Scrum Master Program Manager
Resume:
Alejandro Castillo
************@*******.***
Summary
I am a professional with 17 plus years of experience working in HP and WIPRO Technologies, during this time I have worked in several WW projects like GERP implementation, Finance reengineering, M&A and IT, in which I have performed in jobs like PM, Program manager, Product Owner, Delivery Manager and Scrum Master, with my current role being Sr. Scrum Master and Service delivery lead in WIPRO working with NIKE. Also, I have experience leading groups in Finance, Operations and Tax.
Before HP I worked as a GM for a Mexican company in which I oversaw the complete operation managing a total of fifteen employees
EDUCATION
UNIVA. International Business Administration (University Degree)
University UNIVER. B.S. Accounting (University Degree)
August 1991 to May 1994. High School Institute Oriente Arboledas.
CERTIFICATIONS
PMP certification.
Agile Safe certification.
Agile for Teams certification.
Agile Scrum master certification.
PROFESIONAL EXPERIENCE
WIPRO Technologies Jan 2023 to date
IT Senior scrum master and Delivery Manager and People Manager assigned to Nike account.
Agile Scrum Master activities.
Manage each project’s scope and timeline.
Creation of Epics, stories and reports in JIRA
Coordinate sprints, retrospective meetings, and daily stand-ups.
Coach team members in Agile frameworks.
Facilitate internal communication and effective collaboration.
Be the point of contact for external communications (other teams).
Work with product owners to manage backlogs and new requests.
Resolve conflicts and remove obstacles that occur.
Help teams implement changes effectively.
Ensure deliverables are up to quality standards at the end of each sprint.
Guide development teams to higher scrum maturity.
Help build a productive environment where team members ‘own’ the product and enjoy working on it.
Draft stories that reflect the business needs, intentions, and acceptance criteria in a manner that the technical delivery teams will be able to reflect in their development work.
Collaborator Analysis & Change - Effectively identifies team members from all areas of the business, and actively builds and maintains relationships according to individual partner needs and levels of influence. Supplies to communication plans and change management for project and customers.
Requirements Analysis and Design Definition - Responsible and accountable for requirements management plans including elicitation, approvals, processes, RAID, and scope impacts.
Experience implementing and supporting production applications (SLAs, incident, change, request, and problem management).
Manager activities:
First filter for talent acquisition and management for new SMs in Wipro.
Be the point of contact for new needs or SM requirements.
Resolve conflicts with SM.
Guide new SM before and after the enrollment process.
Management of employee and Wipro relations.
Improve our people process and service provided to Nike account,
Hewlett Packard Inc:
September 2021 to January 2023: New Business enablement: IT and Business Agile Project manager Lead / Scrum master & Delivery manager for S4 HANA products
Activities as a project manager / scrum manager
Lead for different IT projects related to engineering and M&A projects leading daily scrum activities (Daily stand-up meetings, Sprint planning meetings, retrospectives, and reviews).
Work with different areas to obtain the best outcome for the project by helping to remove obstacles, Business features review and backlog grooming.
Ensure that visibility to upper management during the daily scrum calls on the progress of the project as well as the items with risk is provided, with appropriate communication to stakeholders.
Activities as Delivery Manager.
Facilitate collaboration and management of relationships with SMEs, Business, IT, stakeholders, and other areas needed.
Interact with various teams to ensure efficient processes and meet customer expectations.
Closely partnering with the Architecture team, ensuring the technical solution will deliver the agreed business benefits.
Leads the work with the business to identify functional and technical requirements, translating the requirements into design specifications reflecting Functional Design, User Interface Design and Business Process Design.
Monitor project progress, tackle potential issues, and continually optimize for better efficiency.
Facilitate communication between the various teams to ensure constructive collaboration and flow of information.
Identify potential risks to a project deadline and quality.
Provide mitigation measures and ensure a plan to action is delivered.
Manage the project within the budget to maximize results for the customer.
Review of day-to-day activities to set up policies and guidelines for the delivery of the solution.
Be a mentor to more junior peers or program managers.
Experience implementing and supporting production applications (SLAs, incident, change, request, and problem management).
Hewlett Packard Inc:
October 2019 to September 2021: Costing Architecture operations Manager Business and IT Agile Project manager / Program manager lead /scrum master / Product owner Delivery manager and Release Manager for Supply chain projects in S4 HANA
Description:
Delivery Manager, Project manager, SM and Product owner activities
Drive organizational accountability to accomplish WW business project by defining and establishing plans, budget, and resource allocation.
Review of SOW and negotiations with Deloitte.
Lead the communication for the projects to all stakeholders and Deloitte.
Collaborate with Stakeholders to develop projects controls and testing as well as for the creation of training material and at times provide this training to the related parties or groups involved and identifying risks / gaps associated with the SOW.
Worked as a Delivery manager and program manager for the GERP implementation for the rebates and royalty process working with Deloitte team.
Project lead for delivery solutions, identify business process, strategy for implementation and planning.
Review that all parts of the projects are being taken in consideration.
Worked as an interface between BU and Deloitte to identify the needs from the BU or region.
Aligning requirements across stakeholders, BU, Regions, or tracks, identify roadblocks and determine action items and owners for those.
Facilitate business discussions and resolution of conflict, create definition of done for user stories.
Provide visibility to upper management and communicate strategic process decisions, plans, and status.
First point of contact for relationship management between consultant and HP.
Work as a problem solver and help all teams to maintain a healthy and productive working environment.
Work with Deloitte to have all KT sessions provided to end users, Business support team and functional support teams as well as to have all training materials and documentation ready for go live plans.
I worked as a testing lead and coordinator as well as approval for FUT, SIT and UAT.
In charge of communication across different regions, groups, and multiple levels of leadership to provide project status.
Liaison with IT, master data, product data, GL and other teams involved in the project implementation.
Track milestones and tasks to the assigned teams.
Developing and communicating the product goal and vision.
Creating, clearly communicating, and ordering product backlog items (user stories, tasks, etc.).
Ensuring the backlog is transparent, visible, and understood by the team.
Prioritizing backlog items to maximize business value.
Refining the backlog to ensure it reflects evolving customer needs and priorities.
Overseeing releases and ensuring quality standards are met.
Being available to answer questions from the development team and clarifying requirements.
Manager activities.
WW support for costing systems within HP, ensuring that the information flowing in the system is shown correctly.
Worked in problem solving solutions in case of issues related to cost, reengineering of processes based on solutions identified.
Ensuring Master data information is accurate and correctly reflected.
Problem solving in case there are issues identified.
Provide follow up status on issues / risks identified.
Serve as a focal point of contact for IT Internal audits.
Ensuring the product delivers value to customers, users, and the company.
Monitoring key product metrics and evaluating progress at each iteration.
Facilitating decision-making and prioritization among stakeholders.
Release Manager activities
To ensure successful and reliable network implementations, minimizing downtime and disruptions to business operations.
Planning, scheduling, coordinating, and executing network upgrades and deployments.
Release Planning:
Develop and maintain detailed release plans, including timelines, resources, and dependencies.
Coordinate with stakeholders, including IT teams, vendors, and business units, to gather requirements and align on release objectives.
Identify potential risks and develop mitigation strategies.
Execution and Deployment:
Manage the execution of release activities, ensuring adherence to established processes and procedures.
Monitor the deployment process, identifying and resolving issues as they arise.
Document and communicate release progress and status to stakeholders.
Communication and Collaboration:
Maintain regular communication with stakeholders throughout the release lifecycle.
Facilitate collaboration among cross-functional teams to ensure a smooth and coordinated deployment.
Prepare and deliver release documentation, including release notes, configuration guides, and troubleshooting procedures.
Hewlett Packard Inc:
September 2017 to October 2019: WW Finance Intercompany Organization Scrum master and CME lead for Supply chain projects in S4 HANA
Description:
Project manager lead and scrum master for finance IC.
Main activities are planning, managing, and coordinating the WW intercompany implementations and projects related to Finance working closely with all towers across the company along with Deloitte and other groups to drive efforts to implement the projects and accomplish goals identified by sprints. Specifically involved with the Gerp project.
Also involved in communication to upper management on status, roadblocks and progress done.
Ensure that visibility to upper management is provided during the daily scrum calls on the progress of the project.
Identify items with risk.
Provide proper communication to stakeholders.
Facilitate collaboration with SME and work to remove roadblocks during the project.
Also, in charge of consolidating and presenting information as the main coordinator for project plans, status, action items and follow up on those action items.
Worked as the lead for the MOC (Management of change) to reflect all changes, what is the impact of the change, who is being impacted and how significant the impact is.
Lead to organize communication and training for the changes through all the levels in the company.
Activities as scrum master:
AGM management
Scrum/Cross Tower Meeting coordination & management.
Follow-up on action items, risks, and decisions
Meeting Minutes and Documentation
Coordination between offshore & onshore resources
Defect and Development objects management.
Track of user stories and progress.
Lead the creation of the dashboards and reports for management and stakeholders.
Hewlett Packard Inc:
May 2015 to September 2017. Senior Financial analyst Legal, Tax and Statutory for Canada, and LATAM, point of contact for Internal and external audits and Project manager for Internal projects Waterfall
Description. For Canada:
Managing and analysis of Forecast for Contra revenue accounts.
PTE preparation and analysis.
Main point of contact for ROVAC (Return of value-added cost) and change in Intercompany discounts for Canada.
Lead for the Business continuity plan in case of disasters.
Also worked as the PMO for LTS AMS, in which I worked in projects like Audit centralization, Process Improvement for Colombia and other projects for LTS AMS providing visibility to upper management of progress, status and issues and issues as well as to help provide solutions for those.
Hewlett Packard Corp:
March 2010 to May 2015 WW Transfer Pricing Team, Lead for IT projects and Business operations Lead in the supply chain area. Waterfall projects
Activities.
Development and maintenance of the Integrated Discount Model (IDM) system used for ROVAC calculations operations and day-to-day activities.
Focal point for the IC Discounts updates in a WW level.
SOX control owner for discount changes at a WW level.
Creator of documentation for APA negotiations.
Managed over 15,000 lines related to Lump Sum adjustments for YEC activities.
Continuous improvement working in several projects and implementations for our main system IDM with IT people located in China, Germany, and US.
Point of contact for audits related to LSA processes and / or IC discounts implemented.
I am responsible for the coordination and testing with distinct groups for the Lump sum adjustments to be entered during YEC activities.
Coordination of MEC and YEC activities performed in the system ensuring the process is flowing in the best way possible and solving issues in case any has been identified.
Worked as a lead for the Equate project implementation in IDM, this project helps us to reduce human error and the time of preparation from 4 hrs. to 20 mins.
Coordination for 6 months in advance of the 96 Hr. tax window of all the equate transactions for LSA’s.
Cost allocation project done along with MDM team to avoid any future issues affecting other team’s budget.
Coordination for all the YEC process during the 96 hr. Tax window
Hewlett Packard Corp:
April 2008 to March 2010 AMS Controllership (Financial practices and Compliance)
(Guadalajara, Jal)
Activities.
Management of several projects representing the AMS Region such as the Journal Voucher Project.
Interface for HP for Statutory Audits, Litigation projects, AFM Changes, BS, P&L review, and explanations.
Follow up for the region to certify that AMS region complied to those changes.
Worked with EDS peers to integrate EDS activities to the activities mentioned above.
Interface for SOX audits between Internal Audit and AMS Region.
Lead integration of acquired assets and operations as part of the M&A team define ongoing process strategies, establish KPI’s and business plans, implement initiatives to leverage assets across regions as well as to establish processes after mergers.
Achievements:
Standardization of the CAPEX model across the three regions to merge EDS information.
Implementation of several new processes among the region to follow latest updates per the AFM.
Standardization of the Audit Process improvement tracking among the region to be presented to Upper management.
Hewlett Packard Corp:
(Guadalajara, Jal)
November 2005 to 2008 Order Management Value (Supervisor) or Order to Cash tower.
Activities.
Worked as a lead in the transition of activities from US to Guadalajara Center of excellence.
Coordination of activities Orders, factory and warehouse to fulfill products for specific customers.
Provide training to new joiners.
Six Sigma Score Set up.
Lead of SOX audits.
Led in projects related to GBS innovations for our process.
Main contact for all Credit and collection cases issues for customers that were due given issues with the delivery or with the invoice.
Coach, mentor, and manage performance of staff in support of overall process and customer satisfaction.
I was also in charge of the Talent acquisition for the group as well as to develop every team member and grooming them for better positions within HP.
Achievements:
Lead in Guadalajara to implement the process in accordance with the GBS standards.
Became the SME of the process, this avoids cost of traveling as I was doing all training for new joiners.
Standardization of the resolutions for the DRS cases between Collections and Order Management.
Hewlett Packard Corp:
(Guadalajara, Jal)
November 2003 to 2005 Accounts Receivable Hewlett Packard
Activities:
Management of a financial process to reflect payments in USA to HP in which the customers pay to us via Wire, or by check.
I also manage transfers of money between US entities.
Provide financial analysis and reconciliation of the accounts we use for the transfers, and the reconciliation of the accounts we use for the bank, and the accounts for the customers.
MRD Multiracial Digital:
June 2002 to November 2003. General Manager.
(Guadalajara, Jal)
Activities:
Coordination and control of activities of the following Departments. Sales, Administration, Credit and Collection, Federal and state taxes, Payroll, Warehouse Inventory, Customer Support.
Achievements:
Increased the sales for the company in a 50%, becoming the second biggest franchise in Mexico.
Created a Credit and Collection process that help us to reduce our process in a 40%, becoming the second-best franchise in the country to collect from customers.
MRD Multiradio Digital:
July 2000 to June 2002. Chief of Credit and Collections.
(Guadalajara, Jal)
Activities:
Processing and inspection of the corresponding invoicing of Statement of Accounts sent to customers.
Inspection and administration of collection by Invoices and Phone Collection.
Coordination and administration of 2 Lawyers firms for the development and management of legal collection.
Customer service.
Internal Control and development of departmental audit.
Recovery of the portfolio of customers.
Axxis IT:
February to September 1999. Administration, General Bookkeeping and Credit and collection.
(México, DF)
Description: Managing of bookkeeping and general administration of the company; Elaboration of financial statements; Payroll; Handling of the taxes for the persons that works by fees. Internal Control; Managing of banks and checking, Handling of the credit and collection. Direct working relationship with the following Departments: Sales and Buying. Managing the collection part for the company as well.
Saad Mograbi y Asociados:
March 1997 to February 1999. Audit Associate. Saad Mograbi y Asociados. (México, DF)
Description: Handling of audit to diverse companies.
LANGUAGES
English (90%)
COMPUTER SKILLS
Microsoft Office, Jira, AGM, SAP, Power BI, Confluence, Excel
Contact this candidate