Customer Service Operations Manager
Resume:
EDUCATION
REFERENCES
Lowes – Hampton, VA
Freshen Up Restoration INC. – Hamption, VA
BRIAN S.GORSUCH
OPERATIONS MANAGER
CONTACT
*****.*******@*****.***
Avon Park, FL 33825
SKILLS
Customer service
Adaptability and flexibility
Problem-solving
Complaint handling
Task prioritization
Time management
Computer proficiency
Team collaboration
Product knowledge
WARWICK HIGH SCHOOL
NEWPORT NEWS, VA
May 1996
WORK EXPERIENCE
PROFESSIONAL SUMMARY
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
***********@*******.***
Richard Roberts - Tampa School Dist
Phone:
Email :
Ret. School Administer
************@*******.***
Michele Roberts - Ret. South Florida State
College
Phone:
Email :
Ret. Dean of Education SFSC
JAN 1998 - DEC 2009
Assistant Store Manager
Operations Manager MAY 2010 - SEP 2015
Dollar Tree - Avon Park, FL OCT 2015 - JAN 2018
Store Manager
Resolved customer complains efficiently while maintaining excellent customer service. Assisted customers with product selection, pricing, payment options and returns and exchanges.
Managed all customer inquiries and complaints in a professional and timely manner. Built employee knowledge with training and mentoring. Assisted with training staff on all internal operational functions. Coached employees on customer service and selling techniques. Directed employee tasks and time management, improving customer experiences. Held employees accountable and corrected issues to achieve high standards. Monitored inventory levels and ordering of stock to ensure shelves were adequately stocked. Led floor sets following plan-o-grams to update store appearance. Helped set team performance standards to reach company objectives. Created work schedules to maintain top-quality customer service and lower labor costs. Taught loss prevention practices and policies to minimize shrink. Managed the daily operations of multiple departments to maximize efficiency. Developed talented team, participating in hiring, coaching, and performance management processes.
Maintained professional working relationships and promoted open lines of communication with staff.
Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations. Tracked company inventories and ordered new products to replenish equipment levels. Negotiated contracts with external vendors for the purchase of supplies needed for restoration works.
Leveraged extensive knowledge of construction processes to identify cost-saving opportunities during renovation projects.
Planned and executed schedule of repair and restoration and required for items. Participated in ongoing training to enhance own job skills and knowledge. Provided leadership and motivation to team members to increase productivity and efficiency within the store.
Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds. Interviewed and hired prospective employees according to team needs. Solved problems and resolved conflicts for team members and customers. Oversaw day-to-day store operations to foster efficient and profitable operations. Created weekly work schedules to meet staffing needs wile controlling labor costs. Addressed employee issues, performed corrective actions, and terminated employment when necessary.
Stocked and organized products in storage spaces and retail shelves. Arranged store cleanings and renovations during periods of low customer traffic. Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
Handled customer complains professionally and resolved issues promptly. WORK EXPERIENCE
Bernie Little – Sebring, FL
CDL Truck Driver
JAN 2018 - Mar 2020
Collected signatures from customers to confirm order completion and accuracy. Followed road safety regulations and traffic laws to prevent accidents and vehicle damage. Inspected cargo to verify accuracy and security of goods. Planned and followed an efficient route to maximize time and fuel efficiency, Maintained accurate records of delivery confirmations and invoices. Adhered to all federal, state, and local regulations regarding vehicle operation while on the job.
Loaded and unloaded cargo from the truck bed as well as secured the load properly for safe transport.
Reported mechanical problems encountered with vehicles. Delivered products to various locations throughout the city with accuracy and efficiency while adhering to all safety regulations.
Read maps and followed written and verbal geographic directions. Ben Hill Griffin – Frostproof, FL
CDL Truck Driver
Collected signatures from customers to confirm order completion and accuracy. Inspected cargo to verify accuracy and security of goods. Followed road safety regulations and traffic laws to prevent accidents and vehicle damage. Delivered various types of freight to customers in a timely and safe manner. Planned and followed an efficient route to maximize time and fuel efficiency. Developed an extensive knowledge of local roadways and traffic patterns for enhanced navigation.
Communicated with customers regarding delivery schedules and unexpected delays. Adhered to all federal, state, and local regulations regarding vehicle operation while on the job.
Read maps and followed written and verbal geographic directions. MAR 2020 - MAR 2022
Resultscx – Sebring, FL
Customer Service Representative
Handled customer complaints and inquiries in a courteous and efficient manner. Developed strong customer relationships and loyalty through effective communication.. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Responded to telephone inquiries and complains following standard operating procedures. Utilized problem-solving techniques to identify solutions for complex customer inquiries. Processed orders, returns, and exchanges in an accurate and efficient manner. Adhered to company policies and procedures while providing superior service, Met daily customer service quotas with a focus on quality. MAR 2022 - APR 2025
Contact this candidate