Technical Writer, Document Control Specialist, or Admin. Asst.

Brenda J. Caley

********@*****.*** Tulsa, Oklahoma 918-***-****

Customer Service • Administrative Assistant • Receptionist

Energetic professional with extensive experience in scheduling calendars, organizing, financial reports, assertive leadership, communication skills, both written and oral, and writing, formatting, and editing. Proven ability to assess and meet company needs. Quick learner oriented on solving company issues. Excellent phone and computer skills. Hardworking, determined, and dedicated to high-quality standards. Seeking a company needing organization and efficient workflow for increasing business.

EDUCATION AND COMPUTER SKILLS:

ORAL ROBERTS UNIVERSITY, Tulsa, OK: Major: New Testament Literature; concentration in Elementary Education.

SPRINGHOUSE COMPUTER SCHOOL Exton PA, Microsoft Word, Excel, and PowerPoint; Documentum; Adobe Acrobat (also proficient in Microsoft Access, Outlook, and Project; PageMaker, and Internet-based research)

RELEVANT PROFESSIONAL EXPERIENCE:

Tulsa Dream Center, Tulsa OK USA January 2025 - present

Administrative Assistant

Greet guest and answer phones for multiple resources available at the facility

Document control and organization

Check guests in to access the food bank

SAINT ANDREW CHRISTIAN CHURCH, Tulsa OK USA Aug-2024 – January 2025

Administrative Assistant

Wrote and updated Excel lists and Word job descriptions & Standard Operating Procedures (SOPs)

Answered phone professionally

FMS, INC., Tulsa OK USA Apr-2020 – Sep-2021

Document Control Specialist, Contract Debt Collection Company

Managed debt collection letters, using FACS database.

Wrote extensive training materials

Created, edited, and maintained compliance for debtor letters

KLEINSCHMIDT HYDROELECTRIC CONSULTING – Strasburg, PA Feb-2003 – Nov-2003

Administrative Assistant and Document Specialist, Contract

Formatted, edited, and typed scientific study documents for ecological hydroelectric studies

Organized office and coordinated supplies, correspondence, and phone calls

OPTION ONE INC – Wayne, PA Aug-2000 – Apr-2001

Administrative Assistant Contractor at Provident Mutual Life Insurance Company & Aventis Behring Pharmaceutical Company

Created and edited technical, scientific documents and charts for instructional modules and updated monthly financial statements in Excel for a pharmaceutical company

Took initiative to create detailed procedures manual for positions filled, giving clear, uniform instructions

Edited legal agreements and set up high-level organization of large set of historical legal files

LONDEN INSURANCE GROUP – Phoenix, AZ Oct-1997 – Oct-1998

Administrative Assistant, Contract

Utilized state licensing regulations (nationwide) to act as an informational resource to life insurance agents, as well as to ensure their compliance

Created professional form letters used department wide

Accurate data entry to set up new agents and agencies on database

BALDWIN BRASS - Reading, PA January-1996 – June-1996

Sales & Marketing Administrative Assistant, Contract

Researched customer preferences of collectibles

Prepared quality PowerPoint presentations for sales and marketing

Technical Writing Experience

Medtronic / HCL, Los Angeles CA 11/2021 – 04/2023

Senior Technical Writer, Contract Medical Device Company

Managed document approval processes, workflows, and lifecycle for Diabetes Unit through full lifecycle in the AGILE document management Oracle solution

Analyzed current business processes and offering suggestions to senior management to improve / optimize them, following GMP

Upon receiving a set of documents from an engineer, created an initial release (Version A) or moved the document to the next version (e.g., Version C to Version D). Labeled filenames according to convention

Created document "shell" in Agile database with cover page document information to house final master, redlines, and supporting documents

Initiated a documentation review workflow. Each document type (e.g. Engineering Test Report) had a specific set of reviewers. Assigned reviewers based on document type. Monitored documents until approved and finalized

THERMO-FISHER SCIENTIFIC – PATHEON, Greenville NC USA 07/2018 – 12/2018

Technical Writer, Contract Pharmaceutical Company

Rearranged, proofread, edited in Track Changes, and formatted complex batch records / work instructions / manufacturing instructions / filling work orders for parenteral sterile liquids production instructions for manufacturing, applying GMP. Worked with a team to create product specific based batch records. Participated in meetings with SMEs for internal review and revisions

LONZA AG PHARMACEUTICAL COMPANY, Walkersville, MD USA 08/2017 – 11/2017

Technical Writer, Contract Pharmaceutical Company

Wrote, proofread, edited in Track Changes, and formatted complex preventive maintenance SOPs, Work Instructions and forms for factory equipment and systems in preparation for Computerized Maintenance Management System (CMMS/SAP), applying GMP.

Implemented QMS standards and development, along with approved procedures and data flow of Document Control Department

ALCON PRECISION DEVICE FACILITY, Sinking Spring, PA USA 05/2016 – 08/2016

Technical Writer, Contract Medical Device Company

Wrote, proofread, edited, and formatted complex validation protocols, SOPs, and test methods for installation of factory equipment

Updated engineering drawing logbooks

SIEMENS HEALTHCARE, Newark, DE USA 09/2014 – 11/2015

Technical Writer, Contract Medical Device Company

Wrote, proofread, edited in Track Changes, and formatted complex validation protocols, SOPs, and test methods for installation of factory equipment and preventive maintenance

Proofread and revised hundreds of vendor specification documents to update for new SAP system.

Entered data for components and materials into SAP. Searched to find data in SAP.

Processed change control and deviation documentation for factory equipment SOPs, preventive maintenance and floor procedures

Routinely conferred with SMEs for complex, technical data

Inspected and marked up artwork and vendor proofs, comparing them with approved graphics. Revised documentation associated with label changes to product packaging. Processed revised artwork and documentation for routing for approvals and entry into Documentum

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