Mortgage Servicing Default Operations Professional, Data Analyst

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Matthew D. Staskal

Des Moines, IA **266

*******.*******@*****.*** 515-***-****

https://www.linkedin.com/in/matt-staskal/

Experienced professional with over 10 years in mortgage servicing, including leadership roles across diverse environments and functions. Proven ability to analyze data, optimize processes, and drive team success. Seeking a data analyst position to leverage my expertise, continue growing my career, and contribute to organizational success through data-driven insights.

Key skills

Programming: Python, Oracle PL/SQL

Data Analysis: SQL, Python, Pandas, Numpy, Matplotlib, Microsoft Excel Industry Expertise: Mortgage Servicing, Quality Assurance, Default/Claims, Foreclosure, Loss Mitigation Professional Strengths: Team leadership, process optimization, collaboration, versatility Portfolio

Oracle/SQL

Create database of mortgage loans using Oracle SQL, Python, and CSV. https://github.com/mstaskal/Matt-Staskal-Personal-Portfolio/tree/main/Oracle_SQL/Loan_Database_Creation Complex queries to retrieve, analyze, and output data. https://github.com/mstaskal/Matt-Staskal-Personal-Portfolio/tree/main/Oracle_SQL/SQL_Query Using Oracle PL/SQL programming to bulk process data, automate database processes, and create summary reports. https://github.com/mstaskal/Matt-Staskal-Personal-Portfolio/tree/main/Oracle_SQL/PLSQL Python

Using Python, Pandas, and Matplotlib to analyze weather data and create visuals comparing different climates. https://github.com/mstaskal/Matt-Staskal-Personal-Portfolio/tree/main/Python/weather_analysis_visualization Using Python to create a database, populate it with data, retrieve the data into a Pandas Dataframe and visualize. https://github.com/mstaskal/Matt-Staskal-Personal-Portfolio/tree/main/Python/creating_reading_database MS Excel

Using Pivot Tables, functions, lookups, and charts to analyze and present data in a clean and compelling manner. https://github.com/mstaskal/Matt-Staskal-Personal-Portfolio/tree/main/MS_Excel Education

Des Moines Area Community College

SQL Application Developer Certificate, 2024

Python Application Developer Certificate, 2025

Data Science Certificate (Anticipated), 2026

Hult International Business School

Master’s in International Business, 2013

Relevant Coursework: Accounting, Finance, Organizational Management, Technology Management University of Iowa

B.A., Sociology, 2008

Professional Experience

Senior Claims Specialist

National Mortgage Insurance Corporation – Emeryville, CA September 2017 - Present

Senior Claims Specialist, overseeing daily operations under the Director of Default and Claims Servicing.

Manage average daily inventory of 150-200 active claims for FNMA, FHLMC, and Private Investors.

Monitor EDI process, review and adjust claims, conduct fraud investigation, and decision insurance benefit.

Oversee REO property portfolio, work with investors efficiently guide properties through repair, marketing, and sale.

Create and maintain procedures, training materials, and job aids.

Collaborate with QA team to identify non-compliant loans and ensure alignment with investor guidelines.

Identify policy exclusions or rescissions of coverage based on underwriting compliance or fraud/misrepresentation.

Create presentations and summaries related to business KPIs, risk trends, or operations and procedure updates.

Prepare and validate reports on a regular basis for presentation to GSE and internal auditors. Quality Assurance Analyst

Wells Fargo Home Mortgage – Des Moines, IA June 2015 – September 2017

Member of 4-person team leading QA Analysts to audit FHA Foreclosure Claims filed by Claims Specialists.

Led training for new hire on-boarding by planning courses, developing materials, and conducting training sessions.

Efficiently maintain tracking systems, trend and report errors, lead dispute mediation with vendors and partners.

Developed QA vendor performance dashboard used to assess 3rd party vendor quality and production.

Led project to identify, define, and reduce procedural gaps. Findings led to 75% reduction in reported gaps. Loan Servicing Specialist November 2013 - June 2015 Wells Fargo Home Mortgage – Des Moines, IA

Filed Single Family FHA Foreclosure Claims.

Earned self-submit status within first 6 months on the floor by achieving 95% accuracy for 3 consecutive months, certified to submit claims without internal audit requirement. Manager, Teaching Department February 2010 - June 2012 EF English First - Shanghai, CN

Served as Academic Department Manager for English Language training center.

12 direct reports including teachers and sales support staff.

Oversaw daily operations, assisted in leading quality assurance, sales, and customer service initiatives.

Designed and developed course curriculums. Produced teaching materials, training documents, and lesson plans.

Implemented sales competition that boosted monthly sales by 30% over 3 months.

Grew center from 0 to over 250 students at the time of departure.

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