Housekeeping

E V E L Y N N N O V E L L A M W I L I T S A

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PROFESSIONAL SUMMARY

Dedicated and detail-oriented hospitality professional with over 8 years of experience in guest room and public area management. Demonstrated expertise in cost control, customer service, and efficient housekeeping operations. Proven ability to handle guest inquiries, manage inventory, and maintain high standards of cleanliness and guest satisfaction. SKILLS AND ABILITIES

Housekeeping Management Customer Service Excellence Cost Control & Inventory Management Data Entry & Administrative Support Team Leadership & Training Sales & Client Consultation First Aid & Emergency Response EXPERIENCE

Head of department housekeeping June 2024-Feb 2025 Wild hill Masai mara

Overseeing general cleanliness of the hotel

Rooming of guests

Guest Room Attendant

Radisson Blu, Nairobi Kenya May 2024 – June 2024

Maintained cleanliness and orderliness of guest rooms and public areas, ensuring high standards of hygiene and comfort.

Efficiently handled guest requests and complaints, contributing to an improved guest satisfaction score by 15%.

Assisted in the coordination of housekeeping tasks during peak periods, improving operational efficiency by 10%.

Guest Room Attendant & Public Area Attendant

Mövenpick Hotel Westlands, Nairobi July 2022 – April 2024

Provided exceptional housekeeping services, resulting in a 20% increase in positive guest feedback.

Managed inventory levels for amenities and supplies, reducing stock discrepancies by 12%.

Collaborated with the front office to ensure seamless guest experiences. House Manager Embassy of Palestine, Kenya Jan 2022-June 2022

Managed household operations, including staff supervision, budgeting, and vendor coordination, resulting in a 20% improvement in efficiency.

Oversaw maintenance schedules and conducted regular inspections, ensuring a well- maintained and secure environment.

Coordinated special events and guest accommodations, enhancing the overall experience for residents and guests.

Guest Room Attendant

Ibis Styles Hotel, Nairobi July 2021 – December 2021

Ensured that guest rooms met the hotel’s cleanliness standards, contributing to a 25% increase in guest satisfaction ratings.

Assisted in the training of new housekeeping staff, reducing onboarding time by 15%.

Conducted regular inspections of assigned rooms, ensuring compliance with safety and hygiene protocols.

Office Coordinator & Room Steward

Crowne Plaza, Nairobi August 2017 – March 2020

Managed cost control operations by balancing and distributing amenities, leading to a 10% reduction in wastage.

Replenished minibars and handled minibar disputes efficiently, maintaining guest satisfaction.

Processed data entry tasks and ensured that issues on QEMS were resolved within the stipulated time frames.

Room Steward Gelian Hotel, Machakos April 2017 – June 2017

Provided thorough room cleaning services, contributing to an overall improvement in room cleanliness scores by 18%.

Supported housekeeping management in daily operations, ensuring all tasks were completed on time.

Supervisor Hotel Mumo, Nairobi October2014 – Dec 2015

Coordinated the smooth flow of operations, including handling general inquiries and managing bookings.

Managed the manager’s office in his absence, ensuring all administrative tasks were completed efficiently.

Supervised inventory management, reducing discrepancies by 20%. Sales Representative MCV Public Health Solutions Jan 2014 – Sep 2014

Managed an assigned sales territory, leading to a 25% increase in sales within the first quarter.

Consulted with clients to recommend appropriate pest control products, enhancing customer satisfaction by 10%.

EDUCATION

Utalii College, Nairobi Kenya

Certificate in Hospitality Management

2013

Mopique Computer College, Nairobi

Computer Proficiency Training

2012

Butula Girls High School, Busia

High School Diploma

2011

TRAININGS

Housekeeping Training Maanzoni Lodge Ltd, Machakos Gained hands-on experience in housekeeping, including room cleaning, inventory management, and guest service.

LANGUAGE

Fluent English

REFERENCES

Available Upon Request

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