Keisha De La Barrera
Houston, TX *****
******.***@*****.***
Professional Summary
Currently enrolled in college pursuing a career in nursing. Passionate about helping others and known for being a collaborative and dependable team member. Seeking a position that will allow me to enhance my skills and develop into a stronger leader.
Work Experience
Amazon DSP Delivery Driver
RCNL-Cypress, TX
August 2024 to Present
• Load packages into the delivery van according to the assigned route.
• Deliver packages to homes, businesses, and other locations.
• Follow GPS navigation and delivery routes accurately.
• Ensure all deliveries are made on time and to the correct addresses.
• Scan and track packages using a handheld delivery device.
• Provide friendly and professional service to customers.
• Handle customer inquiries or issues during deliveries.
• Follow delivery instructions and handle packages with care.
• Inspect and maintain the delivery vehicle (fueling, cleaning, reporting issues).
• Follow safety guidelines while driving and delivering.
• Park safely and legally during deliveries.
• Record and report completed deliveries and any delivery problems.
• Communicate with dispatch or team leads about route changes or issues.
• Follow company policies and delivery procedures. Receptionist
Banfield Pet Hospital-Katy, TX
January 2024 to Present
• Greet clients
• Schedule, Reschedule, and Cancel Appointments
• Manage Accounts
• Fax Documents
• Answer multiple phone lines
• Follow up calls
• Assist with Medication Refills
• Count Cash for the Day or End of Day
• Keep station organized
• Clean Rooms or Accidents
• Follow opening and closing procedures
Remote Document Specialist
Vroom-Houston, TX
December 2020 to May 2023
I took on the responsibility of managing contract distribution to our valued customers using the FedEx system, showcasing meticulous attention to detail and accuracy. I embraced cross-training in diverse departments, boosting my versatility and ability to step into various roles when the situation called for it.
Skillfully managed customer follow-ups, meticulously validating their information and securing essential documents such as titles, registrations, or payoff letters if needed. I strengthened my communication skills as I updated customers via phone and email, helping them confidently navigate the crucial steps required for their sale. My daily routine consisted of, diligently engaging with customers to verify contract accuracy and proper signatures were in place to proceed with sale.
Manager
Sacred Leaf-Missouri City, TX
March 2019 to November 2020
Greeted all guests, asked standard questions about store experience and merchandise needs. Answered phone calls, placed orders, made deliveries. Accurately processed payments and returns.
Organized, restocked, and cleaned store/check out area in between customers. Attended several expo events to promote business and informed customers on how the products can be beneficial to them.
Managed inventory and store orders including office supplies. Opened and closed store.
Member Service Representative
Members Choice Credit Union-Katy, TX
April 2018 to February 2019
Greet every member that walks in.
Assist all members in a kindly manner with deposits, withdrawals, transfers, money orders, etc. Always secure cash and keep area tidy.
Count cash, keep drawer balanced, and report anything that is not in ordinary. Scan, fax, and make copies of important paperwork and documents. Send emails to coworkers and members.
Follow security protocols.
Lock and open safe, set and unset alarms.
Receptionist
Vca Kelliwood Animal Hospital-Houston, TX
August 2017 to April 2018
Greet and check in clients
Answer phone lines, make follow-up calls
Sell store products
Assist clients in booking appointments
Follow closing procedures, etc
Manager
Chuck E. Cheese
June 2016 to November 2017
Responsible for interviewing and training of new employees. Fully trained to work all department positions. In charge of keeping all areas of the store clean and ready. Attend to all customer complaints and special requests. In charge of Inventory for imported produce and miscellaneous store items and ensuring that all product is stored and organized.
Daily bank drops. Opening coordinator.
Sales Associate
Banana Republic-Katy, TX
May 2016 to October 2016
Fully trained in all store stations such as cashier's, fitting rooms, floor duty, back store duties and inventory.
Ensuring a positive atmosphere for the sales team by implementing efficient and fun ways to get things done.
Ability to open and close store.
Education
H.S. DIPLOMA
LANGHAM CREEK HIGH SCHOOL
Skills
• Cash handling
• Client services
• Data entry
• Night audit
• Documentation review
• Store management
• Patient care
• Microsoft Access
• Conflict Management
• Medical office experience
• Document management
• Interviewing
• Store Management Experience
• Conflict management
• Animal care
• Front desk
• Analysis skills
• Management
• Multi-line Phone Systems
• Hospitality
• Veterinary terminology
• Medical Scheduling
• Bilingual
• Organizational skills
• Time management
• POS
• Customer service
• Fraud prevention and detection
• Guest services
• Cash register
• Computer skills
• Typing
• Communication skills