Operations Manager Guest Relations
Resume:
MARCELLE
ABAKA
***************@*****.***
Houston, TX 77095
Bold Profile
Dynamic, professional and experienced, I'm excelling in guest relations, interpersonal relationship and conflict resolution. I'm oriented training and self autonomisation of the ressources I'm working with.Multitasking, compassionate, bilingual, smart and adaptable.
PROFESSIONAL SUMMARY
SKILLS
• Interpersonal communications
• Guest relations management
• Conflict resolution
• Hotel management
• Adaptability and flexibility
• Staff training and development
• Staff supervision
• Teamwork and collaboration
• Multitasking Abilities
• Organizational skills
Advanced School of Mass
Communication
Cameroon • 11/2014
Bachelor Of Communication
Studies: Communication of The
Organization
University of Yaoundé 1
Cameroon • 10/2010
Second Year University Level :
Bilingual Studies(french -english)
Fustel De Coulange
Cameroon • 08/2007
A-level: General Studies
EDUCATION
Maison D'hôtes Burj - Guest House Manager
Saly Sénégal • 10/2024 - 01/2025
*Supervising housekipping staff
*Overseeing day to day operations and maintenance
*From check-in to check-out of customers make sure their stay is as perfect as possible
Innovum Solutions - Operations Manager
Douala Cameroun • 05/2018 - 02/2019
Trustin Africa - Operations Manager
Cameroon • 03/2017 - 12/2018
*Manage the administrative details for the opening of the structure in Cameroon,Douala
*As a structure of Market research I was in charge of recruiting specifics profiles who had to do the field research
*Business development and stakeholders in general with lot of local and international university
*In charge of development of the image of the society on media and social media
Jumia Travel - Revenue Manager
Cameroon • 07/2015 - 09/2016
*management of portfolio of thousands of hotels online
*Had to make sur to have the best deals(prices, options) for our customers
*At the initiative of workshop with our hotel partner to upgrade their skills on best practices for a better yield
WORK HISTORY
Supervised operations staff and kept employees compliant with company policies and procedures.
•
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
•
Developed and maintained relationships with external vendors and suppliers.
•
Easy Event - Account Manager
Cameroon • 03/2015 - 06/2015
*communication consultations for many entreprises
*Implementation of event for petroleum societies group
*Implementation of communication campaign and support Laboratoire Roger Ducos - Communication Manager
Cameroon • 07/2014 - 12/2014
*implementation of a product catalog for the commercial department
* Set up of communication department
*Realization of a website with technician
French
Native or Bilingual
English
Professional Working
LANGUAGES
Contact this candidate