Program Manager Human Resources

Dr. Glenavera Maria Flowers

********@*****.*** /C: 404-***-****

Summary

Meticulous Human Resources management professional bringing 20 years of experience promoting open-door environment conducive to superior team morale and performance. Cultural change-management specialist with expertise in facilitation, training, orientation, and on-boarding. Highly skilled in regulatory compliance, benefits administration, and operational planning. Committed to promoting diversity and inclusion in employee relations.

Experience

Department of Defense-Employee and Labor Relations Specialist 05/23-current: Department of the Navy, Washington DC

Manages performance tools, processes, and programs; evaluates performance appraisal tracking systems; and works with supervisors to develop performance improvement plans (PIP), coaching agendas, training materials, and progress tracking methods.

Research published information and guidance material, and based on technical knowledge, recommends changes or suggests revisions on existing OPM, CPMS and DoD publications.

Serves as Program Manager for Drug Free Workplace Program, reviews each command’s program for consistency and compliance, complete random drug test, coordinate testing and access to the drug screening tool, provide guidance and policy to supervisors on the drug testing process and ramifications of a positive test result.

Serves as Program Manager for Leave Administration Program, creating and updating polices based on DoD and OPM guidance for the NAVFAC HQ and commands, process FMLA, VLTP, PPL, EVLTP requests for employees assigned to NAVFAC HQ

Serves as Program Manager for Case Management Tracking System, provide access and training to the case management-tracking tool, performs analysis to identify training needs, create and review reports to determine trends and viable solutions.

Provides staff guidance, assistance, and policy determination to management.

Handling of sensitive correspondence. Prepares responses to sensitive correspondence.

Department of Defense-Employee and Labor Relations Specialist 07/2021-05/2023: Ft Belvoir, VA

Serves as action officer for a variety of labor relations, employee relations programs and projects.

Research published information and guidance material, and based on technical knowledge, recommends changes or suggests revisions on existing OPM, CPMS and DoD publications.

Provides DoD and OPM comments stating Agency position new proposals or suggested changes within the system as requested.

Reviews all issuances for realistic requirements, consistency and relationship to other established programs and informational guidance relative to conduct and discipline, grievances and appeals, adverse actions, administrative grievances and labor relations matters such as negotiability issues, case law and contract interpretation, supplemental contract and policy review, advice on unfair Labor Practice charges, ongoing dealings with AFGE Council Executive Board members and representing management in meetings with labor organization officials.

Provides staff guidance, assistance, and policy determination to management.

Handling of sensitive correspondence. Prepares responses to sensitive correspondence (Presidential, Congressional, and union inquiries). Information as required is obtained from the field.

Georgia Military College- Professor (Part-Time) since 2022 Fairburn, GA

Provide quality classroom and laboratory instruction in Human Resource Management and Business Management to GMC students.

Provide technical customer relations and personnel management for major programs and projects.

Serve as a faculty mentor to GMC students (i.e., discuss course transferability, educational goals, career options, etc.).

Participate in faculty workshops and meetings as well as other professional development activities that will enhance classroom instruction and contribute to student learning.

Courses of Instruction: Business Law, Human Resources Management

United Parcel Service - Human Resources Manager 06/2003 – 09/2020

Atlanta, GA

Secured optimal productivity by supervising ten employees on staffing and recruiting administrative, operational, and clerical functions.

Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.

Facilitated on-barding and training of more than two hundred new employees per year in culture and policy areas.

Facilitated ten-two-week courses on management training annually

Partnered with management to establish workplace safety curriculum for training and education purposes.

Projected employment needs and devised strategies to meet targets.

Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.

Reduced HR budget spending by 45% during 2017-2019 by developing new processes and improving workflow.

Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.

Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action.

Ensured legal compliance by maintaining all applicable state and federal requirements and provided representation at hearings.

Strengthened planning initiatives by developing job shadowing and internship programs that filled thirty critical vacancies while reducing turnover by 20%.

Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement.

Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.

Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.

Successfully managed internal and external investigations.

Advised top management on appropriate employee corrective actions.

Conferred with legal and compliance professionals to evaluate records and information and validate key information to enhance future employee training.

Created succession plans and promotion paths for all staff

Accomplishments

Board Member for Equifax 2012-2014

Chair, Veterans Business Resources Group 2014-2016

Co-Chair, National, Veterans Business Resources Group 2014-2016

Vendor Manager for Lee Hecht Harrison 2012-2014

Vendor Manager for Sodexo 2019-2020

Member of National Society of Leaders and Success 2019- current

Member of Society of Human Resources Management 2012-current

Skills

Facilitation

Training

Human resources strategy

Staff compensation

EEOC expertise

Compliance

Company leadership

Employee mediation

Employee engagement

Event management

Employee handbook development

Process improvements

Recruitment policies

Human resources operations

Employee relations

Training development

Microsoft Office Suite (10)

Written and Verbal Communications

Khalix systems

Oracle systems

CMTS

Education and Training

02/2021

University of Phoenix

Tempe, AZ

Doctor of Management: Organizational Leadership

01/2008

University of Phoenix

Tempe, AZ

MBA: Business Administration

04/2006

University of Phoenix

Tempe, AZ

Bachelor of Science: Business Management

Community Involvement

Workforce Recruiter Program

Volunteer with Prince William County- current

Junior Achievement facilitator

Habitat for Humanity

Tutor Tutormate

Christ Chapel Homeless Ministry

Christ Chapel Missions

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