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Customer Service Office Manager

Location:
Las Vegas, NV
Posted:
May 28, 2025

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Resume:

KIMBERLI M. ROMANO

***** ***** ***** ****/ * StriderRd

Las Vegas, NV 89145 / Wallkill, NY 12589

845-***-****

****************@*****.***

May 2022 to present

Retired

CrossCountry Mortgage

January 2017 to May 2022

Mortgage processor

FHA, VA and Conventional retail loans

Extremely high volume office. Collect all documentation from Loan Officer and/or client. Reviewed all new loans, input all loan data into mortgage system, reviewed titles and appraisals. Prepared file to be submitted to Underwriting. Once loan approved, cleared all loan conditions and submitted file to Closing Dept. Provide constant updates to customers and Loan Officers. Provide high level of customer service at all times.

Freedom Mortgage Corporation

June 2014 to January 2017

Office Manager/Processor/Loan Closing Coordinator

Trouble shooting.Oversee branch operations as OPS Manager, customer service, Paid bills for the office,order supplies, maintained Branch Security, monthly reports, new employee training, review documents for accuracy. Assisted clients in obtaining mortgage documents

RUSSELL LAW OFFICE, P.C.

Newburgh, New York

August 2012 to October 2013

May 2009 to December 2009 Office Manager Client communications and assistance. Handled negotiations with insurance carriers on client’s claims. Drafted pleadings. Responsible for all medical and legal filings. Responsible for coordinating attorneys’ calendar.

METLIFE HOME LOANS

700 Corporate Boulevard

Newburgh, NY 12550

December 2009 July 2012

Wholesale Coordinator( Mortgage Processor ) Reverse Mortgages –Wholesale FHA Loans. Review all new loans, redisclose, and input all loan information into mortgage system.

Review titles, and appraisals. Prepare file to be submitted to Underwriting Dept.. Upon approval clear all loan conditions and submit file to Closing Dept. Provide high level of customer service to brokers at all times.

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WALDEN SAVINGS BANK

Montgomery, New York

June 2007 to April 2009

Training & Development Manager

Managed teller training department. Responsible for training all bank employees. Assisted in Developing and implementing training programs. Evaluated and retrained employees with performance problems. Assisted in developing policies and procedures. Oversaw and assigned on line training courses for all employees. REAL ESTATE MORTGAGE NETWORK

Saddle River, New Jersey

January 2007 to May 2007

Mortgage Processor. FHA and Conventional Retail . Worked with several lenders and their various mortgage programs. Reviewed new files, redisclosed loans, input loan information into mortgage system. Loan run through AUS. Prepared file to be submitted to applicable lender. Once approved if loan conditions, clear all conditions and submit file to Closing Dept. FIRST FINANCIAL EQUITIES

Teaneck, New Jersey

February 2006 to December 2006

Mortgage Processor – FHA and conventional Retail ( went out of business ). COUNTRYWIDE HOME LOANS

Newburgh, New York

January 2002 to February 2006

Mortgage Processor FHA and Conventional Retail. Extremely high volume office. Collect all documentation from Loan Officer and/or client. Reviewed all new loans, input all loan data into mortgage system, reviewed titles and appraisals. Loan submitted to CLUES. Prepared file to be submitted to Underwriting. Once loan approved, cleared all loan conditions and submitted file to Closing Dept. Provide constant updates to customers and Loan Officers. Provide high level of customer service at all times.

WARWICK SAVINGS BANK

Newburgh, New York

August 1998 to January 2001

Assistant Branch Manager

Opened new accounts and managed the daily operations of the branch. Oversaw the teller line and coordinated staffing. Responsible for all monthly report, and monthly audits. Provide high level of customer service.



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