ANDRIA HAMILTON
Location - **** Grinnalds Avenue, Baltimore, MD 21230
Contact Details - 667-***-**** ****************@*****.***
CAREER PROFILE
Well-rounded and customer service-oriented professionals with medical administrative experience and strong clerical skills.
Maintain courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.
Fully capable of organizing large number of records and documents.
Able to assess workflow priorities and respond to departmental needs accordingly.
Manage time and prioritize duties in fast-paced, multi-task environments.
Electronic Systems and Software - OpenScape Contact Center Client Desktop and EPIC Cloud-Based EHR.
Video Communication Platforms – Zoom and MS Teams.
Microsoft Office Applications – Word and Outlook; Type 60 WPM.
KEY QUALIFICATIONS
Medical Practice Management Systems
Medical Terminology
Medical Records
HIPAA Compliance
Insurance Verification
Insurance Claim Processing
Reimbursement Processing Revenue Cycle Management
Medicare / Medicaid Government Payers
Third Party Payers
CPT & ICD-10 Coding
Medical Billing
Medical Office
Medical Administrative
Patient Registration
Data Entry
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2024
Ultimate Medical Academy Diploma – Medical Office and Billing Specialist, 2016
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
PROFESSIONAL EXPERIENCE
Gap Reason
Personal time EDUCATION
Study (Baltimore, MD) Nov 2023 to Nov 2024
Gilcrest Center Howard County, Columbia, MD 07/2023 – 10/2023
Front Desk Medical Receptionist
Answered inbound phone calls, scheduled appointments, gathered necessary documents, and collected payments.
Utilized the OpenScape Contact Center Client Desktop application and EPIC Cloud-Based EHR Software.
Entered patient demographic information into computer and verified insurance coverage.
Ensured strict adherence to security and confidentiality guidelines as outlined in HIPAA.
Gap Reason
Covid 19 (Baltimore, MD) Jan 2020 to June 2023
America’s Best Contacts & Eyeglasses, Annapolis, MD 10/2017 – 12/2019
Medical Front Desk Receptionist
Greeted patients and visitors, answered phones, scheduled appointments, and referred to inquiries.
Ensured availability of treatment information by filing and retrieving patient records.
Maintained patient accounts and obtained, recorded, and updated personal and financial information.
Verified insurance coverage, collected co-pays, and checked prescriptions.
Filed, collected, and expedited third-party insurance claims.
Protected patient rights by maintaining confidentiality.
Gap Reason
EDUCATION
Study Diploma (Baltimore, MD) May 2004 to Sep 2017
D.C. Department of Health, Washington, DC Oct 1999 to May 2004
Unit Secretary
Performed a range of clerical duties that supported the operations of the unit.
Served as an important link in the communication chain and ensured information was transmitted between nursing personnel, hospital personnel, physicians, patients, family members, and other guests.
Answered inbound phone calls, delivered messages, ordered supplies and kept work areas neat and clean.
Previous work history includes
8+ combined years of cross-functional experience as a Legal Clerk at P.G.
Department of Social Services, Editorial Secretary with the American Journal of Psychiatry, and Word Processing Operator for the Claims Administration Corporation.