Human Resources Customer Service
Resume:
Tracey Knight
***************@*****.***
I am a customer service-oriented, dynamic, and positive professional who takes pleasure in engaging with individuals from diverse backgrounds. My primary passion lies in assisting others. My background is multifaceted, encompassing experience in medical office front desk operations, human resources, management, sales, IT management, software deployment, and training. I possess a natural ability to anticipate the needs of others, ensuring that they feel comfortable and valued. For several years, I have successfully operated my own virtual assistance business part-time while concurrently raising my son and fulfilling other professional roles. I excel in collaborative team environments but am also fully capable of performing effectively in independent settings.
Education
Universal City Business College
Business Associate’s Degree
Institute of Integrated Nutrition
Integrated Nutrition Health Coach
Certification
Key Skills/Roles
MICROSOFT OFFICE
PROFICIENT
PAYROLL
CONSTRUCTION INDUSTRY
ECLINICAL SOFTWARE
CUSTOMER SERVICE
COMPUTER SAVVY
OFFICE EQUIPMENT
CONFLICT MANAGEMENT
QUICKBOOKS ONLINE
TRAINING
HUMAN RESOURCES
PROJECT MANAGEMENT
TROUBLESHOOTING
MERCHANT SERVICES
DETAIL ORIENTED
PROACTIVE & ORGANIZED
CONSTRUCTION EXPERIENCE
Virtual Assist DFW – Virtual/Personal Assistant
2010 to Present – Remote
In my role as the owner and manager of Virtual Assist DFW, I provide comprehensive support to clients in the administration of their daily business operations. My responsibilities encompass a wide array of functions, including customer service, sales support, billing and bookkeeping, travel planning, project coordination, software deployment and training, operations management, human resources, scheduling, as well as email and social media management. Additionally, I offer IT support, conduct research, prepare contracts, attend network meetings,
Specialized Diesel Mechanical Services
Administrative Assistant
April, 2017 – November, 2021 Wilmington, North Carolina Responsible for daily operations of Diesel Mechanic service company, including customer service, Quickbooks Online, accounts payable and receivable, bank reconciliations, order processing, payroll, created operations manual, onboarding, tax preparations, contracts, deployed field technician software and brought company from all manual orders/receipts, etc. to all electronic and trained staff. Website creation and maintenance and vendor management.
Verizon Communications - Network
Administrator
March 1996 -2002 Irving/Las Colinas, Dallas, TX
Responsible for installing networks for internal services throughout the country. Provided network desktop support as well as Local Area Network first level support for all Verizon employees nationwide. Served as Project Manager during the creation of GTE Long Distance. Received multiple accommodations over the 8 years I was employed at GTE/Verizon. Recipient of President’s Award for Project Management.
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