Data Entry Customer Service

Customer Service Associate

Cencor – Remote

July 2023 – March 2025

· Performed insurance verification, co-insurance billing, and enrollment into patient assistance programs.

· Handled both inbound and outbound calls to manage delinquent accounts, set up payment plans, and provide patient communication support.

· Prepared and distributed paper and electronic invoices, ensuring accuracy in billing and timely delivery.

· Conducted data entry of sensitive patient and account information into multiple systems with high accuracy and confidentiality.

· Maintained detailed account records and updated payment plan statuses in real time.

· Assisted in reconciliation of account discrepancies, contributing to overall reduction in outstanding receivables.

SAP Ariba – Remote

July 2020 – June 2023

·

using SAP Ariba’s procurement and supply chain platform. Delivered front-line customer support for business clients across various industries Rebecca Ruben

Saegertown, PA 16433

*********@*****.*** 412-***-****

Education Experience

Associate's Degree in Criminology

Professional Experience

Customer Service Representative / Data Entry Specialist Typing Test Results

· Supported account retention and helped onboard new business clients through responsive service and account setup assistance.

· Facilitated extensive data entry operations, including inputting and managing product listings, account details, transactional records, and service requests between wholesalers and retailers.

· Maintained accurate and up-to-date digital records of communication logs, sales orders, and service agreements.

· Utilized CRM and proprietary software to track customer issues and ensure resolutions within service-level timelines.

· Played a key role in streamlining operations by identifying data entry bottlenecks and suggesting improvements to digital forms and input workflows. Closing Coordinator

Mortgage – Moon, PA

October 2017 – June 2020

· Supported the loan closing process by preparing and reviewing financial documents and verifying client data for mortgage refinancing.

· Performed thorough data entry of mortgage details, property information, borrower documentation, and legal records into internal systems.

· Cross-checked deeds, tax documents, bankruptcy filings, and title reports to ensure completeness and compliance with underwriting standards.

· Managed document submission timelines and collaborated with title companies, lenders, and attorneys to facilitate successful closings.

· Maintained highly organized digital and physical filing systems for closed and pending loan files.

Student Loan Associate

ACS – Warrendale, PA

March 2016 – September 2017

· Managed student loan accounts, providing customer service related to billing inquiries, payment processing, and account status updates.

· Conducted daily data entry tasks related to student loan balances, repayment plans, deferments, and specialized accounts.

· Ensured consistent accuracy in updating databases with borrower information, payment receipts, and delinquency statuses.

· Worked closely with collections and finance teams to support reconciliations and compliance reporting.

· Delivered professional, empathetic support to borrowers navigating financial hardship or repayment transitions.

Benefits Verification Specialist

Aerotek – Pittsburgh, PA

March 2011 – February 2016

· Verified health insurance benefits for patients across multiple payer systems, identifying coverage details, copays, deductibles, and prior authorization requirements.

· Interacted with providers and payers to obtain up-to-date plan details, ensuring eligibility and coverage were accurately documented.

· Executed data entry of benefit verification findings, patient-specific cost-sharing structures, and access limitations with precision and speed.

· Maintained audit-ready documentation, minimizing errors and expediting claim processing for patient medications and treatments.

· Provided administrative support for reimbursement processes and appeals. Office Manager

Walker Industries – Pittsburgh, PA

January 2000 – March 2011

· Oversaw daily office operations including financial reporting, payroll processing, and administrative coordination.

· Managed accounts payable and receivable, monitored cash flow, and prepared internal financial statements using accounting software.

· Maintained robust data entry practices by recording detailed transaction logs, vendor payments, and customer billing information into systems like Quicken, Microsoft Excel, and custom ERP tools.

· Created and maintained accurate spreadsheets for inventory control, invoice tracking, and bank reconciliations.

· Demonstrated high-level proficiency with Microsoft Office Suite, particularly Excel

(formulas, pivot tables, and data sorting/filtering).

· Ensured all data entry and recordkeeping followed company standards and audit requirements.

Contact this candidate