Business Analyst Change Management
Resume:
Razia Shaik
BUSINESS ANALYST
****************@*****.***
PROFILE
Business Analyst with 8+ years of experience in the IT Industry working with Banking, Healthcare and Retail sector client.
Have hands on experience in leading and planning the definition, analysis, validation and maintenance of business requirements and business processes by working in close liaison with customers and other divisions and in line with evolving business requirements.
SKILLS
Requirement gathering &
Elicitation
User Stories
Root cause analysis
Agile / Scrum Implementation
Documentation (project charter, BRD & FRD)
Stakeholder Management
Jira, Confluence, Wireframing &UML
Change management
As-Is / To-Be Analysis
TOOLS
Jira
Confluence
Visio
Balsamiq
Power BI
MS Excel, Word, PowerPoint
Basic SQL
CERTIFICATIONS
CCBA
WORK EXPERIENCE
May 2022-present
ComputerShare
Project 1#: Credit Health Monitor
Project deals with showing overall credit health & insights of the customer using Experian FICO Score
Displaying of summary of key factors like payment history, credit utilization, inquiries, accounts
Integration with Experian system to fetch the credit score and other parameters
Displaying the individual rating and weightage of each score factor
Provide users with real-time insights into their credit data
Project 2#: Credit report
Credit report leverages data from Experian credit reports.
Provides a comprehensive overview of an individual's credit history.
Includes detailed information on:
1.Credit accounts
2.Summaries of open accounts
3.Past due balances
4.Number of accounts in good standing
Also contains records of:
1.Credit inquiries
2.Collections
3.Public records
June 2019 - April 2022
Blue Cross Blue Shield, Kansas City, KS
Project 1#: Dealer Business Management system(P2P)
Interfacing of data from legacy system used by dealers to the new DBM (Dealer Business Management) system.
Handling requirements of dealers in the system to match the dealer business needs.
Creating custom screens, reports for creating purchase order and billing.
Automatic conversion of purchase requisitions to purchase order through back-end scheduling.
A very important criteria of LOT based procurement was developed as per the customer requirement for the procurement cycle.
September 2018 – May 2019
Vanguard, Malvern, PA
Project : Easy purchase Instalments
Development of financial application that enables users to convert eligible credit card purchase into structured installment loans after the purchase has been made, allowing for predictable and manageable repayment.
December 2014 – July 2016
Amazon, India
Project: Integrated Product Procurement Tool (IPPT)
centralized and automated platform that streamlines the procurement process—from product requisition to vendor selection, purchase order creation, and delivery tracking—while integrating with existing enterprise systems (ERP, finance, and inventory management).
ROLES AND RESPONSIBILITIES
Engage in requirement gathering with the stakeholders and ensure alignment with the development team for the assigned project.
Hands on experience in converting requirements into user stories & acceptance criteria.
Validate proposed solutions to technical and/or business problems in relation to current and future business environment, reconciling business requirements with technical solutions.
Performed As-Is & To-Be analysis in the initial stages of the project.
Assisted in change management and implementation processes
Ensured the proposed solution meets business goals
Assisted in designing business solutions and workflows
Worked using Agile methodology and has successfully hosted Agile ceremonies.
Worked with UML diagrams like flowcharts, activity diagrams and use case diagrams.
Actively involved in UAT in the testing phase of the project.
Hands on experience in preparing various artefacts like Project charter, BRD, FRD.
Imparting internal knowledge transfer sessions on business processes to support team.
Participated in creating user manual and training key users.
Solid written and verbal
EDUCATION
MBA in Operations Management,2016
Alliance School of Business, Alliance University, Karnataka, India
Bachelor of Technology in Applied Electronics and Instrumentation Engineering,2013
Rajagiri School of Engineering and Technology, MG University, Kottayam, Kerala, India
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