Customer Service Store Manager
Resume:
SHAMONICA WARREN
**** **** ******, ********, ** *9305
****************@*****.***
OBJECTIVE
High-energy Supervisor successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth. Organized and diligent with excellent written oral and interpersonal communication skills.Experienced Assistant Store Manager with depth in recruiting training mentoring coaching and developing staff in large consumer-focused store operations. Strong budgeting sales forecasting and merchandising background coupled with an exceptional sense of customer service and in-depth knowledge of cash / inventory management. Broad skills in educating personnel to achieve exceptional levels of customer service building teams and ensuring the achievement of goals.Highly dedicated and resourceful Certified Nursing Assistant with an exemplary record of caring and thorough resident service. Adept at handling difficult or traumatic situations with complete courtesy and professionalism. Able to work well independently and as a resident health care team member.
EXPERIENCE
Assistant Manager
05/23/2012-03/09/2014
Tuesday Morning
Meridian,MS
Direct sales floor activities ensuring excellence in customer service and resolving store level problems
Handling the cash register and deposits doing daily bank runs. Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits
Oversee personnel management interviewing hiring training mentoring/coaching and evaluating
Manage merchandise selection window displays and stocking working directly with vendors
Developed new and low performing sales associates educating on sales methodologies as they applied to store offerings
Supported sales floor by implementing process improvements
Led Service Desk team in handling returns exchanges and complaints
Implemented new recruiting strategies to attract exceptional sales personnel
First Manager
April 2014-January 2017
Maurice's - Meridian, MS
Making schedules, making sure customers enjoy their experience while shopping, holding myself accountable as well as the associates
Meeting, UPT's Conversions, and making volumes, attending management meetings weekly about the standards of the store
Making sure the store is being ran properly while the store manager is not present
Managed team of 15 of professionals
Developed department's first incentive performance plan which motivated staff and resulted in a 23% increase in sales
Ensure compliance to workplace
Warehouse Manager
Advantage Solutions - Tuscaloosa, AL
March 2014 to February 2016
Ensure compliance to all local policies to achieve all production objectives and provide appropriate feedback to all employees
Developed and maintained effective relations with all company employees at various levels of organization
Prepared necessary paperwork and administered all invoices on spreadsheet and maintain records of all documents
Analyzed staffing requirements and ensured efficient compliance to production schedules and budget for all production process
Identify all issues in team and provide continuous support to all members according to operating standards
Supervise effective working of production personnel and prepare effective production schedules and ensure compliance to all company policies
Coordinate with equipment and process teams ensuring compliance to all protocols and maintain quality
Prepare vacation schedule for all employees maintaining continuous production
Certified Nursing Assistant
6/1/2020 – Present
Excel Nursing Staff
Charlotte,NC
Assist residents with daily living activities, including meals, exercise, and leisure programs.
Provide assistance as needed with resident admissions, discharges, and transfers.
Maintain and update assigned documentation on a regular basis.
Report all changes in resident condition and allegations of residence abuse to charge nurse on duty.
Notify charge nurse of unavailable or low stocks of required supplies
.
es.
Certified Nursing Assistant
2/1/2017 – 5/1/2020
East Mississippi
Meridian,MS
Administered medications and treatment care in accordance with facility policy and procedure.
Ensured resident well-being and safety in all performed tasks.
Provided residents with daily activity assistance in dressing, grooming, and bathing.
Brought fresh drinking water and meal supplements as required.
Assisted residents using walkers and wheelchairs in compliance with facility policy.
Maintained neat and clean appearance of resident rooms.
Bedford Nursing’s Home
Certified Nursing Assistant/ April 2018-October 2018 PRN
Assisted residents with daily living activities including meals exercise and leisure programs.
Provided assistance as needed with resident admissions discharges and transfers.
Maintained and updated assigned documentation on a regular basis. Reported all changes in resident condition and allegations of residence abuse to charge nurse on duty.
Notified charge nurse of unavailable or low stocks of required supplies. Administered medications and treatment care in accordance with facility policy and procedure.
Ensured resident well-being and safety in all performed tasks.
Provided residents with daily activity assistance in dressing grooming and bathing.
EDUCATION
6 Credit Courses in Early Childhood education
CNA License (East Mississippi State Hospital)
CPR/BSL
Enrolled Hinds Community College for Education
CPR certified
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