Patient Care Customer Service

Erica Lynn Hanstad 414-***-**** **********@*****.***

Objective Customer service with over 35 years of experience serving patients, client and families. My well established core competencies, strong interpersonal skills, and articulate communication style will contribute to team effectiveness and delivery of exceptional patient care standards. Professional

Highlights

Substance Abuse Counselor - Manangement Training Coorperation (MTC) at Walker Sayle Unit

-Teach, instruct, counsel, compose legal documents, meet deadlines, conduct and maintain self in professional manner and follow guidelines set by Texas Department of Criminal Justice

(TDCJ) and MTC. Caseload of 25-63.

Medical Asssistant - Pediatric Neurolgy Clinic and Nextcare Urgent Care

-Patient care, intake interview, vital signs, documentation, data entry, assist staff with procedures, carry out doctor orders, administer medication as prescribed, maintain cleanliness of clinic, collect specimens, and point of care testing. Health Unit Coordinator – Pediatric Cardiac Intensive Care Unit

Executed patient charting regarding patient admissions and discharges, and transfers

Transcribe and order ancillary requests to fulfill physician orders and/or nurse directives

Manage and coordinate all organizational tasks within ICU – patient calls, incoming unit calls, intercom / paging, unit security access, census counts, interdepartmental requests, and other administrative tasks

Serve as escalation point to communicate with physicians and other departments

Assist nursing staff by monitoring cardiac telemetry equipment

Execute audits to mitigate patient risk, ensure charting and quality of care standards are consistently upheld Care Partner (CertifiedNursingAssistant)

Upheld all HIPPA regulations and Standards of Patient Care during tenure in Pediatric Intensive Care and Hematology, Oncology, and Transplant Units

Assist children and families with daily living tasks and prescribed medical needs

Collection of patient vitals and completion of patient charting

Collaborate with physicians/nurses on minor medical procedures

Monthly attendance of team meetings and on-going training sessions Core

Competencies

Execute Ancillary Physician Orders

Precise and Articulate Communication

Prioritize Urgency of Patient Care

Conflict Resolution

Standards of Practice and Care

Teach, instruction, counsel

Proficient Computer Skills

EPIC Patient Charting

Patient and Family Centric

Medical and Office Equipment Maintenance

Crisis Management

HIPPA Laws and Regulations

Medical Terminology

Employment

History

Substance Abuse Counselor

Health Unit Coordinator – Pediatric

Cardiac Intensive Care Unit Children’s Hospital of Wisconsin 6/2003 - 2021 Care Partner – Pediatric Intensive

Care Unit Children’s Hospital of Wisconsin 4/2001 – 5/2003 Care Partner – Hematology,

Oncology, and Transplant Unit Children’s Hospital of Wisconsin 9/1996 – 3/2001 Education Medical Assistant Herzing Universay 2020 CPR Certification – Basic Life

Support for Healthcare Providers CPR Select 2023

Certified Nursing Assistant Southwest Technical College, Fennimore, WI 1992 Diploma Lancaster High School, Lancaster, WI 1991

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