Accounts Payable Front Office

Heather L. Titman

Morrow, GA 678-***-**** *************@*****.***

Objective Seeking a position that leverages expertise in bookkeeping, accounts payable, and office management to enhance organizational efficiency and accountability. Skilled in developing and implementing security policies, procedures, and programs to ensure compliance with Federal Title I regulations. Summary Results-driven professional with 22 years of comprehensive experience in office management, specializing in accounts payable/receivable, federal budget administration, and advanced bookkeeping within educational settings at both school and district levels. Demonstrates exceptional strategic planning and problem-solving capabilities, with a proven ability to adapt to evolving challenges, maintain independent productivity, and consistently surpass organizational expectations. Proficient in developing and executing compliance processes and procedures, with a strong track record of managing multiple priorities and delivering high-quality outcomes under stringent deadlines. Experience Bookkeeper/Front Office Assistant @ GNETS JB Henderson Center — Henry County Schools, McDonough GA – July 2022 – present

• Facilitated Professional Development: Regularly attend and actively participate in district-mandated meetings, training, and workshops to remain updated on policies, procedures, and best practices across various roles, including School Bookkeeper, Front Office Safety & Security, Data Clerk, Registrar, Attendance Secretary, and Clinic Aide. Leveraged this knowledge to enhance workflows and guide team members.

• Compliance Oversight and Process Development: Designed and implemented procedures to ensure strict adherence to district policies for monitoring student enrollment, withdrawals, staff and student attendance, and daily verification processes. Established safety and security protocols to maintain alignment with district compliance standards.

• Customer Service Leadership: Delivered exceptional, professional customer service daily, acting as the primary point of contact for staff, students, parents, and external visitors. Established and upheld best practices to ensure positive interactions and resolution of inquiries or issues.

• Front Office Operations Management: Supervised and coordinated front office activities, including managing phone systems, directing calls, and greeting and routing visitors. Maintained compliance with district safety and security policies, ensuring a welcoming yet secure environment.

• Asset and Inventory Control: Developed and enforced systems for managing building assets and inventory, including tracking and distributing building keys, door access cards, technology devices, two-way radios, and other essential resources. Regularly conducted audits to ensure accountability and accuracy.

• Advanced Clerical Support: Directed and executed high-level clerical tasks, including preparing correspondence, processing applications, organizing schedules, and managing digital and physical filing systems. Oversaw the preparation of reports and documentation to meet administrative needs.

• Supply Chain Management: Oversaw procurement and inventory control of consumable building supplies, ensuring efficient distribution to classrooms and maintaining optimal stock levels to support school operations.

• Financial Record-Keeping: Managed school financial records by applying advanced bookkeeping principles, ensuring accurate tracking and reconciliation of accounts payable and receivable. Oversaw specialized financial clerical duties to maintain fiscal integrity.

• Data Management and Reporting: Led data entry and verification processes for state and local reporting requirements. Ensured accuracy, completeness, and compliance with reporting standards to support informed decision-making at the administrative level.

• Data Analysis and Historical Record Maintenance: Established and maintained comprehensive records and historical data files for students and school operations. Used this data to monitor performance trends and provide actionable insights to school leadership.

• Confidentiality and Professional Integrity: Enforced strict confidentiality protocols for sensitive student and staff information, ensuring compliance with legal and ethical standards. Maintained professionalism in all communications and practices.

• Enrollment and Records Administration: Supervised processes for enrolling and withdrawing students, ensuring timely and accurate record management in line with district requirements. Maintained comprehensive student records and facilitated easy access for authorized personnel.

• Health Services Coordination: Provided oversight and support for school clinic operations under the principal's supervision. Collaborated with the Cluster Nurse/Lead Nurse to administer health services, document medication administration, and ensure compliance with district health policies and physician directives.

• Emergency Response and Student Support: Responded promptly to student needs, addressing health, safety, and welfare concerns. Worked collaboratively with school staff to foster a safe and supportive environment for all students.

• Correspondence and Communication: Prepared, managed, and maintained professional correspondence, ensuring clarity, consistency, and accuracy in all internal and external communications. Title I Budget Facilitator — Henry County Schools, McDonough GA - August 2021 to April 2022

• Budget Oversight and Compliance: Supervised monitoring of Title I expenditures, ensuring all transactions align with budget allocations, regulatory requirements, and established financial policies. Conducted detailed reviews of account information to guarantee accuracy and availability of funds, supporting effective program management and compliance.

• Financial Reporting and Analysis: Prepared comprehensive financial reports for the Federal Programs Director, including budget updates, operating recommendations, and policy-related financial insights. Ensured reports were accurate, timely, and actionable to support strategic decision-making.

• Technical Advisory Support: Provided expert guidance and technical advice to Title I school administrators, addressing financial management concerns, regulatory compliance, and operational processes related to Title I funding and expenditures.

• Account Reconciliation: Directed the reconciliation of fiscal information and account balances for Title I programs to ensure data accuracy, resolve discrepancies, and uphold accounting standards. Maintained detailed records to support audits and financial reviews.

• Monthly Expenditure Updates: Compiled and delivered detailed monthly expenditure updates for the Federal Programs Director and Title I school administrators, ensuring clarity and transparency in financial tracking and decision-making processes.

• Periodic Certification Preparation: Oversaw the preparation and submission of Periodic Certifications biannually, ensuring all documentation complied with regulatory requirements and audit standards.

• Consolidated Application Management: Exported and reviewed budget reports in the Consolidated Application system to verify data accuracy. Collaborated with the Federal Programs Director to address and resolve any issues within the application, maintaining compliance with program guidelines.

• Liaison to Human Resources: Acted as the primary liaison to the Human Resources department, managing Title I personnel updates, salary changes, and budgeting for staff salaries and benefits. Maintained an up-to-date database of Title I personnel to streamline amendment requests and staff approvals.

• Payroll Coordination: Partnered with the payroll department to manage Title I staff distribution codes and personnel changes. Conducted monthly reviews to ensure payroll accuracy and compliance with funding guidelines.

• CPI Reporting Collaboration: Collaborated with the HR department, finance team, IDEA staff, and Georgia Department of Education (GaDOE) to oversee CPI reporting. Provided staff data for inclusion in the CPI report, verified its accuracy, and resolved any comparability issues that arose during the reporting process.

• Inventory Management and Audits: Led the preparation and execution of the annual physical inventory check for all Title I-funded items. Maintained accurate and detailed records to ensure accountability and compliance with federal inventory regulations.

Administrative Assistant to the Chief Officer of Family & Student Services

— Henry County Schools, McDonough GA - August 2016 to August 2021

• Executive Scheduling and Calendar Management: Oversaw the supervisor’s daily schedule, coordinating appointments, meetings, and deadlines to ensure optimal time management and workflow efficiency. Anticipated scheduling conflicts and adjusted plans as necessary.

• Meeting and Event Coordination: Organized and prepared for meetings and special events, including monthly Board of Education meetings. Managed logistics, created agendas, and ensured all necessary materials were available to support seamless execution. Represented the department in meetings as needed to provide updates and gather information.

• Budget Oversight and Support: Assisted in developing and maintaining departmental budgets, including Federal IDEA and Title I budgets. Monitored expenditures, tracked budget allocations, and provided detailed financial reports to ensure compliance with federal and local regulations.

• Confidential Document Management: Processed sensitive correspondence and other confidential matters with discretion, ensuring compliance with organizational policies and maintaining trustworthiness.

• Data Research and Reporting: Independently prepared reports and materials by researching, organizing, and synthesizing relevant data from internal records and external sources. Provided accurate, actionable insights to support the supervisor’s decision-making process.

• Public Relations and Issue Resolution: Served as the first point of contact for public inquiries and concerns, offering prompt and professional responses. Routed complex issues to appropriate staff and followed up to ensure resolution.

• Special Project Leadership: Assisted with or independently managed special projects as assigned by the supervisor. Applied strategic planning and organizational skills to deliver projects on time and within scope.

• Report and Documentation Management: Reviewed, prepared, and submitted various departmental reports, ensuring accuracy and compliance with organizational standards. Maintained detailed records for easy access and audit readiness.

• Clerical Staff Supervision: Led and supported assigned clerical staff, providing guidance, task delegation, and performance oversight. Fostered a collaborative and productive work environment while ensuring high standards of quality and efficiency.

• Procurement and Payment Processing: Reviewed and approved pay requests, requisitions for purchase orders, and payment documentation. Ensured all transactions complied with established financial policies and procedures.

• Payroll and Leave Administration: Maintained accurate payroll and leave records for the department, ensuring timely processing and compliance with organizational policies. Provided reports and updates as needed.

Title I Parent Liaison, Atlanta Public Schools

Atlanta, Georgia — August 2015 to July 2016

• Parent Engagement and Program Support: Actively assisted parents in understanding the components and benefits of Title I Part A programs, ensuring clarity and access to resources that support student success. Delivered guidance to empower parents to effectively engage with the program.

• Parent Resource Center Management: Developed and maintained a comprehensive Parent Resource Center, curating relevant materials and resources to address parents’ needs and support their role in enhancing their children’s academic achievement. Regularly updated resources to reflect evolving educational standards and best practices.

• Policy Evaluation and Improvement: Led the coordination and execution of an annual evaluation of the parental involvement policy and compact in collaboration with parents. Analyzed effectiveness in improving academic quality and identified barriers to participation, implementing actionable improvements to foster greater engagement.

• Parent Workshop Coordination: Designed and facilitated academic- based learning opportunities and workshops for parents, offering sessions at flexible times to accommodate varying schedules. Equipped parents with the skills and knowledge to effectively support their children’s learning at home.

• Academic Standards and Assessment Education: Supported parents in understanding state academic content standards, state and local assessments, and how these relate to their children’s academic progress. Delivered personalized guidance to ensure parents were informed and empowered.

• Parent Communication and Responsiveness: Proactively initiated and promptly responded to parent inquiries via phone, email, and written correspondence regarding Title I Parent Involvement and Family Engagement programs. Maintained a 24-hour response standard to uphold strong communication practices.

• Program Documentation and Compliance: Maintained a detailed Title I Parental Involvement notebook, ensuring accurate and up-to-date records of parent notices, meeting artifacts, school-level and district-level policies, and other documents that demonstrate compliance and support program facilitation.

• Professional Development for Staff: Organized and facilitated training sessions for school staff and administrators during faculty meetings. Shared updates on Title I parental involvement policies, best practices, and strategies to foster family engagement, enhancing the school community's overall effectiveness.

Administrative Assistant, Clayton County Public Schools Department of Exceptional Students, Extended School Year Program Jonesboro, Georgia - July 2008 to July 2016

● Program Supervision and Management: Collaborated closely with the Autism and Students with Disabilities Program Director to oversee and supervise all aspects of the Summer Program, ensuring the safety, engagement, and academic progress of enrolled students during the months of June and July. Provided on-site leadership to address student needs and program objectives.

● Payroll and Attendance Oversight: Managed accurate and detailed employee payroll records and student attendance logs, ensuring compliance with organizational policies and timely submission of data. Conduct regular audits to maintain precision and accountability.

● Front Office Administration: Directed the daily operations of the program’s front office, serving as the primary point of contact for parents. Delivered professional and empathetic customer service, efficiently resolving issues or complaints and ensuring a welcoming environment.

● Transportation Coordination: Acted as the liaison between the program and the transportation department, ensuring that bus schedules and routes were accurate and effectively communicated to parents. Addressed and resolved any transportation-related concerns promptly.

● Budget Development and Management: Assisted in creating and maintaining the program’s summer budget. Tracked expenditures and monitored budget allocations to ensure financial efficiency and adherence to program goals. Provided regular financial updates to the Program Director.

Bookkeeper/Secretary II - Clayton County Public Schools Jonesboro, Georgia - July 2002 to July 2015

● Front Desk Management and Visitor Coordination: Oversaw the daily operations of the reception area, ensuring a clean, organized, and professional environment. Screened and welcomed visitors, directing them efficiently to the appropriate departments while upholding security protocols and maintaining a positive first impression of the organization.

● Budget Oversight and Financial Administration: Maintained and monitored all school budgets, including Title I funds, ensuring compliance with financial regulations and maximizing resource utilization. Regularly reviewed financial data to track expenditures and ensure adherence to budgetary constraints.

● Procurement and Resource Distribution: Managed the ordering and distribution of office supplies, adhering to strict budgetary guidelines. Negotiated with vendors to secure cost-effective solutions and ensured that all resources were readily available to support staff needs.

● Communication and Information Management: Handled high-volume phone calls with professionalism, quickly redirecting inquiries to the appropriate personnel. Maintained clear and effective communication across departments to ensure seamless information flow and problem resolution.

Education Union Springs Central High School

High School Diploma, 1995

Skills ● Proficiency in Advanced Information Systems: Infinite Campus, AS400

● Exceptional Customer Service and Conflict Resolution

● Strategic Problem-Solving and Decision-Making

● Compliance Management and Oversight

● High-Level Typing and Documentation Skills

● Leadership and Team Development

● Financial Oversight and Data Management

References Available upon request.

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