitions and new process design.

Coached client leaders on managing change and owning technical rollouts.

SELECT IMPLEMENTATION PROJECTS

Implemented cross-functional launch workflows across 12-site national client using Lean + Agile systems.

Designed white-labeled onboarding templates for SaaS clients using Trello, Airtable, and Notion.

Led ATS selection and rollout for mid-market client, integrating Greenhouse with custom internal CRM and email triggers.

Standardized launch SOPs, feedback loops, and performance dashboards across onboarding lifecycle.

EDUCATION & CERTIFICATIONS

Doctoral Candidate (ABD) – Engineering Management, Walden University

MBA – Production & Operations, Southern Illinois University

BS – Engineering, University of Missouri-Rolla

Lean Six Sigma Black Belt (LSSBB)

Certified Agile & Project Management Coach

TECH STACK & TOOLS

Smartsheet Notion Airtable SharePoint Greenhouse Lever Workday SQL Power BI Asana Zapier Slack Docusign Trello Minitab Tableau APIs (reading & configuring)

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