Software Engineer Customer Support
Resume:
**** *** ** *** ****** MN *****
******.*****.****@*****.***
OBJECTIVE
To obtain a position using proven technology experience to enhance customer support and business profile
SUMMARY OF QUALIFICATION
C, C++
.NET, C#, Visual Basic
Visual Studio 2019
National Instruments Test Stand
Networking Skills
HTML, CSS intermediate Experience
CS 5.5, Flash intermediate Experience
Python intermediate Experience
Java Script
SQL 2016, MS Access
PostgresSQL
Microsoft Office
GDCM/C++ Integration
DICOM Medical
Mirth
Iguana
HL7
AI Programming
RFID &Wireless Knowledge
Spotfire 7.14
Qlik
Pentaho
•SSIS & SSRS Exposure Intermediate
GitHub
ASP.Net intermediate Experience
Windows Services intermediate
Confluence, Jira
Microsoft Visual Studio Team Services
PROFESSIONAL EXPERIENCE
Currently unemployed August 2022 - Present
Unemployed due to health concerns but I am able to work full time once again.
Insight Global Minneapolis, MN July 2021 - August 2022
Senior IT Business Analyst Contractor
Working on creating attributes using KEL and ECL proprietary programming languages that are designed to streamline data as it pertains to Background checks and Fraud.
Working in team environment as well as solo to accomplish daily tasks.
Working of support tickets and general task to make code more efficient and streamlined.
Working with other non-technical people to resolve technical issues as they arise.
Applying my knowledge to make recommendations for improvements.
Using Data structures similar to SQL to create new queries and enhance customer profile.
Genesis 10 Minnetonka, MN August 2020 – July 2021
Senior Software Engineer Contractor
Working on MAX upgrade for Manufacturing site.
Using VB to maintain and write custom apps for MAX interface integration.
Support role in configuring database and setting up Test/Stage environments for upgrade process
Working with other non-technical people to resolve technical issues as they arise.
Applying my knowledge to make recommendations for MAX upgrade.
Working with various vendors to make upgrading software from legacy systems to new servers.
Using my knowledge of IOT and RFID to further enhance manufacturing software that allowed for seamless integration and automation of custom and current manufacturing processes.
Aerotech Bloomington, MN Sep 2019 – May 2020
Senior Software Engineer Contractor
Working on developing various drivers for manufacturing industry as it pertains to aerospace and fiber optic couplings
Developing a Test system that incorporates testing of electronic fiber optic couplings via cameras, laser reading devices, UV Curing Device, Aardvark USB Connector. And a front end UI that handles the ability to communicate with all these devices
Working Solo primarily as the only developer located at my base of operations.
Documenting and doing all the development on this test system for Aero Space Industry.
Using C# to write DLL’s, Wrapper Dll’s, and the front end UI which makes the system user friendly
Using electronic test equipment (Oscilloscopes, Multilane BERT’s and DSO) to test fiber optic coupling cables and produce a solution to aid in testing for space rated equipment.
Randstand Technologies Minnetonka, MN June 2019 - Sep 2019
Senior Data Analyst Contractor
Working as Database Administrator to manage data and write custom queries to extract data from database.
Using Qlik to build custom reports that are accessed both internally and externally by our clients.
Creating custom SQL scripts to update and provided relevant information to and from our Systems
Managing help desk tickets through our system to fix and resolve custom concerns with bugs in our systems
Gathering data based on tickets and ADHOC emails. To gather SQL data based on Sales and Agent Compliance cases
Using Github to version control software and manage code changes
King Solutions Rogers, MN Sep 2017 – April 2019
Software Application Developer
Working as Database Administrator to manage data and write custom queries to extract data from database.
Using Pentaho and Spotfire to build custom reports that are accessed both internally and externally by our clients.
Using Java to write custom code to replace our legacy Crystal Reports engine with PDFBox.
Creating custom SQL scripts to update and provided relevant information to and from our Systems
Managing help desk tickets through our system to fix and resolve custom concerns with bugs in our system
Gathering data based on tickets and ADHOC emails. To gather SQL data based on Sales and Logistic info
Monitoring data based on sales and logistic results that pertained to yearly and monthly data
Working solo as a reporting engineer gathering requirements and data based on custom user needs.
Using Github to version control software and manage code changes
Genova Technologies Edina, MN April 2017 – Aug 2017
Software Engineer III Contractor
Working as Database Administrator to manage data and write custom queries to extract data from database.
Using Github to version control software and manage code changes
Using C# to write a custom front end for a database search application that allowed for the end users to search prior x-ray scans and find similar case studies based on certain criteria.
Creating custom SQL scripts to update and provided relevant information to and from our Systems
Working as a database administrator to build custom database specific to the design needs of the front end system that I created in PostgresSql
Using ASP.Net to write a custom web interface that integrated with the PostgresSql database I created to manage and store x-ray scans and lung case studies.
Center for Diagnostic Imaging St Louis Park, MN Oct 2013 – April 2017
Software Interface Developer
Working as EMR interface support specialist in maintenance and support of Legacy Iguana interfaces.
Using HL7 standards to integrate with various EMR systems ranging from NextGen, Epic, and many more.
Working with Mirth and JavaScript to create new clinic and hospital interfaces specific to radiology and various EMR vendors
Creating custom SQL scripts to update and provided relevant information to and from our RIS.
Supporting and creating outside read, order's in, order's out, and result's out interfaces.
Using Github to version control software and manage code changes
Using windows services to create custom service jobs in C#
Writing custom console applications to streamline batch processing
Wolters Kluwer Waite Park, MN Feb 2013 – Oct 2013
Software Engineer Contractor
Working as a application support specialist assisting in maintenance and support of Legacy software.
Using VB 6 in a agile environment to perform update task and bug fixes to existing software.
Working with C# to write updates to software with security enhancing features.
Using knowledge of agile to complete task and update team members using scrum meetings.
Using ASP.Net to support and write enhancements to existing system.
Carlson Company Minnetonka, MN Jan 2013 – Mar 2013
Data Analyst-Contractor
Working as an application support specialist assisting client in data reporting and extraction from Cognos system.
Using Cognos to gather specific data requirements to create daily reports and analyze correct format.
Creating relevant data process so as to make future reporting a breeze.
Working independently and in a team environment to meet system requirements and specific deadlines
North Star Imaging Rogers, MN 2012-2012
Software Engineer Intern
Working as a software engineer to develop and maintain custom applications.
Developing GDCM integration with current software using DICOM standards using C++/C# classes.
Writing custom C++ classes that make integration with 3rd party software a breeze.
Using GDCM from the ground up to integrate X-ray imaging software with DICOM standards
Integrating imaging software to interface with PACS server and using DICOM standards to network devices.
High Mark Systems Brooklyn Park, MN 2011-2013
Technical Writer and Documentation Specialist
Developing technical documents for service manuals and professionals.
Derived solutions to streamline sales and marketing material.
Using Microsoft Word and Excel to write professional documents and user manuals for end users.
Minnesota School of Business Waite Park, MN 2010-2012
Tutor Math/English/IT classes
Assist students in the area of English to enhance written and verbal communication skills.
Developed math skills with students ranging from simple fractions to advanced college Algebra.
Illustrate, motivate, and dictation through positive peer modeling.
Washburn Computer Group Monticello, MN 2006-2009
Programmer/ Computer Technician
Using skills as a computer programmer and technician I interfaced and maintained label printers and other hardware
Refurbished computers working at the component level doing basic level soldering
Checking POS systems for hardware and software defects and using sound training to correct as necessary.
Supported team members in meeting repair quotes and supporting customer’s hardware needs.
Abraham Technical Services Rogers, MN 1999- 2003
Computer Programmer
Led the development process using C/C++ to create custom inventory managements system and interface this on the back end with customers POS and accounting packages
Using C/C++, and VB 6 Implemented a wireless communication solution for customers, which incorporated portable scanning devices and real time update of inventory quantities
While working in a primarily individual capacity I supported and implemented custom applications that collected data with barcode scanning devices.
Using C/C++ I wrote turn-key communications solution between hardware devices and software front end user applications.
Writing in VB 6 and SQL to solve inventory management projects as well as other smaller customer needs.
Using RFID experience to create Inventory management solutions that incorporated RFID barcode scanners Symbol, Telson, and Opticon Handheld devices.
EDUCATION
University of Minnesota, Minneapolis, MN Sep 2015 – April 2017 Masters of Science- Software Engineering
Mirth Corporation, Costa Mesa, CA Aug 2014 - Aug 2015 Mirth Programming Certificate
Minnesota School of Business, Waite Park, MN Jan 2010 – June 2012
Bachelor of Science- Game Application Development
Brown Institute, Mendota Heights, MN July 1997 - July 1998
Programming Certificate – C, C++, and Visual Basic
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