Office Assistant Patient Care

Stephanie L. Lowe

**** ******* **** **. ***** Creek, VA 23035

(757) 344 - 3976 *************@**********.***

SUMMARY

Stephanie Lowe is a dedicated non-clinical healthcare professional who has built her career around ensuring patient satisfaction and excelling in healthcare office administration. She is a proactive self-starter with strong discipline and attention to detail, driven by genuine compassion for her patients and a desire to support the mission of the organization she serves. Stephanie takes great care in her work, remaining focused, thorough, and accurate. She is goal-oriented and meticulous in her approach, always striving to achieve outstanding results.

EXPERIENCE

Riverside Cardiology Specialists Gloucester, VA

Office Associate 2021 - Present

Support Cardiology, Vascular, and Pulmonary practices, focusing on 7 Cardiology providers out of 10 at all three practices.

Manage an average of 37 patients daily while efficiently handling scheduling and administrative tasks.

Schedule patients by matching them with appropriate doctors and coordinating with staff.

Document patient data thoroughly, including verifying personal information, insurance, and HIPAA compliance.

Coordinate annual follow-ups for cardiac patients in Gloucester, ensuring timely testing and appointments.

Provided emergency response during a vehicle incident, managed patient care, and set up a temporary office.

Collaborate internally with associates, nurses, and doctors; work externally with pharmacies for prescriptions and authorizations.

Knowledgeable about military, commercial, and Medicare insurance, verify insurance through EPIC.

Assist the billing office by communicating patient balances.

Prioritize communication via in-person interactions, phone calls, MyChart portal, and emails.

Manage a multi-line phone system, handling up to 50 calls daily and relaying messages as needed.

Maintain lobby cleanliness and organization for a professional and welcoming environment.

Work with pharmaceutical and home care agencies to gather information for providers.

Goin’ Postal Hampton, VA

Sales Representative & Office Assistant 2013 - 2014

Ensure customer satisfaction with products and services.

Handle multiple tasks, especially during the holiday season.

Receive packages from FedEx, UPS, and USPS.

Prepare packages by weighing, labeling accurately, and ensuring they meet shipping restrictions and are protected from damage.

Manage UHAUL leasing and rentals.

Bookkeeping to include sales accounts, receipts and taxes are accurate.

Maintain PO Boxes and ensure rent fees are received in a timely manner

Self-starter in an environment that was largely working alone

Sentara Urgent Care Newport News, VA

Front Desk Associate 2007 - 2009

Primary responsibilities include managing phone calls, coordinating appointments, and providing helpful answers to patient inquiries

Intake patients professionally and efficiently moving them to the next stage of care.

Collected demographic information and insurance paperwork, provided charts to nurses, and communicated with nursing staff.

Maintained a clean and organized lobby, ensuring readiness for new patients at the start and end of each shift.

Led a 2-month project to transition from paper to digital filing, involving scanning and organizing several thousand patient charts to support new software implementation.

Collaborated with a team of healthcare professionals, encompassing both clinical and non-clinical roles.

Thomas Roofing Yorktown, VA

Office Assistant 2005 - 2007

Delivered high-quality customer service to residential and commercial clients while collaborating closely with the owners.

Scheduled appointments for outgoing work and in-office tasks and maintained the staff schedule for 20 employees.

Managed the roofing calendar, including new construction, existing clients, and emergency jobs, with timelines ranging from urgent single-day tasks to six-month-long commercial projects, all while accounting for weather, staffing, and material availability constraints.

Initiated a complete reorganization of the filing system, managing individual scheduling, payroll, and scheduling for commercial buildings.

Utilized Peachtree Accounting for payroll management, tracking employee hours accurately.

Completed warranty paperwork for incoming Owens Corning and Timberlake products

AWARDS & EDUCATION

Riverside

Champions of Caring Award 2023

Kaplan University, Florida

Associates of Medical Transcription 2013

GPA 3.8- Magna Cum Laude

Kaplan University President’s Award

Kaplan University Dean’s List

Kaplan University Honor Society

SOFTWARE

Microsoft Suites Word, PowerPoint, and Excel

Peachtree Accounting for Payroll

Outlook

Epic Scheduling Software

DOS Response

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