Customer Service Food

Louis Salter

Millbrook, AL

********@******.*** 334-***-****

Professional Summary

Experienced and customer-focused professional with a strong background in operations, team leadership, machine operation, and food service. Known for maintaining high customer satisfaction rates, resolving issues efficiently, and demonstrating a strong work ethic in fast-paced environments. Proven ability to supervise teams, maintain safety standards, and support company goals with integrity and professionalism.

Skills

Customer Service & Issue Resolution

Team Leadership & Training

Machine Operation & Maintenance

Restaurant & Hospitality Management

Inventory Control & Documentation

Food Safety & Sanitation Compliance

Blueprint & Technical Drawing Interpretation

HVAC & Mechanical System Operations

Cash Handling & POS Operation

Professional Experience

Southern Metal Supply – Prattville, AL

Machine Operator Sept 2022 – May 2025

Operated and monitored machinery used in cutting, bending, and shaping metals.

Interpreted blueprints and work orders to ensure product accuracy.

Performed inspections and routine maintenance; ensured workplace safety and cleanliness.

Maintained accurate production records and reported issues to supervisors.

Buffalo Wild Wings – Prattville, AL

Line Cook Oct 2021 – Sept 2022

Prepared food according to company standards and recipes.

Maintained proper portioning, temperature, and food presentation.

Followed strict food safety and sanitation practices.

Supported team during busy hours and reported supply shortages.

SpringHill Suites – Millbrook, AL

Housekeeper Apr 2021 – Nov 2022

Cleaned and maintained guest rooms and public areas to hotel standards.

Replenished room amenities and assisted with guest laundry services.

Reported maintenance needs and restocked cleaning supplies as needed.

Taco Mama – Montgomery, AL

Shift Lead Jan 2017 – Oct 2021

Supervised front-of-house and kitchen staff during shifts.

Opened/closed the store and ensured cleanliness, safety, and food quality.

Handled customer concerns and maintained accurate cash and inventory records.

Coached team members and communicated effectively with upper management.

Little Caesars – Millbrook, AL

Store Manager Feb 2012 – May 2018

Managed all store operations, including hiring, training, and scheduling staff.

Ensured product quality, controlled food/labor costs, and maintained compliance with health standards.

Handled customer service issues and implemented promotional strategies.

Generated sales/labor reports and conducted inventory ordering.

Jay Electrics – Montgomery, AL

Operating Engineer Jan 2008 – Nov 2012

Operated and maintained HVAC, electrical, and plumbing systems.

Conducted preventive maintenance on motors, pumps, and generators.

Interpreted technical documents and ensured safety compliance.

Responded to system alerts and maintained operational reports.

Certifications

Forklift License – Classes 1, 4, and 5

Electric Motor Rider Trucks (Class 1)

Internal Combustion Engine Trucks with Cushion Tires (Class 4)

Internal Combustion Engine Trucks with Pneumatic Tires (Class 5)

Certified to operate electric and gas/propane-powered forklifts with both cushion and pneumatic tires in accordance with OSHA safety standards.

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