Volunteer Services

CATHERINE RUFF

***** **** ******* *** ****, SURPRISE, AZ, 85379 • ***********@*****.*** • 623-***-****

PROFESSIONAL SUMMARY

Accomplished professional with over 25 years of experience in administration, healthcare, and non-profit organizations. Skilled in medical administration, volunteer services, and customer service. Proven track record in managing teams and developing comprehensive action plans. Proficient in HIPAA compliance and experienced in creating engaging volunteer and employee experiences.

EMPLOYMENT HISTORY

ACCOUNT MANAGERApr 2023 - Present

RevExpand Healthcare Billing and ConsultingRemote

Manage medical billing and revenue cycles to ensure accurate insurance claim processing.

Efficiently process transactions and payments for therapy services.

Resolve inquiries with insurance plans to enhance customer satisfaction.

Streamline revenue cycle operations through efficient claims processing, utilizing Waystar and Practice Perfect to optimize billing workflows and reduce denial rates.

Managed complex insurance verification processes while maintaining high-quality customer service standards and regulatory compliance

VOLUNTEER SERVICES COORDINATORApr 2022 - Apr 2023

BenevillaSurprise, AZ

• Developed and supervised the volunteer services department to include all points of the volunteer life cycle: agency needs assessment, recruitment, interviewing, orientation, placement, recognition, and retention.

• Identified and implemented comprehensive action plans to strengthen and enhance the volunteer services program to impact all areas of the Benevilla programs.

• Engaged in volunteer experiences to cultivate long-term relationships to drive the Benevilla mission.

• Created and maintained accurate records of departmental activities, including budgets, personnel documents, and project timelines.

• Coordinated with other departments to ensure projects were completed on time and within budget.

• Organized team events to promote a positive work environment.

OPERATIONS MANAGERDec 2019 – Mar 2022

Homewatch Caregivers of GoodyearGoodyear, AZ

• Recruiting and onboarding new caregivers: advertising, interviewing, orientation, and training.

• Led and supervised the caregiver team, including communication, performance management, recognition, and reviews.

• Supervised caregivers by clearly communicating job expectations, providing guidance for improvement, and addressing disciplinary issues.

• HR and payroll support.

• Developed and maintained schedules for all caregivers working varied, flexible shifts.

• Responded to clients and potential client intake calls to include home visits.

• Maintained confidentiality of employee and client records following HIPAA compliance.

VOLUNTEER HOME SERVICES COORDINATORAug 2014 - Dec 2019

BenevillaSun City West, AZ

• Facilitated the coordination, training, and management of over 35 volunteers to provide free home care services for over 100 clients.

• Provided monthly reports within the required timeframe.

• Evaluated clients' needs, made appropriate referrals, and reported any concerns.

• Worked directly with the leadership team to discuss strategy and mitigate any issues.

• Conducted interviews with potential volunteer candidates for positions within the organization.

• Coordinated with supervisors, combining group efforts to achieve goals.

• Guided volunteers in handling difficult or complex problems.

• Interpreted and explained work procedures and policies to brief volunteers.

FRONT OFFICE ADMINISTRATORJun 2006 - May 2014

Arizona Digestive HealthSurprise, AZ

• Handled the day-to-day operations of the front office, ensuring smooth workflow and efficient processes

• Managed medical records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations

• Coordinated and scheduled appointments for patients, maintaining an organized calendar

• Provided administrative support to doctors and other staff members as needed

• Verified insurance benefits and authorization needs for patient visits and procedures

DEPT SECRETARY, SUN HEALTHLINE ADVISOR, REGISTRAR IIJun 2000 - Jun 2006

Sun Health (now Banner Health)Sun City West, AZ

Department Secretary, Patient Accounts

• Handled all administrative duties for the executive office, including scheduling appointments, arranging travel, and managing employee files. Ordered department supplies and inventory

Sun HealthLine Advisor, Marketing Department

• Coordinated the company's Speakers Bureau program

• Handled calls for physician referrals, information, and the Research Institute studies program

Registrar II, Del Webb Emergency Room, and Urgent Care

• Conducted interviews with patients to obtain required information

• Ability to multitask in a fast and high-pressure environment

• Ability to field and address concerns and questions from patients, family, and friends

EDUCATION

SECONDARY SCHOOL EDUCATIONSep 1984 - Jul 1988

Banbury Secondary SchoolBanbury, UK

Mathematics, English, English Lit, Biology, Drama and Art

COURSES

CERTIFICATES:

FUNDAMENTALS IN HEALTH CARE DELIVERY

ORGANIZATIONAL MANAGEMENT AND LEADERSHIP

SMALL BUSINESS MANAGEMENT

Rio Salado College

CERTIFICATE IN MEDICAL TERMINOLOGY

Gateway Community College

MEDICAL BILLING AND CODING

Penn Foster

CERTIFIED SUPPORT GROUP FACILITATOR

Duet / Alzheimer's Association

SOCIAL SERVICES DESIGNEE IN LONG-TERM CARE

SKILLS

Community Outreach (Experienced), HIPAA, Consulting, Insurance Verification, Customer Service, Communication, Nonprofit Organizations, Public Relations, Team Leadership, Volunteer Engagement, Document Management, Volunteer Coordination, Leadership.

ADDITIONAL INFORMATION

AWARDS

Benevilla President's Award: The award recognizes employees who are leaders in devoting countless hours to a non-profit organization and who serve as examples of the power of caring.

ACCOMPLISHMENTS

Implementation of a Praise Pays Program (G.E.M.s) at Sun Health

Organizer of a successful 5k cancer awareness event at the Phoenix Zoo

Local American Cancer Society team captain for over six years, raising over $30,000.

COMPUTER PROGRAMS

Microsoft Office Suite: Word, Excel, Outlook

Google Workspace.

Various EHR systems: DAX, GUI, Affinity, Athena Health, Simple Practice, Practice Perfect, GCare

Was part of the committee that created and implemented the new electronic records management system known as BERM (Benevilla Electronic Records Management).

OTHER

AZ LEVEL I FINGERPRINT CLEARANCE CARD

ARIZONA NOTARY

CPR CERTIFIED

HOBBIES

Playing pickleball, Camping, Hiking, Travelling, and Volunteering

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