Administrative Specialist II
Resume:
Office Administration &
Management
Strategic Planning & Support
Cross-Functional Coordination
Process Improvements
Quality Assurance
Employee Management
Staff Development & Training
Medical Terminology
Patient Data Coding
HIPAA Compliance
Policies & Procedures Manuals
Team Leadership & Supervision
Expertise Professional Experience
**************@*****.***
Waldorf, MD 20601
Lashawn Eubanks-Brown
A DMINISTRATIVE S P E C I A L I S T
Charles County Department of Health White Plains, MD ADMINISTRATIVE SPECIALIST 2021 – PRESENT
Directly support the Director of the Medical Assistance Transportation Program successful coordination and management of medical transportation for Medicaid within the Non-Emergency Medicaid Transportation (NEMT) program with the recipients. Schedule all medical transportation and follow-ups for over 5000+ clients.
Schedule between 25-75 trips daily via phone, in-person and electronically; screen callers and gather documentation to determine eligibility ensuring accuracy of all information per the program protocol requirements. Reduced wait time by 50%.
Review and verify information received from external agencies and providers in order to ensure proper transportation is being provided.
Maintain travel authorization forms, files and travel documentation.
Proactively assist management in the coordination of workflow as well as conducting thorough audits of patient documentation.
Perform daily administrative and clerical duties including: email and fax correspondence, filing, tracking and maintaining log books and
Collaborate with clients, health care providers, insurance companies and external agencies to provide support for decisions, appeals, inquiries and audits.
Strategize with NEMT program personnel to ensure that all trips and relevant paperwork are completed according to program procedures with a high level of customer service.
Successfully address daily scheduling conflicts, questions and special requests. George Washington Medical Faculty Associates 2013 – 2021 Washington, DC MEDICAL ADMINISTRATIVE ASSISTANT 2015 – 2021
Progressed through prior position as a Patient Services Specialist transferring to the Dermatology Department as an Administrative Assistant.
Efficiently handled administrative office duties such as overseeing the reception area, welcoming patients, handling patient registration, answering a high-volume of phone calls, appointment setting, maintaining patient charts and medical records, insurance and billing and patient processing using ICD-9-CM and CPT codes.
Oversaw heavy management of doctor calendars and employee payroll. Professional Profile
Top-performing professional with comprehensive experience in providing key office, managerial and operational assistance within various sectors. Highly skilled in redesigning and overseeing core processes to improve efficiency, resource utilization, accuracy, and timeliness. Demonstrated ability to coordinate across multiple functional areas, departments, and supervisors to meet diverse strategic goals and requirements. Instrumental in streamlining and improving processes, enhancing productivity, and implementing solutions.
OASIS
IDX
MedConnect
EMR/EHR
HIMS & HIPPA
Microsoft Management
Adobe Suite
Advanced Microsoft Office
MECCA
Technical
Education
& Credentials
Praised and recognized as a leader
in healthcare with the passion,
drive, and commitment to
transform the customer care
experience.
Professional Experience (continued)
George Washington Medical Faculty Associates 2013 – 2021 Washington, DC PATIENT SERVICES SPECIALIST 2013 – 2015
Utilized Electronic Medical Records (EMR) to input patient health records and enter documentation and correspondence for over 500+ patients.
Served as a liaison between patients, doctors and support staff engaging in regular dialogue regarding patient progress and areas of concern. PATIENT SERVICES SPECIALIST 2013 – 2015
Conducted patient interviews obtaining demographic and financial data, collected co-pays and/or deductibles and posted payments to patient accounts
Completed the patient registration process by obtaining consent for medical care and financial agreement, maintaining 3500+ patient records.
Scheduled and verified over 50+ patient appointments daily, maximizing patient flow by organizing, tracking and communicating with other office staff. Scheduled follow-up appointments during patient check out.
Maintained and updated medical records and billing information (CPTs, ICDs).
Optimized productivity and efficiency by providing guidance, input and extensive training.
Mentored and trained new staff members ensuring a smooth transition within the Department; conducted training for new hires with regards department policies and procedures, coding, regulations and compliance.
Provided information regarding patient accounts to authorized callers while complying with HIPPA guidelines and regulations.
Dr. Lauren Wade, Internal Medicine Alexandria, VA ADMINISTRATIVE ASSISTANT 2011 - 2013
Managed all new patient referrals and scheduled all post-op/follow-up appointments.
Screened and assessed patient calls while collaborating with MD to determine need for immediate care.
Verified benefits, insurance eligibility and verification for specific procedures to ensure accurate payment.
Assisted MD with all business correspondence to include letters, memoranda and reports, invoice preparation, processing transactions and maintaining and reconciling patient accounts.
Communicated with staff to ensure proper scheduling and coverage of practice. Maintained and distributed daily schedule for MD and applied scheduling guidelines in an efficient and equitable manner.
Introduced new processes to enhance work efficiencies, performance and increase customer satisfaction and made recommendations for improvement.
*Previous: Hospitality Associate at Washington Hospital Center (Washington, DC, 1997 – 2011).
Awards
Lashawn Eubanks-Brown
A DMINISTRATIVE S P E C I A L I S T
Medical Assistant Certification
Fortis College Landover, MD
2009-2010
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