Scrum Master Project Management
Resume:
Jennifer Delaine Craven
Jacksonville, FL 32224
*************@*****.***
Expertise in Project Management; Product Operations; Scrum Master
Over 15 years of IT and Vendor Management experience
Over 10 years of Digital Media experience at Turner Broadcasting Inc. and Cox Media Group
4 years of Financial Services and Payment Processing experience at Compucredit Corporation working with Partnering Banks, Payment Processors (Remitco, Synovus) and software vendors
Proven track record of coordinating activities between non-technical and technical staff
SKILLS:
Project Management Scrum Master Agile Methodology
Product Operations Vendor Management Requirements Development
Business Solutions Process Improvement Training
Education and Certifications: Georgia State University, Bachelor of Science, Human Resources; 1994
SAFe 4 Product Owner/Product Manager: July 2019
PSM1 Certification; Scrum.org: February 2014
2006 - 2008 Privacy and Data Security Certificate
Cox Enterprises:
Atlanta Journal-Constitution March 2024 - Present
Product Operations Manager/Scrum Master
Leading a team of 15 developers and QA analysts applying Agile methodologies including Scrum and Kanban using JIRA software to support AJC projects and initiatives to continue to grow the subscriber base.
Manage all Scrum ceremonies such as Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Refinement.
Increased site conversion average from .02% to .05% in the first quarter of 2025 by working with cross-functional teams within the AJC.
Launched a new site, https://www.uatl.com/ to continue to grow the subscriber base and broaden the audience for the AJC.
Cox Enterprises: Atlanta Journal-Constitution September 2019 – March 2024
Senior Project Manager
Manage multiple projects simultaneously to support the successful functionality of the AJC website and mobile apps and continue to grow the AJC subscriber base.
Launched a new CMS resulting in a cost savings of 50k per year and improved functionality to support the various teams across the AJC.
Transitioned the email marketing platform to increase ease of use to the email team and attract new subscribers through email marketing and subscriber newsletters which resulted in over 35,000 new newsletter subscribers.
Successfully launched a rebranding campaign that impacted all AJC brands, including print, digital and off-platform; a new mobile app and a new serialized video experience for the Monica Pearson Show.
Cox Media Group (Technology) May 2015 – September 2019
Project Manager II
Supported multiple key projects requested by the business for the newspapers, radio and TV sites in an Agile/Scrum environment.
Successfully launch multiple projects on time on a monthly basis for Cox Media Group Technology
Provide project planning, communication, tracking and execution and transition of various CMGt application projects
Support both in-house solutions and partnering with vendors
Beazer Homes October 2013 – May 2015
IT Operations Senior Project Manager
Supported business organizations, such as Human Resources, Safety and Environmental Compliance and Marketing to improve processes and end user experience via Agile methodologies, including Scrum.
Successfully managed the implementation and roll out of a new benefits enrollment platform for 2015 by working with the Director of Benefits and an offsite vendor
Managed the implementation of a new Safety Reporting system using an offsite vendor and working in conjunction with the Director of Safety and Environmental Compliance
Responsible for over 60 improvements/enhancements to customer facing product lines
Turner Broadcasting May 2010 – October 2013
Web Operations Manager/Project Manager - NBA.com
Managed multiple projects in a fast-paced environment by coordinating activities between Sales, Ad operations and Web developers to implement sponsorships on the NBA.com Web site.
Oversaw all sponsorship executions and worked with web developers to ensure on-time and successful client program launches.
Prioritized projects to best meet and exceed client expectations
Controlled and monitored all aspects of progression of projects from conception through implementation by working closely with Sales, the Creative team, Web developers and Reporting
Web Operations Manager/Project Manager- Nascar.com
Managed several projects simultaneously by coordinating activities between sales and the technical teams to implement client solutions on the Nascar.com Web site.
Prioritized over 30 projects to best meet client expectations and manage technical resources
Developed project plans to control and monitor progress and performed quality assurance testing to ensure project deliverables were successfully achieved
Created a process plan to outline responsibilities between Sales, Nascar.com Project Managers, Web Developers and the Creative team
CompuCredit Corporation January 2006 – September 2009
IT Operations Project Manager/Software Licensing Manager August 2008 – September 2009
Responsible for internal IT projects utilizing SDLC methodologies.
Improved the quality and effectiveness of the outsourced Service Desk by identifying process gaps and developing process improvement plans, policies and procedures
Performed audits in 2009 for wireless devices resulting in a annual savings of over $240k
Managed IT’s Business Continuity Plan to ensure all systems and vendor connections would be restored promptly in the event of a disaster
Financial Operations Project Manager/Vendor Manager January 2006 – August 2008
Responsible for supporting new product launches in the areas of settlement, payment processing and association management utilizing traditional waterfall methodology.
MCI Telecommunications, Atlanta, GA
Positions included: Revenue Operations Project Manager, Billing Operations Project Manager, Marketing Implementation Manager
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