Administrative Assistant Customer Service
Resume:
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***********@*****.***
Laura Hollis
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answer a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong drive to succeed. Skills
Documentation
Filing
Customer Service
Microsoft Office
Multi-tasking
Appointment Setting
Event Coordination
Administration Support
Dedicated Team Player
Client Relations
Meeting Support
Invoice Processing & Billing
Inventory
Experience
JUNE 2021-September 2023
Customer Account Manager / Aptive Pest Control
Provide support to customers through phone calls, emails, or text messages. Daily tasks include scheduling appointments, handling customer inquiries, maintaining customer accounts, processing payments, and communicating with various departments to ensure customers’ needs are met.
FEBRUARY 2019-NOVEMBER 2020
Insurance Sales Agent / Gantt Insurance Agency
Provide support to the office and clientele. Daily tasks included scheduling appointments, handling client inquiries, binding insurance policies, maintaining client files, processing payments, directing incoming phone calls, providing customer service to insurance-related inquiries, recording daily payment logs in QuickBooks and making deposits. SEPTEMBER 2017– FEBURARY 2019
Receptionist / Dennis K. Dodson INS Agency
Provide administrative support to the office and clientele. Daily tasks included scheduling and confirming appointments, handling client inquiries, directing incoming telephone calls, maintaining client files, and processing client payments. SEPTEMBER 2016 – SEPTEMBER 2017
Kitchen Manager / American Legion Post 10
Responsible for the entire kitchen operation, including overseeing food ordering and inventory, food preparation, event coordination, and planning.
APRIL 2011 – JUNE 2012
Administrative Assistant / Dental Office of Dr. Samuel Hamm Served as an administrative assistant answering telephones, greeting patients as they entered the office, provided customer service to dental patients by taking payments, scheduling and confirming appointments. Maintained dental record filing system and worked with many insurance companies to ensure patient benefits and coverage. Education
2013
Business Administration / Strayer University
2004
High School Diploma / Caroline County High School
Volunteer Experience
A.G. Richard Elementary School, 2015.
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