Product Manager Technical

Naila H. Khan

San Jose, CA *****************@*****.*** 707-***-****

Summary

Customer-focused and results-driven Technical Product Manager with 8+ years of experience in defining product strategy, leading cross-functional execution, and delivering scalable, AI-driven automation and hybrid cloud solutions. Former Senior Solutions Architect with deep expertise in Linux, Kubernetes, Observability, Storage, Backup, Virtualization, Networking, and Security—trusted for delivering resilient, high-performing on prem and cloud infrastructure. Key Achievements

● Drove a 20% increase in adoption and generated $100M+ revenue across four products through strategic renewals, expansions, and feature adoption.

● Developed product vision, roadmap, and go-to-market strategies for cloud-based observability platforms.

● Led customer-focused initiatives to reduce time to value and improve operational efficiency in enterprise environments.

● Skilled in CI/CD pipelines, optimizing deployment workflows, and improving time-to-value for complex technical products.

● Known for translating customer needs into actionable plans that align engineering, sales, and customer success teams to drive high-impact results by managing complex, time-sensitive workflows and owning critical workflows in operational processes. Work Experience

Staff Technical Product Specialist : Cyquent, Inc January 2025 - Present

● Acted as an SME for IT performance management and observability solutions, leading product demos, training, and PoCs to drive increased adoption.

● Resolved complex customer issues, optimized cloud and kubernetes integrations, and developed documentation to reduce support escalations.

● Worked with Engineering to prioritize features, leading to the release of three high-impact enhancements based on customer feedback.

● Collaborated cross-functionally to support pre-sales efforts, create technical content for marketing, and worked with UX teams to improve usability, reducing new customer setup time. Technical Product Manager: Antaris, Inc March 2024 - November 2024

● Defined and executed the product vision for Antaris' cloud-native and observability platform, driving alignment across engineering, sales, and customer success.

● Partnered with enterprise DevOps teams to optimize CI/CD integration pipelines, reducing deployment times by 30% and improving platform reliability across cloud environments.

● Conducted market validation through customer interviews, pilot testing, and competitive analysis, leading to a refined product roadmap and improved product-market fit.

● Led cross-functional teams through the full product lifecycle—from planning and UX design to development and launch—delivering three major releases within one year.

● Translated customer feedback and pain points into detailed product requirements and prioritized user stories, directly influencing engineering sprint planning and backlog grooming.

● Established and tracked key product metrics (e.g., adoption rate, NPS, feature usage), enabling data-driven prioritization and ongoing product optimization.

Sr. Solutions Architect (for Tanzu Observability by Wavefront): VMware August 2021- March 2024

● Assisted customers in accelerating the adoption of observability (Metrics, Logs, and Insights) by understanding their roadmaps and use cases, becoming a trusted technical advisor, and maximizing value with Tanzu Observability by Wavefront and Tanzu Insights across Kubernetes and hybrid cloud environments.

● Managed 20+ enterprise accounts and built technical success plans that increased Wavefront adoption for over 250+ integrations (Kubernetes, Azure, AWS, GCP, VMware, etc.).

● Technically resolved and managed escalated issues related to critical accounts.

● Assisted support engineers with advanced troubleshooting tickets and partnered with leads to improve the knowledge base for Kubernetes-specific issues.

● Designed and implemented Infrastructure Monitoring and AI-driven performance management strategies.

● Created customer health scores to identify risks, improve engagement, and increase retention.

● Led upsell efforts by identifying additional use cases and positioning new solution offerings to clients.

● Directly supported critical customer concerns and delivered workshops to train customers, partners, and the field.

● Collaborated on projects with different business units to unify multiple SaaS services using a single cloud console portal (Aria Operations for Applications and Logs, Tanzu Insights, and TMC.).

● Developed and executed product strategy and roadmaps for cloud-based observability solutions, focusing on feature discovery and user stories.

● Partnered with DevOps teams to optimize CI/CD deployment practices and ensure seamless integration of cloud-native products.

● Conducted business-level validation and market testing to refine product direction, ensuring a stakeholder-first mindset and incorporating customer feedback.

● Conducted competitive market analysis and market research to provide customer feedback to influence product development.

Staff Product Support Engineer III: Diamanti July 2019 - August 2021

● Analyzed client operating systems to identify complex hardware and software bugs, glitches, and other non-performance issues such as network and storage configuration.

● Collaborated with engineers or software developers to design solutions and ensure the compatibility of system components.

● Served as an escalation engineer for customer troubleshooting calls, providing advanced technical support to junior support engineers as needed.

● Developed and wrote test plans for junior support engineers to test and verify the proper functioning of software patches and fixes, and built a runbook for hardware and software maintenance operations including installation and upgrade procedures.

● Trained junior support engineers to install operating systems and software and perform system operation and maintenance.

● Developed and wrote operating solutions to provide technical support for novel, non-standard software appliance and cluster configuration issues, operating systems, pod definition files, Kubernetes, Docker, or Diamanti software application issues.

● Reviewed failed software components logs to determine the root cause of the failure and provided write-ups to engineers or software developers.

● Communicated with customers and provided solutions using internal tools (at the backend level) to remediate the issues.

● Worked directly with software and hardware engineering who develop and design the products as needed, to fix Diamanti product bugs or other issues that may need additional support. Customer Success Engineer: Actifio–Acquired by Google October 2017- July 2019

● Provided technical support for ITOM solutions, ensuring smooth integration and performance.

● Conducted system monitoring, log analysis, and performance tuning for enterprise clients.

● Provided technical support for several Actifio products CDS (IBM v3700)/ SKY Appliances/RM/AGM, etc.).

● Diagnosed issues by analyzing the logs to build an action plan to meet end-user SLA requirements (Hyper-V, File Systems, Physical Servers, VMware and Network).

● Monitored customers' systems and performed required actions to fix technical alert notifications (Network, Hardware, Storage, dedup, etc.).

● Built custom queries using PostgreSQL (internal database) in order to resolve customer issues.

● Assisted in maintaining the lab environment by deploying and upgrading systems running Actifio Software.

● Reproduced customer issues in the lab environment to identify bugs and escalated field incidents to engineering and product management for enhancement.

● Documented RCAs for cases that affect customers’ production/DR sites (crucial business impact).

● Performed health checks to determine the capacity usage for global customers (dedup and performance analysis).

● Created a knowledge base and training to increase the productivity of the team. Technical Support Engineer: SimpliVity-HPE October 2016-October 2017

● Deployed and upgraded Cisco, Dell, Lenovo, and HPE servers running on SimpliVity’s hyper-converged storage technology.

● Resolved hardware and software issues in the customer's environment.

● Debugged and fixed the alarms reported in the customer's environment.

● Monitored the root cause of DU/DL to improve future performance (networking/capacity).

● Reported bug/defects obtained through log analysis to engineering and product management based on field incidents.

● Created knowledge base articles for future enhancement of the product. Education

● California State University, Chico M.S. Electrical & Computer Engineering 2014 - 2016

● Mumbai University, India BE Electronics & Telecommunications Engineering 2010 - 2014 Skills/Certification

● Product Strategy & Roadmap Agile Development Business Case Development

● IT Operations Management (ITOM) Infrastructure Monitoring Observability

● Cloud & Hybrid Environments: AWS, GCP, Kubernetes, VMware

● AIOps & Automation CI/CD Pipelines DevOps

● Data-Driven Decision Making SQL, Analytics, Dashboards

● Customer Success & Engagement Sales Enablement Competitive Analysis

● Certified Kubernetes Administrator (CKA) AWS Cloud Practitioner Terraform Basics Training Course Istio Service Mesh Google AI Essentials

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