Customer Service Team Leader

MA. JANINE JOHNSON

*********************@*****.*** 423-***-****

*** **** ***. *** ********, TN 37825

OBJECTIVE

Detail-oriented professional with four years of experience providing exceptional services. Adept at handling diverse customer needs, resolving issues efficiently, and enhancing customer satisfaction.

EXPERIENCE

KVAT Food City

Cake Decorator July 2022- Present

Provide outstanding friendly customer service.

Maintains the entire work area in an efficient manner.

Performs as a team leader of my department.

Amazon

Online Support Team May 2021- July 2022

Utilize problem-solving skills to offer effective solutions.

Collaborate with cross-functional teams to ensure customer satisfaction.

Escalate complex issues to the appropriate teams for resolution.

EDUCATION

A.S. Associate of Science

Southeast Kentucky Community & Technical College

KEY SKILLS

Customer Service

Leadership Management

Technical Knowledge

Verbal and Written Communications

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