Customer Service Representative
Resume:
Christina M. Carter
Concord, GA 30206
Phone: 678-***-****
E-mail: **********@*****.***
Objective
I am a highly motivated and progress-focused Customer Service Representative with a long-standing background in this industry. With a track record of initiative and dependability, I have devised initiatives which I believe will prove valuable to your company.
Education
Swansea High School, Swansea, SC – Diploma, May 1999 United States Air Force, Pharmacy Technician Program – Diploma, February 2000
AAPC Certified Professional Coder – Certificate, January 2016 Skills
Personal and professional integrity
Effectively influences others
Critical thinking proficiency
Sound decision making
Excellent organizational skills
Customer Service
Problem Solving Skills
Customer Satisfaction
Data Entry
Time Management
Microsoft Office
Contact Centers
Phone Etiquette
Customer Experience
Work Experience
United States Postal Service
Senoia, GA
September 2023 – Present
Title: Rural Carrier Associate/Front End Clerk
Duties: Assist customers with packaging and mailing items. Assisted postmaster and supervisor with daily duties, including putting carrier’s time in RMSS, handling supervisor reports and daily reports, scanned packages and sorted to 14 routes, sorted incoming mail to 14 routes Broberry Manufacturing Inc.
Fayetteville, GA
August 2019 – September 2020
August 2021 - February 2023
Title: Customer Service Representative
Duties: Acted as a customer resolution liaison, maintaining customer relations with numerous clients for PPE, High Visibility and FR (Flame Retardant) apparel, answer multi line phone system and answer questions that customers have regarding stock level and pricing, enter customer orders and verify that all information is correct prior to sending information to distributors and/or charging credit cards, making Excel spreadsheets to easily access information for clients and future customers, contacting distributors to check stock and pricing, send shipment confirmations to customers. Sykes Enterprises, Inc.
Miami, FL
September 2020 – March 2021
Title: Customer Service Representative
Duties: Assisted customers with accounts for Flexible Spending, HealthCare Savings, Dependent Care Accounts. Worked with numerous systems to help customers resolve issues.
Newnan-Coweta Humane Society
Newnan, GA
April 2017-April 2019
Title: Kennel Assistant/Assistant Building Manager Duties: Assisted Building Manager and Board Members with policies and procedures, socialized animals for adoptions/fosters, administered medications according to prescriptions, made sure kennels and building were cleaned and up to code for Department of Agriculture inspections, volunteered to be Foster Dog Coordinator and Adoptions Coordinator for the Dog Team.
Avail Dermatology
Newnan, GA
February 2018 – March 2018
Title: Medical Coder
Duties: Responsible for entering correct ICD-10 codes into patient charts for billing. Also coded biopsies, stain methods and biopsy results. Also responsible for entering correct HCPCS codes. Entered payment information for alternate procedures.
Lowe Refrigeration
Fayetteville, GA
September 2016 – November 2017
Title: Data Entry Specialist/Customer Support Specialist Duties: Responsible for receiving and entering work orders from Service Channel for Sam’s Clubs all over the country. Responsible for entering orders for parts and invoicing the parts orders on Retail Link. Entering orders for sales shipments for the Sales Department. Filling out spreadsheets for cost effectiveness for Preventive Maintenance and Parts/Service for Sam’s Clubs. Entering information for Purchase Orders and maintaining the PO system when invoices come in.
Custom Molded Products
Newnan, GA
July 2016 - August 2016
Title: Receptionist/Customer Service Specialist
Duties: Data Entry for Pool Customer Service, Data Entry and Customer Service for OEM Spa Parts; entering orders, checking on backordered items, checking for Special Projects, checking for Air Freight requests, making sure that customers have the necessary materials to keep their production lines running.
Cancer Treatment Centers of America
Newnan, GA
July 2014-June 2015
Title: Radiation Oncology Scheduler
Duties: Schedule patients for consultations, fill out referral paperwork, schedule patients for follow-up appointments, imaging procedures and lab work, schedule patients for CT Simulation to start treatment planning for radiation.
Endocrine Consultants
Newnan, GA
Nov. 2011-April 2014
Title: Scheduler/Referral Coordinator/Front Desk Supervisor Duties: Collected co-pays, checked insurance referrals, schedule patients for follow-up appointments, fill out required paperwork for specialized testing, refer patients to other facilities/doctors, make new patient appointments in compliance with office procedure, answer 6+ phone line system, maintain patient charts in MediSoft EMR System.
Piedmont Newnan Hospital
Newnan, GA
Feb. 2006 – July 2011
Title: Secretary/Data Entry/Customer Service
Duties: Dispatched maintenance technicians for various repairs, maintained the Preventive Maintenance program for all mechanical equipment within the hospital, called vendors for repairs, scheduled quarterly, semi-annual, and annual maintenance by vendors, assured all tests were conducted in a timely manner and all reports were received and reviewed, assisted staff within the hospital with maintenance needed, performed daily tasks such as data entry within the AIMS and ISIS Pro work order system, answered 8+ phone line system.
United States Air Force, Offutt AFB, NE
August 1999 – September 2002
Title: Pharmacy Technician
Duties: Dispensed various types of medications, typed prescriptions, made IV medications for patients, checked for drug interactions. References available upon request
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