Customer Service Data Entry
Resume:
Pamela Harrison
Spokane, WA *****
***********@*****.***
Professional Summary
I am at heart, a problem solver! I am at my best when assisting clients to get solutions to their goal! Whether it be a product, such as the appropriate insurance plan; identifying the right RV to meet their travel needs; or assisting patients with their medical needs, I truly enjoy helping others! I am a team player, but work very well independently. My experience crosses many industries and believe that there are common goals that are universal.
Authorized to work in the US for any employer
Work Experience
Remote - Customer Service Representative
UW Medicine-Seattle, WA
November 2019 to November 2024
Compassionately assisted patients, family members, and other care providers, scheduling and registration, created and monitored referrals, for multiple hospitals, specialists and primary care clinics. Followed protocols using Service Manuals, ongoing training and team support while using written and verbal communication and data entry to meet their health care needs. Sales Representative
LaMesa RV-Phoenix, AZ
October 2012 to October 2018
RV Sales: Meet and develop relationships with customers. Identify RV needs based on multiple factors, including travel goals, preference: drivable vs towable, budget, length of travel, occupancy needs as well as towing and RV size restrictions. Share product knowledge and RV options and advise customers on best products to fit their needs. Salesforce and other CRM software. Follow sales process through the credit application and 4 square sales negotiation to the delivery process. Seek referrals for new customers. Ongoing product training and development.
Sales Administrator, Long Term Care Specialist
Northwest Planning, Inc-Spokane, WA
September 2000 to December 2010
Insurance Administrator. Licensed Insurance Agent. Contracted and licensed agents for multiple insurance companies in multiple states. Ran cost comparison quotes, processed and tracked new business. MS Office Programs: Word, Excel, Outlook,Power Point. Multiple proprietary insurance software programs. Assisted with underwriting process and tracked agent commissions and Continuing Education credits.
Education
14 in Business Administration
I have some exposure to graphic design and travel, as well as administrative, sales and insurance experience.
Skills
• Sales (10+ years)
• Customer service (10+ years)
• Retail Sales
• Merchandising (5 years)
• Cash Handling (7 years)
• Sales Management (5 years)
• Order Entry (10+ years)
• Sales Support (10+ years)
• Salesforce (7 years)
• CRM Software (7 years)
• Inside Sales (10+ years)
• Event Planning (7 years)
• Negotiation (7 years)
• Customer Relationship Management (10+ years)
• Cold Calling (3 years)
• Marketing (10+ years)
• Administrative Experience (10+ years)
• Management (10+ years)
• Personal Assistant Experience (10+ years)
• Business Development (5 years)
• Pricing (Less than 1 year)
• Microsoft Outlook (10+ years)
• Outside Sales (Less than 1 year)
• Underwriting (10+ years)
• Account Management (10+ years)
• Office Management (10+ years)
• SAP
• B2B Sales (1 year)
• English
• Phone etiquette (10+ years)
• Microsoft Office (10+ years)
• Bilingual
• Microsoft Excel (10+ years)
• Data entry (10+ years)
• Organizational skills (10+ years)
• Communication skills (10+ years)
• Microsoft Word (10+ years)
Certifications and Licenses
WA State Insurance License
June 1998 to September 2012
WA State Life, Health & Disability License
Driver's License
Driver's License
Additional Information
I am a sports fan, enjoying all our local teams. I also have 2 golden retrievers that love to play! I previously volunteered at Franklin Elementary School for 9 years and enjoyed organizing field trips and art projects.
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