Customer Service Office Manager
Resume:
KIMBERLI M. ROMANO
***** ***** ***** ****/ * StriderRd
Las Vegas, NV 89145 / Wallkill, NY 12589
****************@*****.***
May 2022 to present
Retired
CrossCountry Mortgage
January 2017 to May 2022
Mortgage processor
FHA, VA and Conventional retail loans
Extremely high volume office. Collect all documentation from Loan Officer and/or client. Reviewed all new loans, input all loan data into mortgage system, reviewed titles and appraisals. Prepared file to be submitted to Underwriting. Once loan approved, cleared all loan conditions and submitted file to Closing Dept. Provide constant updates to customers and Loan Officers. Provide high level of customer service at all times.
Freedom Mortgage Corporation
June 2014 to January 2017
Office Manager/Processor/Loan Closing Coordinator
Trouble shooting.Oversee branch operations as OPS Manager, customer service, Paid bills for the office,order supplies, maintained Branch Security, monthly reports, new employee training, review documents for accuracy. Assisted clients in obtaining mortgage documents
RUSSELL LAW OFFICE, P.C.
Newburgh, New York
August 2012 to October 2013
May 2009 to December 2009 Office Manager Client communications and assistance. Handled negotiations with insurance carriers on client’s claims. Drafted pleadings. Responsible for all medical and legal filings. Responsible for coordinating attorneys’ calendar.
METLIFE HOME LOANS
700 Corporate Boulevard
Newburgh, NY 12550
December 2009 July 2012
Wholesale Coordinator( Mortgage Processor ) Reverse Mortgages –Wholesale FHA Loans. Review all new loans, redisclose, and input all loan information into mortgage system.
Review titles, and appraisals. Prepare file to be submitted to Underwriting Dept.. Upon approval clear all loan conditions and submit file to Closing Dept. Provide high level of customer service to brokers at all times.
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WALDEN SAVINGS BANK
Montgomery, New York
June 2007 to April 2009
Training & Development Manager
Managed teller training department. Responsible for training all bank employees. Assisted in Developing and implementing training programs. Evaluated and retrained employees with performance problems. Assisted in developing policies and procedures. Oversaw and assigned on line training courses for all employees. REAL ESTATE MORTGAGE NETWORK
Saddle River, New Jersey
January 2007 to May 2007
Mortgage Processor. FHA and Conventional Retail . Worked with several lenders and their various mortgage programs. Reviewed new files, redisclosed loans, input loan information into mortgage system. Loan run through AUS. Prepared file to be submitted to applicable lender. Once approved if loan conditions, clear all conditions and submit file to Closing Dept. FIRST FINANCIAL EQUITIES
Teaneck, New Jersey
February 2006 to December 2006
Mortgage Processor – FHA and conventional Retail ( went out of business ). COUNTRYWIDE HOME LOANS
Newburgh, New York
January 2002 to February 2006
Mortgage Processor FHA and Conventional Retail. Extremely high volume office. Collect all documentation from Loan Officer and/or client. Reviewed all new loans, input all loan data into mortgage system, reviewed titles and appraisals. Loan submitted to CLUES. Prepared file to be submitted to Underwriting. Once loan approved, cleared all loan conditions and submitted file to Closing Dept. Provide constant updates to customers and Loan Officers. Provide high level of customer service at all times.
WARWICK SAVINGS BANK
Newburgh, New York
August 1998 to January 2001
Assistant Branch Manager
Opened new accounts and managed the daily operations of the branch. Oversaw the teller line and coordinated staffing. Responsible for all monthly report, and monthly audits. Provide high level of customer service.
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