Customer Service Call Center
Resume:
Dawn Davis
Motivated mature mom
Hurst, TX *****
***********@*****.***
Professional Summary
Self motivated mature woman seeks full time employment Experience in medical office reception, customer service, call center, restaurant general management, and retail management, and knowledge of insurance and insurance sales (not licensed).
Strong work ethic and dedication to responsibilities. Keen attention to detail. Professional, proficient, and friendly. Knowledgeable of technology . Able to handle fast pace multitasking. Typing and data entry experience at most of the jobs I've worked. I've done a little bit of everything. I am a fast learner and a team player.
Authorized to work in the US for any employer
Work Experience
Telephone Sales Representative
FLS Connect
February 2025 to Present
Cold calling for political donations
Maintaining expected company metrics
Customer Service Representative
VXI GLOBAL SOLUTIONS-California
February 2025 to Present
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Maintained detailed records of all customer interactions in CRM system for future reference and analysis
• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
Telephone Interviewer
Promark Research-Houston, TX
November 2024 to Present
• Meeting expected production goals in reference to completed surveys
• Utilized active listening skills to understand customer needs and concerns.
• Maintained detailed records of all interactions with customers in the CRM system for future reference and follow-up purposes
• Participated in ongoing training sessions to stay updated on product features, industry trends, policies changes that may impact customer interactions
Prompt writer
Outlier AI-Hurst, TX
June 2024 to Present
• Generated creative ideas for new content pieces that aligned with company objectives
• Edited and proofread written materials for grammar, spelling, punctuation, clarity, and consistency
• Adapted writing style based on target audience demographics and brand tone of voice
• Responsible for conducting thorough research on assigned topics before starting the writing process
• Conducted thorough research on software products or technologies to produce accurate and informative content
• Responsible for proofreading all written materials before distribution to maintain brand consistency Medical Office Receptionist
Cleburne Pediatrics-Cleburne, TX
October 2018 to October 2023
Answering phones
Verifying insurance benefits and coverage
Assisting with claims disputes
Assisting with billing procedures
Taking payments
Customer/patient service
Filing
Typing
Scheduling appointments
Stay at Home Mom/Artist
Ra's Rocks-Hurst, TX
April 2012 to October 2018
Raising a special needs child and providing training, occupational therapy, and social skills. Overseeing homework and coordination with professional public educators to ensure an inclusive and accommodating learning environment. Organizing a schedule and routine for 2 young children. All other household duties,doctor's appointments, and school events. Inventory and shopping for meal planning on a single income budget for a family of five . Budgeting and finances, increasing credit score by over 150 points. Leading an art abandonment kindness community group of over 3000 members both online and in person, in conjunction with the national Kindness Rocks Project. Painting and giving away over 5000 pieces of handmade art. Helping with the community effort to set a new Guinness record (2023) for most painted rocks in a single location in Grapevine, Texas. Being a kindness ambassador to the greater HEB area of north central Texas. Focusing on self development and mental health for myself and my family in therapy. Growing as a person.
Cashier/Customer Service
Goodwill Industries-Cleburne, TX
March 2011 to January 2012
Customer service, accepting payments, using a cash register, stocking and standing displays and shelves. Merchandising. Handling of goods. Determining cost of goods. Team building. Fast paced multitasking environment.
Assistant Manager
Family Dollar-Cleburne, TX
May 2009 to January 2011
Opening, closing, and overseeing all operations of retail store. Setting up merchandising displays, handing customer service, complaints and refunds, store security procedures, and cash deposits. Overseeing cashiers and directing their tasks. Unloading trucks and performing inventory duties. Mentoring young adults that were part of the team and showing strong work ethic and dedication. As part of the management team of myself and only 2 other ladies, we increased profits by 12% in the time I was there and improved customer feedback by 47%, bringing our store to #14 in the state. Substitute Teacher K-12
Blum ISD-Blum, TX
September 2007 to May 2009
On call substitute teacher for a K-12 campus of about 400 students. Certified teachers aide and special education intervention specialist. Assisted special needs students with accommodations for standardized testing.
Supervised 10-20 students ranging in age from 5 to 19. Long term Science sub, covering physical health with seventh graders over a 6 -week period. Creating lesson plans, keeping order, grading assignments, using online grading system, and ensuring safety of children.
One on one tutoring and mentoring.
Newspaper Courier
The Dallas Morning News-Cleburne, TX
June 2004 to December 2006
Nightly delivery to homes and businesses all over Johnson County and Hill County, TX. Independent sub contract work.
Self supervised daily pick up of bulk newspapers, assembly of papers, and delivery to over 20 businesses and 200 homes. At one point my route was 100 miles a night and I did it by myself in about 4 and 1/2 hours, every night from 1-6 am.
I had a very good track record for being dependable and getting my papers out on time. General Manager
McDonald's-Cleburne, TX
May 1989 to May 2004
I worked every position there was to work at McDonald's, from Store Activities Representative (scheduling and hosting birthday parties, handing out coupons and coordinating with local schools for community events, fundraisers, and Ronald McDonald visits, and working with Ronald McDonald House Charities in the greater Fort Worth area.) to building maintenance,(physically scrubbing parking lots, fryers at 400 degrees, maintaining rooftop HVAC system, and merchandising windows) to grill area supervisor, to assistant manager, to finally general manager of my own location inside Walmart. I took over the store in 1999, and brought it from a floundering profit margin to over 25% by 2001. I won lots of accolades, recognition, and awards from my peers and superiors in corporate McDonald's. I did it by building a rapport and relationship with the Walmart employees and working with Walmart store management to make our relationship one of camaraderie and respect, which had not been in place before then.
I received formal training in customer service, food safety, and profit and loss from corporate McDonald's in Irving, TX. several times throughout my career there. I was also trained in human resources with regards to hiring and retaining employees. My turnover rate at one point was the lowest in the north Texas region of stores. My food cost was also always in the top 3 tier, the entire time I was general manager. Other duties included inventory and ordering product deliveries for the store, receiving those deliveries, handling of cash and deposits, using a digital point of sales system in which monthly changes were made to prices and products, training of assistant managers and employees, making the store's employee and manager schedule using specific software in its beta days, resolving and mediating any issues between employees and /or management, and interviewing, hiring, and onboarding new employees, as well as evaluating current ones.
Education
Bachelor of Science in Psychology
University of Phoenix-Online Campus - Phoenix, AZ
October 2007 to July 2011
Skills
• Insurance Sales
• Cashiering
• Merchandising
• Courier
• Management
• Tutoring
• Retail Management
• Sales Management
• Medical Office Experience
• Medical Receptionist
• Insurance Verification
• Store Management Experience
• Food Service
Certifications and Licenses
Driver's License
Groups
The Kindness Rocks Project
June 2017 to Present
Painting and leaving rocks as an act of random kindness to inspire others to do the same or just brighten a stranger's day.
Contact this candidate