Solutions Engineer Customer Success

Chris D. Bickram

SR. SOLUTIONS ENGINEER

Lynbrook, NY 718-***-**** **********@*****.*** https://linkedin.com/in/chrisbickram Skills

§ Cloud & Containerization: Kubernetes, AWS, Docker

§ Monitoring & Observability: DataDog. Grafana, SNMP/NetFlow, SolarWinds, Wireshark

§ Programming Languages: Python, JavaScript

§ SaaS Architecture & APIs: RESTful APIs, Microservices, Low-code / No-code platforms

§ Data & Automation: SQL, PostgreSQL, IPaaS, Data Query Optimization

§ Security & Networking: Application Security, TCP/IP, Vulnerability Management

§ Sales Engineering Tools: MEDDPICC, Salesforce, Jira, Microsoft Dynamics 365

§ Linux (Ubuntu, CentOS, RHEL) TCP/IP Network Engineering

§ Application Security, Vulnerability Management

§ Emerging Technologies: AI/ML, Software Supply Chain Fundamentals

§ Broadband FWA Wi-Fi & DOCSIS Solutions

§ Product Management: SDLC, Agile methodologies, Roadmap Development

§ Team Leadership: Coaching, Mentoring, Team Management Experience

TACC Sr. Solutions Engineer (Remote) 2023 – Present

§ Collaborated cross-functionally with Sales, Engineering, Project Management, and Customer Success teams to enhance solution delivery and operational efficiency by leveraging open-source cloud native technologies and GTM strategies for deploying vCMTS and NFV solutions, addressing key C-Suite and customer engagement needs with a focus on cloud architecture.

§ Developed and delivered interactive technical workshops centered around KVM, OpenStack, Docker, Kubernetes, AWS Grafana alongside VNF/SDN solutions; accelerated client understanding by 40% as evidenced by post-training assessments conducted weekly.

§ Integrated SQL query workflows into diagnostics pipelines to drive data-driven client support.

§ Led over 15 evaluations and proof-of-concepts (POCs) leveraging AWS cloud services, guiding the discovery process for RFI, RFP, and RFQ responses through full sales cycles to help clients make well-informed decisions and ensure successful project delivery, boosting project win rates by 25%.

§ Coordinated complex, multi-million-dollar projects with developers, IT managers, and C-level executives across diverse industries, ensuring 100% alignment with customer objectives and deadlines.

§ Integrated Java-based APIs and webhooks into existing workflows using CRM systems to streamline data exchange and improve sales processes, resulting in a 25% increase in efficiency.

§ Managed technical onboarding processes for mid-market and enterprise clients, leveraging technical knowledge and providing direct mentoring to ensure seamless integration and solution delivery, reducing setup time by 30 hours per project.

§ Designed and deployed scalable SaaS solutions tailored to B2B clients, reducing time-to-value by 30%.

§ Collaborated with the Marketing team to develop and deliver technical presentations and case studies for prospective clients, providing presales and professional services support, resulting in a 20% increase in qualified leads.

6WIND Solutions Architect 2021 - 2023

§ Engineered and configured virtual routing across PNF, VNF, and cloud-native environments using Kubernetes, reducing latency by 50ms per transaction and demonstrating advanced cloud computing skills.

§ Delivered post-sales customer success and account management for B2B SaaS (6Wind VSR) offerings by ensuring smooth onboarding and solution adoption, increasing customer satisfaction and retention, and improving overall customer experience.

§ Drove sales engineering support for 20+ RFPs annually, designing tailored API platform architecture solutions that initiated a 30% growth in client acquisition.

§ Built and deployed microservices on Kubernetes using Docker containers, reducing deployment cycle from 45 minutes to under 5 with CI/CD automation.

§ Engineered Python scripts to optimize PostgreSQL queries for client analytics, reducing average query time by 60% and enabling real-time data insights.

§ Executed MEDDPICC-aligned pre-sales engagements, contributing to deal strategy, uncovering decision criteria and influencing key stakeholders to drive solution alignment and deal success. CASA SYSTEMS Sales Engineer 2016 - 2021

§ Deployed vCCAP workloads in Kubernetes clusters, enabling auto-scaling of broadband session handling and increasing throughput capacity by 65%.

§ Managed the full lifecycle of 12 complex projects, ensuring on-time and within-budget project delivery and successful program completion, consistently meeting customer expectations and deadlines.

§ Developed and executed pre-sales strategies, partnering with account executives to identify and qualify leads, resulting in a 25% increase in qualified opportunities and improved customer engagements.

§ Automated broadband/FWA deployment scripts using Python and YAML-based Helm charts, reducing site rollout time by 50%.

§ Served as a key liaison between Product, Engineering, and Sales teams for wireline products and EFT testing, accelerating mid-tier product rollout by 25%.

§ Collaborated with sales and marketing teams to develop and execute go-to-market strategies for new product launches, resulting in 20% increase in market share. Education

§ Queens College CUNY Queens, NY

Bachelor of Science in Computer Science 2001

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