GiS Business Analyst
Resume:
SEAN HOGAN
Vale, NC *****
919-***-**** • ********@*****.***
GIS BUSINESS ANALYST
Highlights:
GIS Business Analyst overseen multiple business units within USCIS to improve efficiency, applying ESRI ArcGIS tools to create maps, dashboards, and test quality assurance, to improve the efficiency for the business.
Clearance:
Public Trust
Education/Certifications:
(Bachelor of Science, Geography, Salisbury University, 2011)
Geospatial Analytics and Mapping in Tableau, Tableau
Spatial Analysis, ESRI
Basic GIS, ESRI
Career Summary:
Loopcore, USCIS-DHS
Senior Business Analyst (June 2024 –March 2025)
Collaborated with stakeholders to gather, analyze, and validate IT system and process requirements through interviews, workshops, and surveys
Developed business process models, use cases, and user stories to support solution design and documentation
Translated business needs into functional specifications and technical designs in partnership with technical teams
Built and maintained strong relationships across DHS departments to ensure alignment and effective communication
Supported IT solution development, led user acceptance testing (UAT), and delivered user training
Provided post-implementation support and facilitated issue resolution
Identified and implemented opportunities for process improvement and IT optimization
Stayed current with industry best practices, emerging technologies, and regulatory changes
IntelliBridge, USCIS-DHS
GIS Business Analyst (October 2022 –October 2023)
Converted data from SAS to Excel imported into ArcGIS.
Applied data management and data validation for on-going project still in current use for updating purposes.
Published maps and dashboards that can be viewed and applied for the public.
Created an interactive map using ArcGIS Experience Builder to display areas of customer need for the Office of Citizenship, Partnership, and Engagement.
Managed projects and tasks through using Microsoft Planner and JIRA Kanban.
Performed overnight data deployments, software quality assurance testing, and data validation.
Organized flowcharts, guides, and process procedure documents to improve the process for new user for ArcGIS.
Administered channels in Microsoft Teams to organize groups to manage updates on projects including files, folders, and hyperlinks to maps and dashboards.
Presented weekly roadmap Scrum meetings with ArcGIS and Business Intelligence team to discuss status on projects routinely up to including executive level leadership.
KYM Advisors, USCIS-DHS
GIS Business Analyst (March 2022 – October 2022)
Pioneered the first dashboard map using ArcGIS Portal for the CRO FDNS to improve efficiency among site visits for management and analysts within their department.
Developed geodatabase schemas and analysis methods needed to support project goals.
Communicated analysis sessions on projects to prioritize goal and process improvements regarding business’s needs.
Generated conceptual process models, identified key issues, and evaluated business and technical solutions through alternative analyses.
Facilitated collaboration between technical and business team leaders to enhance data analytics, ensuring streamlined processes, requirements, and impactful reports for executives and stakeholders.
Insight Global
Business Systems Analyst Consultant (December 2021 – March 2022)
Provided technical assistance in identifying, evaluating, and developing systems.
Worked with user groups to provide training, resolved questions, assess user needs, and recommended changes.
Developed test plan components with the technology department.
Liaison between the business and technology department by conducting business planning and processes.
APEX Systems
Business Systems Analyst Consultant (October 2020 – November 2021)
Handled the IT side of the physical letter request process of documentation sent to customers.
Verified and submitted business flows to external vendors who created letter confirmation.
Managed project phases on an automated workflow system to eliminate manual process for producing letters.
Created business requirement document on backlog settings acceptance criteria in SharePoint organized by Tasks, User Stories, Features, and Epics.
Conducted Scrum and One on One meetings regarding the status on projects.
Mapped business process flows displaying steps and procedures using Microsoft Visio.
RoundPoint Mortgage
Senior Business Analyst (December 2018 – April 2020)
Served as a Product Manager for KPI’s, Scorecards, automated processes, and reporting project completion.
Provided status on projects, ad hocs, and data analytics with multiple business units.
Articulated and identified inconsistencies between stated business requirements and the technical delivery of business.
P&R Dental Strategies
Business Analyst / IT Manager (July 2017 – June 2018)
Routinely held scrum meetings with IT department to discuss status on projects.
Operations included software installations with the Help Desk Team, data deployments with the Development Team, and setting up equipment for employees.
Organized projects via Smartsheet and Kanban lead to staff efficiency.
Cenlar FSB
Business Analyst II (February 2014 – July 2017)
Performed accounting, quality control testing, risk management, and financial analysis.
Fulfilled requests using ArcGIS and Tableau for geographic data on reports.
Organized projects and tasks with multiple departments using SharePoint.
Developed macros with Visual Basic, Excel, and Access to update data.
Created queries to produce reports serving all departments throughout the company using CenBase, as a SQL Interface internally.
Technical Skills:
GIS / Data Visualization: (ESRI Field Maps, Survey 123, Operations Dashboard, Python scripting,ArcGIS, Maptitude, GeoNetworks, AutoCAD, Adobe After Effects, Adobe Illustrator, Tableau)
Project Management: (MS Teams, Kanban, JIRA, SharePoint MS Visio, Smartsheets)
Reporting / Analytics: ( MS Office suite (Word, Excel, Access, PowerPoint), Adobe Photoshop, SAS, MS SQL, Microstrategy, CenBase, SSRS, MiniTab, SAP, DataBricks)
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